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Technical Support Associate Jobs in Oklahoma (NOW HIRING)

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Helpdesk Support Specialist II

Tulsa, OK · On-site

... associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and ... Associate's or Bachelor's degree in Information Technology or related field * CompTIA A+, Network ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oklahoma

Technical Support Associate information

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$10

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How much do technical support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical support associate in Oklahoma is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.42 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Oklahoma?

The most popular types of Technical Support jobs in Oklahoma are:

What are popular job titles related to Technical Support Associate jobs in Oklahoma?

For Technical Support Associate jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Oklahoma look for?

The top searched job categories for Technical Support Associate jobs in Oklahoma are:

What cities in Oklahoma are hiring for Technical Support Associate jobs?

Cities in Oklahoma with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Documents & Data Developer Jobs

Norman, OK • On-site

ClearanceJobs
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about ClearanceJobsexternal

$50K - $60K/yr

Other

Posted 22 days ago

Job description

Technical Documentation & Data Developer

Everforth ECS is seeking a Technical Documentation & Data Developer to work onsite at the USPS Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This exciting role researches, develops, publishes, and maintains digital technical documentation libraries that outline maintenance processes and procedures, as well as machine, equipment and electro-mechanical assemblies, subassemblies, and component-level configuration information. This role also troubleshoots workflows for industrial/commercial mail processing and automation equipment, to include desktop or on-location verification and on-equipment validation tasks with little to no support.

  • Utilize engineering and OEM source documentation to research, develop, publish, and maintain Technical Documentation
  • Develop, draft, outline and document maintenance procedures, assembly, subassembly, and component-level configuration information
  • Troubleshoot workflows for Industrial/Commercial Mail Processing Equipment to include desktop or on-location verification and on-equipment validation tasks with little to no support from Subject Matter Expert(s).
  • Identify contractual noncompliance issues, informational inaccuracies, and documentation inconsistencies in Maintenance Documentation Deliverables such as technical and engineering source data and takes corrective action(s) via detailed correspondence for submittal to Customer's Program Office.
  • Work as a member of a team that researches, develops, publishs, and maintains digital Technical Documentation, while adhering to prescribed schedules and budgets accordingly.
  • Travels within the United States up to 25% of the time to support or perform maintenance documentation related tasks and technical information collection.

Note: To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check. Required Skills

  • Requiring little to no supervision, performs all TDD II job description duties.
  • Must be able to obtain Public Trust Clearance.
  • Familiar with System Engineering or Engineering Lifecycle Management.
  • Proficient with MS Office or other productivity software suites.
  • Working knowledge of technical and/or engineering documentation development to include having a baseline level of writing proficiency or ability to apply stylistic writing requirements based on a set of guidelines.
  • Possess technical training/education and general working level knowledge of industrial equipment systems (mechanical, electrical, electromechanical, software, and machine communications).
  • Requires an associate degree in area of specialty. Will consider a combination of education, technical / military training, professional certifications, and work experience.
  • 2-4 years of experience in the field or in a related area

Desired Skills

  • Familiar with graphics and photo editing software suites.
  • Familiar with Vasont.
  • Working knowledge of XML authoring tools such as XMetaL or Adobe FrameMaker.
  • Working knowledge of ServiceNow or other workflow management platforms.
  • Familiar with Agile Methodology practices including Scrum Master duties.

Note: This position requires working onsite at the USPS customer site in Norman, OK. Salary Range: $50,000 - $60,000 annually ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

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