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Technical Support Analyst Remote Jobs in Phoenix, AZ

TEEMA

Sr Test Analyst

Phoenix, AZ · Remote

$50 - $58.50/hr

Senior Testing Analyst (Remote - U.S.) Must live in one of the following states: AZ, AK , AR, CO ... that support critical healthcare operations. This fully remote opportunity is ideal for an ...

TEEMA

Sr Test Analyst

Phoenix, AZ · Remote

$50 - $58.50/hr

Senior Testing Analyst (Remote - U.S.) Must live in one of the following states: AZ, AK , AR, CO ... that support critical healthcare operations. This fully remote opportunity is ideal for an ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Provides technical assistance and support for incoming queries and issues * Responds to queries ...

Mondo

Tech Ops Analyst

Scottsdale, AZ · Remote

$35 - $44/hr

Remote (PST only) Start Date: ASAP Duration: Contract through end of November 2026, with strong ... The Tech Ops Analyst supports the day-to-day operational effectiveness of the client's technology ...

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... and analytical abilities. • Ability to manage multiple priorities. • Ability to work ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Must be authorized to work in the United States for any employer.#LI-MM2 #LI-Remote Your specific ...

New

Paychex

Revenue Operations Support Analyst

Phoenix, AZ · On-site +1

$24 - $38/hr

... in a technical troubleshooting or equivalent role. * 1 year of experience in Paycor/Paychex or ... Work in partnership and support each other. * Be personally accountable and deliver on commitments.

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How much do technical support analyst remote jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support analyst remote in Phoenix, AZ is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Phoenix, AZ? The most popular types of Technical Support Analyst jobs in Phoenix, AZ are:
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What job categories do people searching Technical Support Analyst Remote jobs in Phoenix, AZ look for? The top searched job categories for Technical Support Analyst Remote jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Technical Support Analyst Remote jobs? Cities near Phoenix, AZ with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Phoenix, AZ as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,871 per year, or $27.3 per hour.

Software Support Analyst

CBIZ Talent and Compensation Solutions

Phoenix, AZ • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

Job description

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote Software Support Analyst. The preferred location of the candidate would be in Arizona.


Position Overview

The Software Support Analyst serves as the first point of contact for end users, delivering timely, high-quality technical support and customer service across proprietary software and may handle some hardware or system-related issues. This role is responsible for diagnosing, resolving, and documenting incidents while ensuring clear communication, proper escalation, and consistent follow-up to maintain user satisfaction and operational efficiency.


Responsibilities

  • Provide excellent customer service for all support queries and adhere to all service management principles.
  • Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ticketing system, for issues related to desktop software, hardware, and peripherals.
  • Work within the ticketing system to create detailed work logs and technical documentation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine and provide the best solutions based on the issues as diagnosed and details provided by the customer.
  • Escalate unresolved calls/tickets to the Senior Analysts and Supervisor as needed. As well as setting customer expectations for follow-up (i.e., when to expect follow-up contact and by whom).
  • Take ownership of user problems, follow up on the status of problems on behalf of the user, and communicate progress promptly.
  • Creating user accounts, resetting passwords, assigning security rights, database maintenance & support, and other duties as assigned.


Qualifications

  • Previous IT Service Desk or Call Center experience.
  • Bachelor’s degree in an IT related field or equivalent experience.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Ability to handle and self-prioritize workload to ensure needs are met.
  • Ability to maintain and produce user and troubleshooting documentation for technical and non-technical end users.
  • Strong problem-solving and analytical skills are required.
  • Excellent communication skills and phone etiquette.
  • Incident Management experience – Managing incidents, including business expectations and communication.
  • Knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and up, and Office 365/Microsoft Dynamics.
  • Knowledge of CRM-based platforms.


Travel

  • This role might require limited travel to corporate events that help promote engagement and learning for our corporate team members.


Annual base salary: $55,000-$65,000 - overtime eligible.


Only qualified Arizona candidates will be considered.


Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.