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Technical Support Associate Jobs in Gaithersburg, MD

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

They are seeking a motivated Technical Support Technician to provide day-to-day technical ... Associate's degree in Information Technology or a related field (or equivalent experience) • US ...

LCG Inc

AV Support Technician, Senior

Rockville, MD · On-site

$70K - $88K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $88K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gaithersburg, MD

Technical Support Associate information

See Gaithersburg, MD salary details

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How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Gaithersburg, MD is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $28.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What job categories do people searching Technical Support Associate jobs in Gaithersburg, MD look for?

The top searched job categories for Technical Support Associate jobs in Gaithersburg, MD are:

What cities near Gaithersburg, MD are hiring for Technical Support Associate jobs?

Cities near Gaithersburg, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Representative, TS/SCI Security Clearance Required

Next Step Systems

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Technical Support Representative, TS/SCI Security Clearance Required, Chantilly, VA
Ready to hire a Technical Support Representative. Qualified candidates must have an active TS/SCI Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!
Responsibilities:
- Provide technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes).
- Answer questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.
- Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
- Maintain a troubleshooting tracking log ensuring timely resolution of problems.
- Require specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
- Complete work with a limited degree of supervision.
- Likely to act as an informal resource for associates with less experience.
- Require skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area.
- Apply knowledge of how the team integrates with other teams to achieve objectives.
- Provide informal guidance and support to team members.
- Provide solutions to atypical problems based on proven practices or procedures.
- Impact the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency.
- Explain job specific information.
Qualifications:
- TS/SCI Security Clearance required.
- High School diploma.
- Ability to communicate to different levels of management.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Herndon VA Jobs, Technical Support Representative, PCs, Servers, Mainframes, Tracking Log, Support, Network, Networking, Virginia Recruiters, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Herndon, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Support Representatives for jobs in Herndon, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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