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Technical Support Associate Jobs in Hurst, TX (NOW HIRING)

Sanmina

Technical Support Specialist

Carrollton, TX · On-site

Technical Support Specialist Job Purpose: The Technical Support Specialist provides day-to-day ... Associate's Degree or equivalent * Minimum of 1-2 years experience in IT related jobs * G Suite ...

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How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Hurst, TX is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Hurst, TX? The most popular types of Technical Support jobs in Hurst, TX are:
What job categories do people searching Technical Support Associate jobs in Hurst, TX look for? The top searched job categories for Technical Support Associate jobs in Hurst, TX are:
What cities near Hurst, TX are hiring for Technical Support Associate jobs? Cities near Hurst, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Support Associate

Technical Support Associate

Indotronix International Corporation

Richardson, TX • On-site

$31.24/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Associate | Richardson, Texas, United States Technical Support Associate - Optics Manufacturing | Richardson, TX | $28.93-$31.24/hr | 12-Month Contract
About the Role
Join Indotronix as a Technical Support Associate and become an integral part of a high-impact Operations Repair & Maintenance Team within a state-of-the-art optics manufacturing facility in Richardson, TX. In this highly hands-on role, you will ensure the production readiness and uptime of advanced manufacturing equipment in a fast-paced, defense industry setting. This position offers exposure to cutting-edge optical technologies, daily technical challenges, and opportunities to develop your expertise in a collaborative, safety-focused environment.
Responsibilities

  • Troubleshoot, repair, and maintain electronic, mechanical, and automated manufacturing equipment
  • Lead or support installation and upgrades of production equipment across multiple factories
  • Develop and execute preventive maintenance procedures, including Lockout/Tagout protocols
  • Use diagnostic tools (multimeters, current probes) and schematics to resolve complex equipment issues
  • Collaborate with Engineering, Maintenance, Quality, and Operations teams to maximize equipment safety, reliability, and efficiency
  • Support facility layout planning, capital equipment procurement, and documentation updates
  • Participate in call-in, weekend, and occasional Friday work to support critical operations
  • Adhere strictly to OSHA and Raytheon safety protocols

Required Skills and Experience
  • 5-8 years of hands-on experience in equipment maintenance within a manufacturing or production setting
  • Strong mechanical aptitude and troubleshooting proficiency
  • Demonstrated experience with automated equipment, control systems, and high-voltage systems (480V, 208V, 110V, DC)
  • Skilled in using diagnostic instruments and interpreting technical documentation
  • Ability to work independently and as part of multidisciplinary teams
  • Flexibility to train on 1st shift (6-8 weeks) and transition to 2nd shift; available for weekends and call-in work
  • Comfortable working directly with high-voltage equipment in a hands-on environment
  • Associate degree in Electronics, Mechanical Technology, or a related field

Preferred Skills
  • Experience with vacuum systems, optical coating (vacuum deposition), diamond point turning, RF power systems, PLC systems, and ladder logic
  • Background in optics, aerospace, or defense manufacturing environments
  • Strong initiative and a proven record of independent technical problem-solving
  • Ability to excel under pressure in high-demand manufacturing settings

Benefits
  • Competitive hourly rate: $28.93 (1st shift) or $31.24 (2nd shift)
  • 9/80 work schedule (every other Friday off)
  • Opportunity to work with advanced manufacturing technologies in a critical defense industry role
  • Collaborative, safety-oriented work environment with cross-functional team exposure
  • Career growth through hands-on technical challenges and equipment expertise

How to Apply
Ready to take your technical support career to the next level? Submit your resume highlighting your direct, hands-on experience with mechanical/electrical troubleshooting, vacuum systems, high-voltage, and automation. Indicate your preferred shift (1st or 2nd). Join us in shaping the future of optics manufacturing!

Indotronix Avani Group logo

About Indotronix Avani Group

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

Year founded

1986

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