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Technical Support Associate Jobs in Justice, IL (NOW HIRING)

PGNA INC

Technical Support Specialist (HVAC)

Niles, IL · On-site

$60K - $75K/yr

Associate's degree and/or five (5)+ years of direct work experience without formal education ... technical assistance and support from the design phase to the installation and start-up of the ...

Amazon

IT Support Associate II

West Chicago, IL · On-site

$17.25 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Ohmite

Technical Solutions Engineer

Warrenville, IL

Collaborate with Engineering and Operations associates to address customer needs, support product ... Technical writing skills, with the ability to create clear and useful documentation for customers ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Justice, IL

Technical Support Associate information

See Justice, IL salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Justice, IL is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.92 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Justice, IL are hiring for Technical Support Associate jobs?

Cities near Justice, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Technical Support Specialist

Column Technical Services

Chicago, IL • On-site

Full-time

Re-posted 3 days ago

Job description

Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago, IL. In this role, you will collaborate with a fast-paced team of support professionals to deliver IT services to employees via phone and virtual support at the Chicago headquarters and seven remote subsidiary locations. We're looking for a team player with strong technical expertise, excellent problem-solving skills, and a commitment to exceptional end-user support. If this sounds like you, we encourage you to apply and start the conversation!

**Applicants must reside in or near the Chicagoland area to work onsite in the office.**

Key Responsibilities
  • Resolve technical issues involving desktops, laptops, conference room systems, email, onboarding requests, and VPN connectivity.
  • Maintain, support, and upgrade existing hardware and software environments.
  • Install, configure, and tailor new hardware and software solutions to meet user and business needs.
  • Diagnose and resolve desktop, communication, and configuration issues; perform root cause analysis on recurring problems and implement preventative solutions.
  • Investigate and troubleshoot complex hardware and software issues, ensuring prompt and effective resolution.
  • Support end users with advanced software functionality and resolve escalated issues from the helpdesk.
  • Provide phone and email assistance for inquiries escalated by the Helpdesk team.
  • Act as a point of escalation for technical issues, delivering hands-on troubleshooting when required.
  • Partner with other IT teams to address complex challenges and contribute to cross-functional initiatives.
  • Participate in an on-call rotation to support critical incidents outside of standard business hours.
  • Maintain detailed documentation of incidents, solutions, and troubleshooting procedures.
  • Work with vendors and third-party providers to resolve advanced product-related issues.
  • Ensure proper setup, configuration, and ongoing maintenance of IT systems and equipment across corporate and remote locations.
  • Stay current on emerging technologies and industry best practices to enhance team effectiveness.
  • Oversee and track IT asset inventory, including hardware and software licenses, ensuring compliance with company policies.
  • Assist in developing and refining IT policies, procedures, and standards.
  • Communicate clearly and effectively with end users, team members, and stakeholders to ensure timely resolution of issues.
  • Collaborate with IT leadership to support the development and execution of IT strategies and policies.
  • Participate in or lead bridge calls for urgent or high-priority incidents when needed.

Qualifications
  • 4+ years of hands-on experience in IT support, desktop support, or a similar technical support role
  • Associate degree or equivalent combination of education and experience
  • Strong experience supporting Windows 10/11 in an enterprise environment
  • Proficiency with Microsoft 365, including user support, configuration, and troubleshooting
  • Experience with Active Directory, including user account management, permissions, and access control
  • Demonstrated ability to troubleshoot and resolve issues related to:
    • Desktops and laptops
    • VPN connectivity
    • Email systems
    • Printers and conference room technologies
  • Solid understanding of hardware diagnostics, repair, and deployment
  • Experience using ITSM / ticketing tools (e.g., Freshservice, ServiceNow, or similar)
  • Ability to support both on-site and remote users in a hybrid work environment
  • Strong problem-solving and analytical skills with the ability to perform root cause analysis
  • Excellent communication and customer service skills, with the ability to support users at all levels of the organization
  • Comfortable working in a fast-paced environment, managing multiple priorities
  • Willingness to participate in an on-call rotation
  • Experience supporting executive-level users
Nice to Have
  • Experience supporting Citrix or other VDI environments
  • Basic knowledge of networking concepts, including connectivity troubleshooting and cabling
  • Exposure to ITIL or IT service management frameworks
  • Familiarity with IT asset management and lifecycle tracking
  • Experience working with vendors and third-party support teams
  • Experience contributing to IT documentation, policies, or process improvements