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Technical Support Associate Jobs in Mississippi (NOW HIRING)

Parker

Digital & IT Associate

Holly Springs, MS · On-site

The Digital & IT Associate is responsible for analyzing use and needs, then developing and applying ... Provide after-hour technical support as needed * This position may be assigned (but is not limited ...

Fairbanks Scales

Engineer - Associate

Meridian, MS · On-site

Provide engineering technical support to manufacturing, quality assurance, and vendors to obtain ... An associate's degree in a related field with 1-3 years of related experience. Knowledge, Skills ...

Fairbanks Scales

Engineer - Associate

Meridian, MS · On-site

Provide engineering technical support to manufacturing, quality assurance, and vendors to obtain ... An associate's degree in a related field with 1-3 years of related experience.Knowledge, Skills and ...

Jackson State University

Event Assistant

Jackson, MS · On-site

Provide technical support for university events, including support for all satellite campuses as ... Associate degree * Bachelor's degree * Master's degree * Specialist degree * Ph.D * G.E.D. * Juris ...

The Dutch Group

IT Intern - Spring 2027

Columbus, MS · On-site

$14.75 - $19.50/hr

Reporting to the Technical Support Manager, this part-time position provides a flexible schedule to ... Qualifications • Actively pursuing an Associate/Bachelor's degree in Information Technology ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mississippi

Technical Support Associate information

See Mississippi salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Mississippi is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Mississippi?

The most popular types of Technical Support jobs in Mississippi are:

What are popular job titles related to Technical Support Associate jobs in Mississippi?

For Technical Support Associate jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mississippi look for?

The top searched job categories for Technical Support Associate jobs in Mississippi are:

What cities in Mississippi are hiring for Technical Support Associate jobs?

Cities in Mississippi with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Analyst

Cosmich Simmons & Brown PLLC

Jackson, MS • On-site

Full-time

Re-posted 21 days ago

Job description

Description

  Duties:

  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Install, configure, and maintain computer systems and peripherals
  • Respond to user inquiries and provide timely feedback, and resolution of IT-related problems
  • Collaborate with team members to identify and implement solutions to improve system performance and reliability
  • Assist in the administration of IT infrastructure, including servers, networks, and Office365
  • Document and maintain accurate records of IT support activities.


Skills:

  • Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator
  • Strong knowledge of computer hardware components and troubleshooting techniques
  • Hands-on experience with desktop applications and hardware solutions
  • Experience with network operations and concepts
  • Experience with Azure Active Directory Admin Portals
  • Experience with video conference solutions such as: Zoom and Teams
  • Experience with file sharing solutions such as: ShareFile, Box and One Drive
  • Basic Experience with VMware
  • Understanding Of Endpoint and Network Security
  • Experience with support and patching tools such as Managed Engine /Ninja, etc.




Requirements

Associate's Degree in Information Technology, Computer Science, or a related field, Bachelor's preferred

3 plus years' experience in Information Technology.


Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support.


Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations.

Strong critical-thinking skills combined with a genuine passion for helping people.

We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. As an IT Support professional, you will play a crucial role in ensuring the smooth operation of our company's technology infrastructure. If you have a passion for technology and enjoy working in a fast-paced environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be assigned.


Physical Requirements:


 Heavy Lifting & Equipment Handling

  • Lifting: Regularly required to lift, carry, push, and pull equipment weighing up to 30 to 50 lbs. (e.g., servers, desktops, printers, or battery backups).
  • Mobility: Ability to walk and stand frequently, sometimes navigating across large buildings, warehouses, or multiple campus locations. 

Agility & Maneuverability

  • Crawl and Kneel: Must be comfortable crawling under desks, routing cables behind equipment, or accessing network closets.
  • Reach and Stretch: Frequent reaching overhead, horizontally, or below the waist to plug in equipment or manage wire racks.
  • Climb: Capacity to use stepladders or climb ladders to mount equipment, access ceiling Wi-Fi routers, or manage server rooms.

Dexterity & Sensory Capabilities

  • Fine Motor Skills: High degree of finger and hand dexterity to assemble, disassemble, and repair delicate, small-scale computer hardware (e.g., swapping hard drives, replacing memory, managing small screws). 
  • Vision: Near vision is critical for reading small text, viewing fine details on motherboards, and observing computer screens for long periods. Color vision is frequently required to identify color-coded wiring and port indicators.

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