Technical Support Associate Jobs in Champaign, IL

Office Support Associate, Testing Accommodation Center
Disability Resources and Educational Services
University of Illinois at Urbana-Champaign
Job Summary
The key function of this role is to ensure the smooth and secure administration of exams for students with accommodations by preparing, proctoring, and managing exam logistics, while also supporting daily office operations and communication within the Testing Accommodation Center (TAC).Duties & Responsibilities
Exam Preparation & Exam Proctoring
• Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format.
• Convert exams into accessible formats if needed.
• Package exams for scanning and return them to faculty after testing.
• Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct.
• Monitor exams in real-time to maintain academic integrity.
• Respond to student concerns and ensure their safety.
• Verify students have the correct exams and seat them appropriately based on accommodations.
• Collect completed exams and return them to instructors as per TAC policy.
• Make decisions on student accommodations if issues arise and escalate to the Program Coordinator or Academic
• Accommodations Specialist when necessary.
General Office Support
• Provide day-to-day office support, including supply management, visitor screening, file upkeep, and correspondence.
• Coordinate with the other full-time employees to ensure staff presence during exams.
Monitor Testing Accommodation Center (TAC) related Communication
• Handle TAC-related communications and emails.
• Confirm exam instructions, respond to instructor questions, inform customers of TAC policies, and implement corrections to exam content.
• Distribute announcements and respond to student questions.
Assist with Student Workers
• Assist with training and scheduling student workers.
• Monitor their tasks to ensure they follow TAC policies and procedures.
Other Duties
• Perform other duties as assigned and appropriate for the role.
Minimum Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the categories below:
A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
B. Work experience performing office/clerical activities, including the use of computer systems.
Preferred Qualifications
• Customer Service experience
• Test proctoring
• ADA
Knowledge, Skills and Abilities
• Attention to detail and accuracy
• Technical skills: Proficiency in using office software (e.g., Microsoft Office Suite)
• Organizational Skills
• Problem solving/adaptability skills
• Ability to work effectively with others, understand office/business procedures, and maintain confidentiality
• Ability to prioritize job tasks
• Strong communication skills
• Ability to work with people with a wide range of disabilities
• Ability to respond quickly and accurately to email information requests
Appointment Information
This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The collective bargaining agreement sets a pay rate of $20.082/hour for this classification.
This position is not eligible for any type of sponsorship for work authorization.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on August 26, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Bobbie Clegg at bjclegg@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.
Requisition ID: 1037942
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu