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Technical Support Associate Jobs in Oklahoma (NOW HIRING)

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Previous experience in a technical support or helpdesk role, with a strong ...

ECS

Technical Documents & Data Developer

Norman, OK · On-site

Travels within the United States up to 25% of the time to support or perform maintenance ... Requires an associate degree in area of specialty. Will consider a combination of education ...

MSCCN

Radio Technician / Tech Support IV

Oklahoma City, OK · On-site

$32K - $40K/yr

What You Bring • One of the following education requirements: o Associate's degree or Trade ... technical support experience (i.e. Verizon, ATT, Cox, etc.) • Ability to complete climber ...

Amazon

IT Support Associate II, Ops Tech Solutions (OTS)

Tulsa, OK · On-site

$19.75 - $27/hr

  • Medical

  • Retirement

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Parkside Hospital

Desktop Support

Tulsa, OK

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides technical support for desktop computers, laptops, mobile devices, printers, telephones ... Associate's degree in Information Technology, Computer Science, or related field preferred.

New

PARKSIDE INC

Desktop Support

Tulsa, OK · On-site

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides technical support for desktop computers, laptops, mobile devices, printers, telephones ... Associate's degree in Information Technology, Computer Science, or related field preferred.

New

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oklahoma

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Oklahoma is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.42 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Oklahoma?

The most popular types of Technical Support jobs in Oklahoma are:

What are popular job titles related to Technical Support Associate jobs in Oklahoma?

For Technical Support Associate jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Oklahoma look for?

The top searched job categories for Technical Support Associate jobs in Oklahoma are:

What cities in Oklahoma are hiring for Technical Support Associate jobs?

Cities in Oklahoma with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

User Support Technician

Iowa Tribe of Oklahoma

Perkins, OK • On-site

$19 - $26/hr

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
POSITION SUMMARY:
The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging helpdesk tickets, diagnosing and resolving hardware, software, and network issues, and implementing effective solutions to maintain optimal IT operations. The User Support Technician ensures minimal disruption to users and supports the seamless functioning of IT systems through prompt and reliable troubleshooting.
DUTIES/RESPONSIBILITIES:
  • Provide technical support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve technical problems in a timely manner.
  • Manage and prioritize incoming helpdesk tickets.
  • Install, configure, and maintain software and hardware systems.
  • Perform system updates and upgrades to ensure optimal performance.
  • Assist users with system access and login issues.
  • Monitor and maintain the health of IT systems to prevent issues.
  • Diagnose and resolve network connectivity problems.
  • Provide guidance to users on best practices for using technology effectively.
  • Collaborate with other IT team members to address complex technical issues.
  • Maintain accurate records of support requests and resolutions.
  • Ensure proper documentation of technical issues and solutions for future reference.
  • Support IT infrastructure maintenance and troubleshooting activities.
  • Assist in setting up new workstations, including hardware and software installation.
  • Respond to user inquiries and provide technical support via phone, email, or in person.
  • Escalate complex problems to higher-level IT staff or external vendors as needed.
  • Maintain an inventory of IT equipment and software licenses.
  • Assist in the setup and support of IT infrastructure for new employees.
  • Ensure compliance with IT policies and procedures.
  • Work closely with other IT staff and departments to ensure seamless IT operations and support.
  • Perform other duties as assigned.

Requirements
REQUIRED SKILLS/ABILITIES:
  • Strong troubleshooting skills for diagnosing and resolving hardware, software, and network issues.
  • Proficiency with operating systems specifically Windows.
  • Knowledge of computer hardware components and their functionality.
  • Ability to use ticketing systems to manage and track support requests.
  • Familiarity with basic networking concepts, including IP addressing, DNS, and DHCP.
  • Ability to perform software installations, configurations, and updates.
  • Strong attention to detail when documenting technical issues and solutions.
  • Understanding of security best practices, including software and patch management, documentation, and user education.
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Strong problem-solving and analytical thinking skills to resolve technical challenges.
  • Effective oral and written communication skills for troubleshooting and documentation.
  • Ability to work independently and as part of a team.
  • Familiarity with remote desktop applications and helpdesk software.

EDUCATION & EXPERIENCE:
  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Previous experience in a technical support or helpdesk role, with a strong understanding of troubleshooting processes.
  • Experience with ticketing systems, software installations, and basic network configurations preferred.
  • Experience with Active Directory, Microsoft 365, and other enterprise applications.

PHYSICAL REQUIREMENTS:
  • Ability to lift and move computer hardware and equipment, typically up to 50 pounds.
  • Ability to sit or stand for extended periods while working at a desk or workstation.
  • Ability to perform tasks requiring manual dexterity, such as keyboarding and using tools for hardware setup.
  • Ability to bend, squat, and kneel to access hardware in under-desk areas or server racks.
  • Ability to visually inspect computer systems and equipment for damage or performance issues.

CONDITIONS OF EMPLOYMENT:
  • Successful completion of applicable tribal drug test.
  • Successful completion of applicable tribal background check.
  • Must pass background investigation for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.
  • Possess and maintain a valid driver's license with no serious violations.

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