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Technical Support Analyst Support Jobs (NOW HIRING)

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. * Triage, process, communicate, escalate, and resolve all assigned level I tickets ...

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

1 point system

Technical Support Analyst

Chester, VA · On-site

Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). ? Compliance Knowledge: Basic understanding of IT security ...

MVT Holdings

Senior Technical Support Analyst

Socorro, TX · On-site

$20.50/hr

Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues ...

Weyerhauser Co

Technical Support Analyst II

Eugene, OR · On-site

Under general guidance, the Technical Support Analyst II provides mid-level technical support, problem solving, implementation, and documentation for assigned site locations. This role maintains ...

CYNET SYSTEMS

Technical Support Analyst 3

Petersburg, VA · On-site

$30 - $35/hr

... technical assistance for applications, hardware, and system-related issues. * Maintain, analyze ... Experience initiating or supporting Electronic Health Records (EHR) implementation. Skills:

CYNET SYSTEMS

Technical Support Analyst 2

Richmond, VA · On-site

$20 - $22/hr

Strong communication skills, with the ability to explain technical information in a user-friendly ... Support common business applications, email systems, and productivity software. Nice to Have:

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Technical Support Analyst

Berea, KY • On-site

Irium - Mexico
See more jobs at Irium - Mexicoexternal

Full-time

Re-posted yesterday

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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