Technical Support Associate Jobs in Brea, CA (NOW HIRING)

JOB SUMMARY

We are seeking a skilled and passionate Electrical Transit Bus, School Bus, Trucks Technical Trainer to join our dynamic team. This role requires an expert with a deep understanding of electric vehicles and their electrical systems, who can deliver high-quality technical training to transit operators, maintenance personnel, and other stakeholders across various locations. As a Traveling Trainer, you will spend approximately 50% to 75% of your time traveling to transit agencies, depots, training sites, and RIDE facilities to support lesson development and instructor-led activities.  

The primary goal of a technical trainer is to deliver virtual, on-site, hands-on training, ensuring that participants are equipped with the knowledge to operate and maintain electric trucks and buses safely and efficiently.

JOB DESCRIPTION

RESPONSIBILITIES:

Training Delivery: Lead in-person technical training sessions on the operation, maintenance, and troubleshooting of electric transit buses, with a focus on electrical systems, battery management, propulsion systems, and charging infrastructure.

- Curriculum Development: Work with the Training Manager to develop, update, and enhance training materials, manuals, and instructional resources for both entry-level and advanced learners.

- On-Site Support: Provide technical expertise and troubleshooting assistance during training events, addressing participants' questions and practical challenges.

- Hands-On Demonstrations: Conduct live demonstrations of bus systems, diagnostic tools, and safety protocols for electrical components and systems.

- Knowledge Transfer: Ensure that all training participants gain a comprehensive understanding of industry standards, best practices, and emerging technologies in electric transit buses.

- Assessment & Evaluation: Monitor participant progress through assessments and evaluations to ensure effective learning and skill acquisition, providing feedback and additional support as necessary.

- Customer Relationships: Build strong relationships with clients, ensuring they receive value from training programs and offering ongoing technical support as needed.

- Travel Coordination: Plan, coordinate, and manage travel schedules for training assignments, ensuring prompt arrival and efficient delivery of training.

- Safety & Compliance: Ensure all training sessions comply with safety standards, local regulations, and environmental guidelines, especially as they relate to high-voltage systems, batteries, and electric propulsion systems.

- Practical Training: Work well with other Customer Service Teams to develop practical, hands-on, and timely product knowledge and expertise.

SUPERVISORY RESPONSIBILITY

• No

TRAVEL

• Nationwide (50% -75% Travel Required) and Local within 150 miles radius from home office location using personal vehicle (mileage reimbursement)

QUALIFICATIONS

Qualifications:

- Education: Associate's degree or equivalent experience in electrical engineering, automotive technology, or a related field.

- Experience: Minimum of 5 years' hands-on experience working with electric transit buses, including electrical systems, propulsion, battery management, and charging systems. Experience in a technical training or mentoring role is a plus.

- Technical Expertise: Extensive knowledge of electric vehicle systems, including DC and AC electrical systems, battery management systems, inverters, charging systems, and troubleshooting techniques.

- Travel Flexibility: Willingness to travel up to 75% of the time across the United States. Travel will typically involve a combination of air and ground transportation, including overnight stays at various locations.

- Communication Skills: Strong verbal and written communication skills, with the ability to explain complex technical concepts to individuals with varying levels of technical knowledge.

- Problem-Solving Skills: Ability to troubleshoot and diagnose complex electrical issues in transit bus systems on-site.

- Customer-Centric: Ability to interact professionally with a wide range of clients, from mechanics to high-level management, ensuring a positive training experience.

- Safety Mindset: Strong commitment to safety standards and a proactive approach to promoting a safe training environment.

 Preferred Qualifications:

- Have or can obtain a Class A license (commercial driver's license (CDL))

- Experience in Transit Industry: Prior experience working with electric or hybrid transit buses or in a similar technical field.

- Training Experience: Previous experience in developing or delivering technical training to diverse audiences.

- Software Proficiency: Familiarity with diagnostic tools and software used in the maintenance of electric buses. MS OFFICE (Word, PowerPoint, Excell, SharePoint, Outlook).

 PHYSICAL REQUIREMENTS

- Ability to lift and move up to 50 pounds, as required for hands-on training with electric bus components.

- Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.).

If you are a self-motivated, technically proficient individual with a passion for training and traveling, we invite you to apply for this exciting opportunity to be a key player in the growing electric transit bus industry.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Pay Range:

• $85,000- $110,000/yr

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• Monday - Friday

Work Location:

• Pasadena CA (Onsite)

Job Type:

• Full-time