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Technical Support Associate Jobs in Acworth, GA (NOW HIRING)

Yamaha Motor Corporation

Technical Advisor II

Kennesaw, GA · On-site

$107K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide technical support at boat shows, dealer meeting events, and other events, as required ... Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine ...

Yamaha

Technical Advisor II

Kennesaw, GA

$107K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide technical support at boat shows, dealer meeting events, and other events, as required ... Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine ...

Yamaha Motor Corporation, U.S.A.

Technical Advisor II

Kennesaw, GA

$107K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide technical support at boat shows, dealer meeting events, and other events, as required ... Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · Remote

  • Medical

  • Dental

  • Retirement

  • PTO

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Posted today

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Acworth, GA

Technical Support Associate information

See Acworth, GA salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Acworth, GA is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Acworth, GA? The most popular types of Technical Support jobs in Acworth, GA are:
What job categories do people searching Technical Support Associate jobs in Acworth, GA look for? The top searched job categories for Technical Support Associate jobs in Acworth, GA are:
What cities near Acworth, GA are hiring for Technical Support Associate jobs? Cities near Acworth, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Quality Analyst, Technical Support

Ministrybrands

Alpharetta, GA

Full-time

PTO

Re-posted 2 days ago

Job description

Ministry Brands is looking for aQuality Analyst, Technical Supportto join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What You'll Do:
As theQuality Analyst, Technical Support,you will play a key role in supporting our customers' use of the DataDivers systems and APIs. This will require you to learn our systems and the variables that go into the data product. In addition, you'll provide support and quality assurance services to the internal data teams to ensure our data is compliant and as accurate as possible. To achieve these goals, you'll need to have a basic understanding of SQL databases/queries and good customer service skills (both oral and written).
Key Responsibilities:
  • Managing customer technical support issues relating to search data and services using the ZenDesk helpdesk system
  • Writing and maintaining documentation about the systems and updating with current processes and procedures
  • Analyzing internal data sets for completeness and accuracy using SQL queries and procedures
  • Receiving and processing customer dispute requests (changes to court records and/or expungements)
  • Review and extract relevant information from court documents and orders to ensure data accuracy and completeness
  • Other tasks assigned by the business
Who You Are:
  • High School Diploma or an equivalent combination of education and experience
  • Associate's degree in criminal justice, computer information systems, or a related field, preferred
  • Minimum of 1 year of experience in customer support or database administration, or related fields
  • Experience with SQL Server and writing queries to insert, update, and delete data
  • Basic understanding of the United States court system and procedures
  • Excellent verbal and written communication, organization, and follow-up skills
  • Ability to translate technical terminology into information customers can relate to
Physical Considerations:
  • Ability to work in a general office environment or remotely
  • Ability to handle extended periods of computer-based work, including telephone
Travel Considerations:
  • Domestic and/or international travel required, estimated up to 5%
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options- Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off -There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave- Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support-Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement-Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards -At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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