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Technical Support Associate Jobs in Burnaby, BC (NOW HIRING)

Dar Group

Associate, Mechanical (S&T)

Vancouver, BC

CA$110K - CA$138K/yr

By providing technical support and management resources essential to Introba, the Associate ensures that design decision-making and team management accountability take place. Responsibilities ...

PwC

CyberArk Support Engineer

Vancouver, BC · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.

Ubc

Research Associate

Vancouver, BC · On-site

CA$6.3K/mo

Develop reproducible computational workflows and data visualization tools to support biological ... Provide technical expertise, mentorship, and training in computational biology and bioinformatics ...

ARC'TERYX

Associate Platform Engineer

Vancouver, BC · On-site +1

CA$82K - CA$108K/yr

We do this through designing, building and supporting platforms to support our business needs ... Contributing to technical documentation and participating in team ceremonies such as backlog ...

Ubc

Research Associate

Vancouver, BC · On-site

CA$6.3K/mo

The incumbent will also provide supervision and technical guidance to trainees and laboratory ... Supporting preparation and submission of grant applications, including budget development. Draft ...

Accenture

CCaaS Tech Lead

Vancouver, BC · On-site

Provide daytoday technical leadership to Technical Associates and engineers , reviewing designs, configurations, and build outputs. * Support and guide build, testing (SIT/UAT), deployment, and ...

Ubc

Research Associate

Vancouver, BC · On-site

CA$6.3K/mo

Contribute to peerreviewed publications, technical reports, and grant proposals. * Participate in ... Mentor junior researchers and support lab operations as needed. * Perform other research-related ...

Ubc

Research Associate

Vancouver, BC

CA$6.3K/mo

Develop reproducible computational workflows and data visualization tools to support biological ... Provide technical expertise, mentorship, and training in computational biology and bioinformatics ...

Ubc

Research Associate

Vancouver, BC

CA$6.3K/mo

The incumbent will also provide supervision and technical guidance to trainees and laboratory ... Supporting preparation and submission of grant applications, including budget development. Draft ...

Regal Rexnord

Quality Assurance Technician

Langley, BC · On-site

... technical support role * Good computer skills with proficiency in MS Excel and Word * Strong ... 000 associates around the world who help create a better tomorrow by providing sustainable ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Burnaby, BC

Technical Support Associate information

See Burnaby, BC salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Burnaby, BC is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.22 and $23.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Burnaby, BC are hiring for Technical Support Associate jobs? Cities near Burnaby, BC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate, Mechanical (S&T)

Dar Group

Vancouver, BC

CA$110K - CA$138K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

WHERE PASSION + PURPOSE ALIGN

We are the curious. Problem solvers. Driven to unlock the potential in every system.Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions - living systems - that are smart, resilient, and connected.

At Introba, this is why we show up every day. To use our curiosity for good. To inspire change. To empower changemakers

Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world's leading clients and partners.

Job SummaryThe Associate forms a viable part of the Introba management team and is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their design team staff, regularly review staffing and distribute tasks effectively and consistently with staff skill sets. By providing technical support and management resources essential to Introba, the Associate ensures that design decision-making and team management accountability take place.Responsibilities & Qualifications

Duties and Responsibilities:

  • Provide the Management Team with staff performance criteria and information on all design staff

  • Meet regularly with all team members toidentifyissues and put action plans in place

  • Provide workload forecasting as new projects are secured and provide progress analysisregardingprospective unsecured projects (integrating efforts of the Marketing Team)

  • UpdateIntrobaaccounting system information for effective use by the Marketing Team

  • Recommend distribution of new work based on staff availability asestablishedby the team workload requirements

  • RepresentIntrobaat meetings with project clients and other project stakeholders asrequired

  • Company representative at related association meetings, plus dealing with city, provincial and federal officials

  • Train staff in all phases of design process toinsurecontinuation of technical design operation when absent from the office or when staffison vacation

  • Utilize leadership skills and motivation techniques to maximize employee productivity and satisfaction

  • Effect and implement programs to improve the quality of our service,productsand systems to meet client's requirements and expectations and to minimize costs and maximize the company's competitive position

  • Instill the concept of quality being the responsibility of every design team member.Promote quality issues with all members andin particular ensuresthat the quality control function is effectively performed

  • Utilized the quality assurance and control programs in the company

  • Assure adequate field review services are provided to ensure adherence of contract documents

  • Effect studies todeterminecause, effect and corrective actionsrequiredto remedy deviationsimpairing desired standards

Skills and Qualifications:

  • 6+ years of specific HVAC, plumbing and fire protection design experience

  • 5-10 years of experience in mechanical site inspections, field review reports, and attendance at site meetings.

  • Familiarity with theBC Building Code andBC Building By-law is essential

  • Minimum 5 years project management experience in consulting engineering

  • Superior interpersonal skills with clients and staff

  • Communication and Coaching skills

  • Demonstrated leadership abilities

  • Professional Engineer (CEng,PEngor equivalent), Applied Science Technologist (AScT) designation, or eligibility to apply

  • LEED Accreditation an asset


Additional Information

Introba is committed to pay equity.As part of that commitment, we haveprovidedthe base compensation range of$110,400- $138,000annually for this position and local market.We recognize that each candidate brings a unique set of skills, experience,educationand competencies to the table that will be reflected in our offer.Introbais proud to offer exciting career development opportunities.

Introba offers a comprehensive total rewards package. Our benefits may include medical*, disability* and life insurance coverage*, continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions. *Benefits will vary by country location and may only be available in US or Canada.

We encourage all candidates to explore our total rewards offering.

Collaboration, mission-driven focus, discipline, and leadership skills developed through military service benefit us all. Whether you are a Veteran, Guardsman or Reservist, a Military Spouse or you are planning to transition to civilian life in the near future, we welcome and value your application.

Introba is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, provincial, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company and its employees are required to comply with all local health authority, legal or lawful client requirements.

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