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Technical Support Associate Jobs in British Columbia

Nucleus

Field Support Specialist

Vancouver, BC · On-site

CA$60K - CA$70K/yr

This role will resolve technical issues promptly and efficiently and escalate as necessary. The ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...

Nucleus

Field Support Specialist

Vancouver, BC · On-site

This role will resolve technical issues promptly and efficiently and escalate as necessary. The ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...

GEI Consultants

IT Support Technician

Vancouver, BC · Hybrid

CA$40 - CA$50/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

GEI Consultants

IT Support Technician

Abbotsford, BC · Hybrid

CA$40 - CA$50/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

GEI Consultants

IT Support Technician I

Abbotsford, BC · Hybrid

CA$28 - CA$31/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote ... Education : Associate degree in Information Technology, Computer Science, or related field ...

Dar Group

Associate, Mechanical

Vancouver, BC · On-site

CA$110K - CA$138K/yr

By providing technical support and management resources essential to Introba, the Associate ensures that design decision-making and team management accountability take place. Responsibilities ...

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Technical Support Associate information

See British Columbia salary details

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in British Columbia is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in British Columbia? The most popular types of Technical Support jobs in British Columbia are:
What are popular job titles related to Technical Support Associate jobs in British Columbia? For Technical Support Associate jobs in British Columbia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in British Columbia look for? The top searched job categories for Technical Support Associate jobs in British Columbia are:
What cities in British Columbia are hiring for Technical Support Associate jobs? Cities in British Columbia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate Technical Director (ATD)

Sony Pictures Imageworks

Vancouver, BC • On-site

CA$26.44 - CA$36.32/hr

Full-time

Medical, PTO

Re-posted 22 days ago

Sony Pictures Entertainment rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

2nd of 6 rated film or creative companies

Job description

Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation.

Sony Pictures Imageworks Canada Inc.
658 Homer Street., Suite 405, Vancouver, BC, V6B 2R4

Project based, Full Time

Language in work environment - English

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

Sony Imageworks Vancouver is seeking an Assistant Technical Director (ATD)! 

Reporting to the VFX and CG Supervisors, the Associate Technical Director (ATD) supports the development and maintenance of the studio's compositing and 2D pipeline.

This role focuses on building and supporting artist-facing tools and workflows for production. You will work closely with compositors, supervisors, and pipeline teams to troubleshoot issues, improve workflows, and help ensure reliable technical support for final image development.

This is a collaborative and service-oriented role suited for someone who enjoys solving problems, supporting artists, and improving production workflows.

Responsibilities
  • Develop and maintain Python tools, Nuke gizmos, and workflow utilities.
  • Support compositing workflows and troubleshoot production issues in Nuke.
  • Create, test, document, and release production tools and templates.
  • Work within the studio's proprietary pipeline and asset management systems.
  • Identify workflow inefficiencies and help improve pipeline processes.
  • Assist with documentation and training materials for artists and new hires.
Required SkillsTechnical
  • Experience with Python and Nuke scripting.
  • Familiarity with Linux environments and shell scripting.
  • Experience with version control systems such as Git or SVN.
  • Strong problem-solving and debugging skills.
Collaboration
  • Strong communication and teamwork skills.
  • Ability to support artists in a production environment.
  • Organized and able to manage multiple priorities.
Nice-to-Have Experience
  • BlinkScript, Qt/PySide, TCL, Lua, or C++.
  • Experience with Maya, Katana, Houdini, or other DCC applications.
  • Familiarity with renderers such as Arnold, RenderMan, or V-Ray.
  • Experience with Docker, asset management systems, or pipeline workflows.
  • Background in compositing, lighting, or other VFX disciplines.
What We Value
  • Curiosity and willingness to learn.
  • Initiative and ownership.
  • Openness to feedback and collaboration.
  • Passion for improving artist workflows and production tools.

The anticipated base salary for this position is $26.44 to $36.32/hr. Benefits are per company policy: which include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Please note that you must be able to provide a demo reel that illustrates your relevant artistic and technical experience that also includes the nuances for this specific role.

We value unique perspectives, and want diverse, unique talent to work with us.  We encourage candidates from all identities to apply

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

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