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Technical Support Analyst Support Jobs in Michigan

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

US IT Solutions Inc

Technical Support

Lansing, MI · On-site

$38K - $47K/yr

Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Complete ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

Arete Technologies, Inc.

Technical Support

Augusta, MI · On-site

Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and ...

Kyyba Inc

IT Support Analyst

Burton, MI

Provide onsite technical support for PCs, laptops, handheld scanners, printers, kiosks, VoIP phones, WMS terminals, and other connected devices. * Troubleshoot and resolve hardware, software ...

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Technical Support Analyst

Ann Arbor, MI • On-site

Clarivate Analytics
1 - 5K employees
Learn more about Clarivate Analyticsexternal

Other

Posted 4 days ago

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech. You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you’re tech savvy with great troubleshooting and customer support skills!

About You – experience, education, skills, and accomplishments
  • Bachelor's degree or equivalent work experience in a customer care environment
  • A minimum of 2 years equivalent and progressive work experience
  • It would be great if you also had... Oracle or SQL Server knowledge
  • Proficiency in Microsoft Office
  • Experience with Web Servers configuration, SQL queries and IIS
What will you be doing in this role?
  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.
  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)
  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.
  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.
  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escape other issues to the relevant function.
  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.
  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.
About the Team

Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

Hours of Work

Full time – Hybrid in our Ann Arbor, MI office Tue-W- TH The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

#LI-Hybrid #LI-LP

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com

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