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Technical Support Associate Jobs in Happy Valley, OR

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

SUMMARY The Software Support Specialist is responsible for the administration, management and ... Associate's degree (A. A.) or equivalent from a two-year college or technical school; or two (2) ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

ITW Avery Weigh-Tronix

Dillon Product Manager

OR · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Orbotech

Senior Field Support Supervisor

Hillsboro, OR

$81K - $138K/yr

... Technical Support. The KLA Services organization partners with our field teams and customers in all ... Minimum Qualifications Associate of Science or work experience of 3 years Base Pay Range: $81,300 ...

KLA

Senior Field Support Supervisor

Hillsboro, OR · On-site

$81K - $138K/yr

... Technical Support. The KLA Services organization partners with our field teams and customers in all ... Minimum Qualifications Associate of Science or work experience of 3 years Base Pay Range: $81,300 ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Happy Valley, OR

Technical Support Associate information

See Happy Valley, OR salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Happy Valley, OR is $25.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Happy Valley, OR are hiring for Technical Support Associate jobs? Cities near Happy Valley, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

On-Site MSP Escalations Engineer

Pacific Office Automation

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

211th of 360 rated logistics

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a MSP Escalations Engineer for our office in Beaverton, OR.

The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.

Essential Job Duties

  • Work within the enterprise ticketing system
  • Manage personal workflow to ensure efficient operations
  • Conscientious documentation of all activities
  • Troubleshoot advanced software, hardware, and network issues.
  • Setup new user and email accounts that did not succeed
  • Troubleshoot advanced printer and Software issues on Client PCs
  • Troubleshoot advanced networking issues
  • Troubleshoot Server down issues
  • Troubleshoot Hardware/server alerts from Infrastructure
  • Document Resolution steps for closed tickets and notes for escalations
  • Document new issues for Tier 2 in IT glue
  • Monitor Backup systems and work with a backup team to restore customer data as needed
  • Escalate to Tier four as needed, continue to track and follow up on the issue until resolved
  • Work issues to resolution
  • Mentor Tier 1 & 2
  • Aid in training Tier 1 & 2
  • Provide technical support over the phone or Web to end-users
  • Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
  • Work with TAM/Sales as needed to resolve issues
  • Provide root cause analysis as needed

Qualifications

  • 5+ years of MSP experience and 7+ years of IT experience
  • Associate’s or Bachelor’s degree
  • MCSE (or MCITP)
  • CISP/CCNA/CCNP
  • Network+ or A+ Certifications.
  • Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applications

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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