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Technical Support Associate Jobs in Aiken, SC (NOW HIRING)

Edgewater Technical Associates

Lead NCR/CAR

Aiken, SC · On-site

Edgewater Technical Associates is seeking qualified candidates for a Lead NCR/CAR opportunity to support the Savannah River Site . Work Location: Aiken, SC Lead NCR/CAR (Nonconformance Report ...

Edgewater Technical Associates

Materials Lead

Aiken, SC · On-site

Edgewater Technical Associates is seeking qualified candidates for a Materials Lead opportunity to support the Savannah River Site . Work Location: Aiken, SC Materials Lead- The Materials Lead will ...

Edgewater Technical Associates

Materials Lead

Aiken, SC · On-site

Edgewater Technical Associates is seeking qualified candidates for a Materials Lead opportunity to support the Savannah River Site . Work Location: Aiken, SC Materials Lead- The Materials Lead will ...

Edgewater Technical Associates

Work Control Manager

Aiken, SC · On-site

$71K - $94K/yr

Edgewater Technical Associates is seeking qualified candidates for a Work Control Manager opportunity to support the Savannah River Site . Work Location: Aiken, SC Work Control Manager- The Work ...

Edgewater Technical Associates

QA Engineer

Aiken, SC · On-site

Edgewater Technical Associates is seeking qualified candidates for a QA Engineer opportunity to support the Savannah River Site . Work Location: Aiken, SC QA Engineer- QA Engineer will support a ...

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See Aiken, SC salary details

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How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Aiken, SC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.55 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Aiken, SC?

For Technical Support Associate jobs in Aiken, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Aiken, SC look for?

The top searched job categories for Technical Support Associate jobs in Aiken, SC are:

What cities near Aiken, SC are hiring for Technical Support Associate jobs?

Cities near Aiken, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Aiken, SC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,789 per year, or $21.1 per hour.

Lead NCR/CAR

Edgewater Technical Associates

Aiken, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Lead NCR/CAR opportunity to support the Savannah River Site.
Work Location: Aiken, SC
Lead NCR/CAR (Nonconformance Report/Corrective Action Report) -
The Lead NCR/CAR will support a multi-year construction project involving significant civil, mechanical, and electrical construction, including grading, storm drainage, demolition, earthwork, ductbanks, firewater, service water, process piping, electrical systems, and associated site infrastructure.
Duties:
  • Lead administration and coordination of the project's Nonconformance Report (NCR) and Corrective Action Report (CAR) processes.
  • Ensure NCRs, CARs, Conditions Adverse to Quality (CAQs), and Significant Conditions Adverse to Quality (SCAQs) are documented, processed, tracked, and closed in accordance with the project QMS, applicable ASME NQA-1 requirements, DOE Order 414.1D, and project procedures.
  • Review quality issues for completeness, proper classification, required approvals, and appropriate disposition or corrective action.
  • Coordinate NCR technical evaluations and dispositions with Quality, Engineering, Construction, Procurement, suppliers, subcontractors, and other responsible organizations.
  • Track NCRs, CARs, corrective actions, commitments, and due dates through closure.
  • Monitor aging items and escalate overdue or significant quality issues to Quality management.
  • Support evaluation and documentation of CAQs and SCAQs in accordance with project procedures.
  • Coordinate root cause analyses, apparent cause evaluations, corrective action development, and effectiveness reviews as required.
  • Review completed corrective actions and objective evidence to verify requirements have been satisfied prior to closure.
  • Analyze NCR/CAR data for recurring issues, adverse trends, and opportunities for corrective or preventive action.
  • Develop and maintain NCR/CAR status reports, metrics, aging reports, and trend information for Quality management and management reviews.
  • Support audits, surveillances, and assessments by providing NCR/CAR records, status information, and objective evidence.
  • Provide guidance to project personnel regarding NCR/CAR processes, documentation requirements, and workflow.
  • Ensure NCR/CAR records are complete, accurate, traceable, and auditable.

Skills/Experience:
  • Minimum 5 years of quality, engineering, construction, corrective action, or related experience supporting industrial, DOE, nuclear, or other highly regulated projects.
  • Experience with nonconformance and/or corrective action programs.
  • Working knowledge of ASME NQA-1 requirements and DOE Order 414.1D.
  • Experience coordinating technical reviews, dispositions, corrective actions, and closure documentation.
  • Knowledge of CAQ/SCAQ processes, quality records, and auditable documentation requirements.
  • Ability to interpret procedures, specifications, technical requirements, and quality documentation.

Preferred Qualifications:
  • Experience administering NCR/CAR programs on DOE or nuclear projects.
  • Experience with root cause analysis, apparent cause evaluation, corrective action development, and effectiveness reviews.
  • Experience developing quality metrics, aging reports, and trend analyses.
  • NQA-1 Auditor/Lead Auditor or other applicable quality certification.
  • Bachelor's degree in Engineering, Construction Management, Quality, Engineering Technology, or a related technical field.
  • Previous Savannah River Site or other DOE site experience.

Other Job Requirements:
  • Must be a US Citizen

If you are interested in being considered for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater job opportunities at www.edgewatertech.net/careers

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