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Technical Support Associate Jobs in Aiken, SC (NOW HIRING)

Edgewater Technical Associates

Field Engineer

Aiken, SC · On-site

... Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing ...

Merrick & Company

Electrical Field Technician

Aiken, SC · On-site

$15 - $20.50/hr

Provide technical support to on-site teams to proactively identify and resolve operational ... Associate's degree in engineering or related field. * Excellent problem-solving skills and industry ...

ADP

Technical Program Manager

Augusta, GA · On-site

$106K - $137K/yr

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you ... Translate business needs into scalable solutions that improve associate and client experiences.

Judit Inc

Lead Operations Support Specialist

Aiken, SC · On-site

$43K - $58K/yr

Associate degree in a technical discipline and 16 years of relevant experience * High School ... supported, where appropriate. Thorough knowledge and understanding of all pertinent policies ...

Merrick & Company

Electrical Field Technician

Aiken, SC · On-site

$92K/yr

Provide technical support to on-site teams to proactively identify and resolve operational ... Associate's degree in engineering or related field. * Excellent problem-solving skills and industry ...

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Technical Support Associate information

See Aiken, SC salary details

$9

$21

$48

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Aiken, SC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Aiken, SC? For Technical Support Associate jobs in Aiken, SC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Aiken, SC look for? The top searched job categories for Technical Support Associate jobs in Aiken, SC are:
What cities near Aiken, SC are hiring for Technical Support Associate jobs? Cities near Aiken, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Lead Project QA/QC

Edgewater Technical Associates

Aiken, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Lead Project QA/QC opportunity to support the Savannah River Site.
Work Location: Aiken, SC
Responsibilities:
1)Civil/Site Work
  • Perform and review concrete testing (slump, air, cylinders) and soil testing.
  • Verify foundations, rebar, formwork, and structural concrete.
  • Ensure compliance with drawings, specifications, and QC plans.
  • Maintain inspection reports, test results, and project documentation.
  • Inspect earthwork, grading, compaction, and utilities installation.

2)Welding/Mechanical
  • Perform or support welding inspections (fit-up, in-process, final).
  • Verify WPS, PQRs, and welder qualifications.
  • Coordinate and review NDE activities (RT, UT, MT, PT, VT).
  • Review inspection reports, weld data, and QA documentation.
  • Support material traceability, NCRs, and system walkdowns.

Education/Skills:
  • Bachelor of Science degree with five (5) years of quality control/quality assurance experience OR a high school diploma with ten (10) years quality control/quality assurance experience.
  • Five to ten (5-10) + years of construction QA/QC or inspection experience.
  • Strong background in civil/site work (earthwork, concrete, utilities).
  • Experience in regulated or industrial environments.
  • Ability to read drawings, specs, and inspection plans.
  • Experience with QA documentation, reporting, and field coordination.
  • Experience with welding inspection or mechanical systems OR exposure to WPS/PQR, NDE, and code-based inspection processes.

Preferred Qualifications:
  • AWS CWI
  • ACI Concrete Field-Testing Grade I
  • ASNT VT Level II/III
  • Experience with ASME / AWS codes
  • Familiarity with NQA-1 / 10 CFR 50
  • Supervision or Management experience in a construction environment.
  • Possessed an active DOE (L or Q) security clearance.

Other Job Requirements:
  • Must be a U.S. Citizen
  • Must be able to obtain and maintain a DOE "Q" security clearance.

If you are interested in being considered for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater job opportunities at www.edgewatertech.net/careers

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