ZipRecruiter

Log In

1

Technical Support Associate Jobs in Bastrop, TX (NOW HIRING)

Way

Customer Success Associate

Austin, TX · On-site

We are seeking a Customer Success Associate to assist clients by leveraging Way for their ... Collaborate with Engineering to refine and expand technical documentation that supports more ...

CAPPS

TDA - IT - Helpdesk Specialist (59460)

Austin, TX · On-site

$4.3K - $4.5K/mo

Essential Job Duties Provide technical support for TDA employees, ensuring that incidents and ... Associate's degree in an ITrelated degree such as CIS, MIS, CS, CyberSecurity. ( One year of work ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bastrop, TX

Technical Support Associate information

See Bastrop, TX salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Bastrop, TX is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.30 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Bastrop, TX?

For Technical Support Associate jobs in Bastrop, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Bastrop, TX look for?

The top searched job categories for Technical Support Associate jobs in Bastrop, TX are:

What cities near Bastrop, TX are hiring for Technical Support Associate jobs?

Cities near Bastrop, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Bastrop, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, 4% Contract, and 4% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,084 per year, or $24.6 per hour.

IT Support Technician II (On-Site - Austin, TX)

CryoLife

Austin, TX • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Company Overview
Headquartered in suburban Atlanta, Georgia, Artivion, Inc. specializes in developing innovative medical devices aimed at addressing challenging cardiac and vascular conditions. Our Austin facility houses a diverse team dedicated to producing the On-X Mechanical Heart Valves. With over 1,400 employees globally and manufacturing sites in Atlanta, Austin, and Hechingen, Germany, Artivion serves healthcare professionals in over 100 countries. For more details, visit our website at www.artivion.com.
Position Objective:
The IT Support Engineer II provides advanced technical support and problem resolution across US and LATAM locations, handling complex incidents and providing first through third-line support to end users. This role ensures operational continuity and contributes to process improvements and project execution under the guidance of the IT Manager.
Responsibilities:
  1. Act as the primary point of contact for IT support requests from end-users via phone, email, or ticketing system.
  2. Provide advanced support for desktops, laptops, mobile devices, and enterprise applications, resolving technical issues efficiently.
  3. Troubleshoot complex hardware, software, and network issues, including connectivity, VPN, and collaboration tools.
  4. Assist in system configuration, deployment, and maintenance for desktops, laptops, mobile devices, and other IT infrastructure.
  5. Perform account management tasks in complex systems, including Active Directory, email systems, and access permissions.
  6. Support IT projects such as software rollouts, hardware upgrades, system migrations, and other initiatives, either independently or under guidance.
  7. Document solutions, processes, and best practices in the IT knowledge base to enhance team efficiency.
  8. Ensure compliance with IT security policies, corporate standards, and regulatory requirements.
  9. Proactively identify and resolve recurring technical issues to improve service quality and efficiency.
  10. Collaborate with internal IT teams, vendors, and service providers to complete projects and maintain IT operations.

Other responsibilities as assigned.
Qualifications:
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3-6 years of IT support experience, including exposure to more complex technical tasks and problem-solving.
  • Strong hands-on experience with Windows and macOS systems, mobile devices, and enterprise applications.
  • Solid understanding of networking concepts (LAN, VPN, Wi-Fi troubleshooting).
  • Experience with IT ticketing systems and service management processes (ITIL knowledge preferred).
  • Excellent communication and interpersonal skills, able to explain technical concepts clearly to non-technical users.
  • Customer-focused, proactive, and solution-oriented with strong problem-solving skills.
  • Ability to prioritize tasks, manage multiple incidents, and work effectively in a fast-paced environment.
  • Experience with Intune and/or Jamf is advantageous.
  • Experience in regulated industries (medical device, healthcare, pharma) is a plus.

Benefits:
  • Comprehensive Medical, Dental, and Vision
  • Life Insurance
  • Supplemental Benefits
  • 401(k) with both Traditional and Roth options available
  • Employee Stock Purchase Plan (ESPP)
  • 10 Paid Company Holidays
  • Competitive PTO plan
  • Tuition Reimbursement

Equal Employment Opportunity Employer (EEO):
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply