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Technical Support Associate Jobs in Mississippi (NOW HIRING)

KēSTA I.T.

Client Support Technician

Jackson, MS · On-site

$1/hr

... technical expertise. · Maintain a strong customer service focus while managing multiple support requests and priorities. Required Skills · High school diploma, vocational training, or an Associate ...

New

Talent Groups

IT Support Specialist

Moss Point, MS · On-site

We are seeking an experienced IT Support Specialist to provide on-site and remote technical support ... High school diploma, technical/vocational training, Associate's degree, or Bachelor's degree in ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

Technical Support for Brown Group Companies * Assist with smartphones and technical issues ... Valid driver's license and approved driving record. * 2-year associates degree a plus. * Strong ...

Brown Group Companies

IT Support Tech

Ridgeland, MS

$18.75 - $25.50/hr

Technical Support for Brown Group Companies * Assist with smartphones and technical issues ... Valid driver's license and approved driving record. * 2-year associates degree a plus. * Strong ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mississippi

Technical Support Associate information

See Mississippi salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support associate in Mississippi is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.05 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Mississippi?

The most popular types of Technical Support jobs in Mississippi are:

What job categories do people searching Technical Support Associate jobs in Mississippi look for?

The top searched job categories for Technical Support Associate jobs in Mississippi are:

What cities in Mississippi are hiring for Technical Support Associate jobs?

Cities in Mississippi with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support - Onsite position

Jackson, MS • On-site

RedSalsa Technologies, Inc.
IT Services • 51 - 200 employees
Learn more about RedSalsa Technologies, Inc.external

$32K - $41K/yr

Other

Posted 8 days ago

Job description

Title : Technical Support
Location : Jackson, MS - Onsite
Duration : 12 + Months
Job Type : C
Description :

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,

and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via

phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or

offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software

licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.


Skills :

REQUIRED:

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or

Computer Science. 1 to 4years of relevant IT support or service desk experience. Knowledge of Windows10/11, Microsoft Office

365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,

customer service mindset, and problem-solving abilities

PREFERRED:

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Microsoft Windows 11Intermediate Required

Azure/Active Directory Intermediate Preferred

Programming Language/Development Tools

Powershell Intermediate Preferred

Desktops/Notebooks Intermediate Required

Printers Intermediate Required

Wireless Devices Intermediate Required

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