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Technical Support Analyst Jobs in Portland, OR (NOW HIRING)

GuideIT

Desktop Support Analyst

Portland, OR · On-site

$24.75 - $33.25/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Applies strong technical skills, effective communication skills and is responsive to customer needs

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Applies strong technical skills, effective communication skills and is responsive to customer needs

Dtna

Technical Support Specialist I

Portland, OR · Hybrid

$58K - $75K/yr

... support and Service Technical case triage when needed * Assist in data clean up for Customer Account Numbers across DTNA. * Responsible for providing dealer referral information, warranty ...

Amat

Technical Support Engineer (TSE) MDP

Beaverton, OR · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

Amat

Technical Support Engineer (TSE) MDP

Portland, OR · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

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Showing results 21-40

All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Portland, OR

Technical Support Analyst information

See Portland, OR salary details

$16

$29

$46

How much do technical support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support analyst in Portland, OR is $29.20, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $33.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is IT hard to be a technical support analyst?

Being a technical support analyst involves troubleshooting technical issues, communicating with users, and maintaining technical knowledge of hardware and software. It requires problem-solving skills, patience, and often familiarity with tools like ticketing systems and remote support software. The role can be challenging but is manageable with proper training and experience.

How much does a technical support analyst make in the US?

A technical support analyst in the US typically earns a median annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CompTIA or ITIL.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Portland, OR? The most popular types of Technical Support Analyst jobs in Portland, OR are:
What are popular job titles related to Technical Support Analyst jobs in Portland, OR? For Technical Support Analyst jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst jobs in Portland, OR look for? The top searched job categories for Technical Support Analyst jobs in Portland, OR are:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,198 per year, or $28.9 per hour.

IT Support / MES Support Analyst

Infobahn SoftWorld Inc

Hillsboro, OR • On-site

Contractor

Re-posted 6 days ago

Job description

IT Support / MES Support Analyst (0–5 Years)

Hillsboro, OR

Contract Duration: 6+ Months Contract

The Opportunity

We are seeking an IT Support / MES Support Analyst to support a critical Manufacturing Execution System (MES) project scheduled to go live in March. The ideal candidate will assist with software testing, issue tracking, and production support activities to ensure a smooth and compliant system rollout. This role offers an excellent opportunity for early-career IT professionals to gain hands-on experience in manufacturing systems and enterprise applications.

Key Responsibilities

  • Develop, execute, and document software test plans and test cases
  • Perform functional, regression, and user acceptance testing (UAT)
  • Identify, log, and track software defects and system issues
  • Collaborate with development, QA, and business teams to resolve issues
  • Support MES application during go-live and stabilization phase
  • Ensure software compliance with industry and internal quality standards
  • Document test results, defects, and process improvement recommendations

Required Qualifications

  • 0–5 years of experience in IT Support, Application Support, or Software Testing
  • Basic understanding of software development and testing life cycles
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a fast-paced project environment

Preferred Qualifications

  • Exposure to MES or manufacturing systems (highly desirable)
  • Experience with manual or automated testing tools (e.g., Selenium, test management tools)
  • Familiarity with defect tracking tools such as JIRA, ALM, or similar
  • Understanding of QA best practices and documentation standards
Infobahn Softworld logo

About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996

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