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Technical Support Associate Jobs in Brighton, MA

Kelmar

System Support Associate

Wakefield, MA · On-site

$18 - $23.25/hr

The System Support Associate is a client-facing position whose primary responsibility is to support ... Excellent technical writing and verbal communication skills * Solid planning, time management ...

Zinier

Customer Support Associate

Boston, MA · On-site

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Deephealth

Assoc Tech Support Engineer

Somerville, MA

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Natick, MA

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Waltham, MA

$35.50 - $47.25/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Brighton, MA

Technical Support Associate information

See Brighton, MA salary details

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$62

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Brighton, MA is $26.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Brighton, MA are hiring for Technical Support Associate jobs? Cities near Brighton, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

System Support Associate

Kelmar

Wakefield, MA • On-site

$18 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well as possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position.
RESPONSIBILITIES AND DUTIES:
  • Gather and document requirements from current or requested client-specific processes and customizations. This may include refining and reviewing the client requested criteria with the Product Owner and Management team
  • Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines
  • Perform acceptance and regression testing on completed development work
  • First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors
  • Communicate regular updates on all open tickets for assigned clients and projects
  • Train end users in the KAPS system, including assisting with periodic webinars
  • Analyze and recommend process workflows to client
  • Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials
  • Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required
  • Provide status reports on open requests to clients as required
  • Participate in regular rotation of early/late/holiday/weekend support team coverage

QUALIFICATIONS:
  • Minimum of 2 years' relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property
  • Excellent technical writing and verbal communication skills
  • Solid planning, time management, communication, decision making, presentation and organization skills
  • Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
  • Comfortable using online meeting platforms (Microsoft Teams, etc.)
  • Comfortable in and adaptable to a fast-paced environment
  • Self-directed learner and independent problem solver
  • Must be a team player
  • Travel up to 15% may be required
  • Candidates must be legally authorized to work in the U.S without sponsorship now and in the future

All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.
In addition, Kelmar provides the following benefits:
  • Medical, Dental and Vision Insurance
  • Flexible Spending Plans
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Basic Life, AD&D, and Voluntary Term Life Insurance
  • Disability Insurance
  • 401(k) Plan with Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Tuition Assistance
  • Eligible for Discretionary Annual Bonus

The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer.

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