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Remote Tech Support Jobs in Phoenix, AZ (NOW HIRING)

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ · Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid) Experience: 2-5 Years Employment: Full-Time Company Description Twenty5 is an innovative software company ...

Mastech Digital

IAM Support Consultant

Phoenix, AZ · Remote

$62/hr

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation ... Remote (PST) Salary: $62.00/ Hourly Role: IAM Support Consultant Primary Skills: SailPoint ...

LedgerGurus

Remote IT Operations Specialist

Phoenix, AZ · Remote

$25 - $30/hr

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... You'll also support internal IT operations and assist with automation projects that improve ...

TaxRise

Remote Sales Representative (AZ)

Phoenix, AZ · Remote

$8.0K - $13K/mo

Technology & Support: Access to advanced tools and analytics that make closing efficient and data ... Proven success in remote phone sales or telemarketing (minimum 3 years) * Highly motivated with ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Phoenix, AZ

Remote Tech Support information

See Phoenix, AZ salary details

$26.8K

$43.2K

$65.5K

How much do remote tech support jobs pay per year?

As of Jul 20, 2026, the average yearly pay for remote tech support in Phoenix, AZ is $43,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,700.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Phoenix, AZ? The most popular types of Tech Support jobs in Phoenix, AZ are:
What are popular job titles related to Remote Tech Support jobs in Phoenix, AZ? For Remote Tech Support jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Phoenix, AZ look for? The top searched job categories for Remote Tech Support jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Tech Support jobs? Cities near Phoenix, AZ with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
IT Support Engineer | USA Only

IT Support Engineer | USA Only

Twenty5

Phoenix, AZ • Remote

$60K - $80K/yr

Full-time

Posted 12 days ago

Job description

This is a remote position.

IT Support Engineer | USA


Location: USA

Type: (Remote / Hybrid)

Experience: 2–5 Years

Employment: Full-Time

Company Description

Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.


Role Description

We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.


In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.


This is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.


Key Responsibilities


1. Product Support & Troubleshooting

  • Serve as the primary technical support point of contact for US-based clients during business hours.

  • Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.

  • Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.

  • Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.

  • Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.


2. Application Installation & Configuration

  • Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.

  • Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.

  • Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.

  • Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.

  • Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.