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Technical Support Associate Jobs in Mississippi (NOW HIRING)

Canopy

Technical Support Specialist - Jackson, MS

Jackson, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Specialist I assists staff with technical support of desktop/laptop computers ... Associate's degree in Computer Science, or equivalent trade school certification are required; at ...

Viking Range LLC

Data Support Specialist

Greenwood, MS · On-site

Description: We are seeking a Database Support Specialist to provide technical support and ... High School diploma or equivalent; associate's degree preferred Preferred Qualifications * ODBC ...

New

Brown Group Companies

IT Support Tech

Ridgeland, MS

$18.75 - $25.50/hr

Technical Support for Brown Group Companies * Assist with smartphones and technical issues ... Valid driver's license and approved driving record. * 2-year associates degree a plus. * Strong ...

New

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

Technical Support for Brown Group Companies * Assist with smartphones and technical issues ... Valid driver's license and approved driving record. * 2-year associates degree a plus. * Strong ...

New

ControlAltProtect

IT Support Specialist Tier II

Starkville, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Certification OR Associate's degree or higher in a related field, preferred * 2-4 years of experience in a technical support role * 1 year in a Tier 2 or higher support position preferred.

Liebherr

IT Support Manager

Tupelo, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The primary focus of this team is to deliver onsite technical support for end users ... Associates degree in Computer Science, Computer Engineering, Information Systems or related ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or technical support role. - Strong knowledge of Windows operating systems. - Experience with M365 ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or technical support role. - Strong knowledge of Windows operating systems. - Experience with M365 ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mississippi

Technical Support Associate information

See Mississippi salary details

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$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Mississippi is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Mississippi?

The most popular types of Technical Support jobs in Mississippi are:

What are popular job titles related to Technical Support Associate jobs in Mississippi?

For Technical Support Associate jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mississippi look for?

The top searched job categories for Technical Support Associate jobs in Mississippi are:

What cities in Mississippi are hiring for Technical Support Associate jobs?

Cities in Mississippi with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Sales & Technical Support Specialist

Edelbrock Group

Olive Branch, MS • On-site

Full-time

Re-posted 2 days ago

Job description

The Sales & Technical Support Specialist serves as a key liaison between customers and the company, providing expert product guidance, technical troubleshooting, and sales support across multiple performance automotive categories. This position requires strong communication skills, a passion for performance, and the ability to deliver exceptional customer experiences in a fast-paced, dynamic environment. The Specialist will also represent the company at national trade shows, racing events, and motorsports gatherings, acting as a brand ambassador and technical resource.
Responsibilities:
Customer Support & Technical Expertise
  • Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms.
  • Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed.
  • Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers.
  • Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided).

Sales Growth & Customer Engagement
  • Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations.
  • Recommend complementary or upgraded products to meet performance goals and increase sales conversion.
  • Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights.
  • Collaborate closely with the Sales and Marketing teams to optimize lead follow-up, customer retention, and upsell opportunities.

Brand Representation & Industry Presence
  • Represent the company at major motorsports events, trade shows, and performance industry expos nationwide.
  • Provide live demonstrations, technical Q&A sessions, and hands-on product education to end users and industry professionals.
  • Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company's brand presence within the performance community.

Communication & Documentation
  • Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems.
  • Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams.
  • Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency.

Qualifications & Experience:
Required:
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Clean driving record and valid driver's license.
  • Strong communication and interpersonal skills, with a customer-first mindset.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems.
  • Ability to manage multiple tasks in a fast-paced, call center-style environment.
  • Excellent problem-solving and organizational skills.

Preferred:
  • Basic to advanced mechanical or automotive knowledge - hands-on experience with engines, tuning, or racing applications a plus.
  • Prior experience in automotive, motorsports, or performance parts sales or support.
  • Demonstrated success in technical sales, troubleshooting, or product support.
  • Enthusiasm for performance vehicles, racing, and aftermarket innovation.

Job Features
Job Category
Tech Sales

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