Technical Support Associate Jobs in Columbia, MD

Regular Schedule: 35 hours per week. A full-time, non-merit vacancy, with full County benefits, exists in the Circuit Court of Baltimore County. This job announcement may close at any time with little or no notice.

Applicants are advised to apply promptly. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application.

Applicants must include the dates of the promotions and/or reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position.

Applicants selected for an interview may provide a resume at that time. You MUST attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application. Unofficial copies are accepted. Examples of Duties Definition of Responsibility The Technical Support Assistant I assists the Circuit Court in operating the Digital Recording System, which is used torecord testimony in Judicial and Magistrate's hearings in the Circuit Court for Baltimore County.

Essential Job Duties The Technical Support Assistant I is responsible for operating the Digital Recording System in the Circuit Court forBaltimore County. This system is an audio recording network, utilized for recording and storing testimony for twentycourtrooms and seven magistrates' hearings rooms and two other locations. Duties include: the administration of requests for transcripts; reviewing and "tagging" archived recordings; monitoring ofcourt personnel from a network control room to insure correct "start up", "shut down" and tagging procedures andproviding training as needed.

Additional responsibilities will include in court "tagging" of daily dockets, troubleshootingnetwork problems in various court locations and ensuring the storage. Flexible work hours may be necessary when dailycourt sessions are extended beyond normal business hours. Backup support for other Digital Recording Assistants is anessential element of employment.

Examples of Other Duties Performs other assigned duties or tasks as required. Qualifications High School Diploma Preferred Qualifications Associate's or Bachelor's degree Entry level technically savvy Knowledge, Skills, and Abilities Must have a basic knowledge of office procedures and methods; Must have the ability to keep accurate records; Must have the ability to process information according to established guidelines; Must be able to exercise a high degree of judgment, tact, diplomacy and competence in dealing with judges, publicofficials, attorneys, the public and professional personnel. Should be competent in a Microsoft Windows environment and have a working knowledge of Word, Excel and canadapt to changing technology.

It is strongly desired that the person in the position be technically adept. Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study.

Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org). Mail or deliver documents to: ATTN: Technical Support Assistant I Office of Human Resources Baltimore County Government 308 Allegheny Ave

Towson, MD 21204 You MUST attach your resume, transcript(s) or license(s) to your application. EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment This position is a non-merit unclassified position with the Circuit Court for Baltimore County and is subject to thepersonnel policies and procedures adopted by the Court. Physical and Environmental Conditions The work of this classification is essentially sedentary but may include occasional walking, standing, lifting of boxes, orother limited physical activities. Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete an employment investigation,including, but not limited to criminal background, education, and fingerprinting checks.