Technical Support Analyst Remote Jobs in Orem, UT

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You will work in the Optum division of UnitedHealth Group. Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience, and delivering access to high-quality care.
Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth and opportunities.
Reporting to the Director Risk Management, the Senior Vendor Risk Analyst is responsible for assessing third-party risk exposure and supporting the organization's vendor risk management program. This role evaluates vendors across multiple risk domains, coordinates cross-functional assessments, and ensures higher-risk findings are appropriately escalated. The position also supports broader enterprise risk management efforts by aligning third-party reviews with organizational risk standards and preparing clear, well-supported risk documentation.
If you are located in Draper, UT, Eden Prairie, MN, Washington DC, or New York City, NY, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:

• Review vendor information to assess risk exposure and assign appropriate risk ratings in accordance with established assessment criteria
• Analyze and report on vendor risk across multiple dimensions, including information security, financial, geographic, operational, regulatory, and technology risk
• Coordinate vendor risk assessments by partnering with subject matter experts and vendor managers to ensure thorough, accurate, and timely completion
• Escalate higher-risk findings when additional due diligence, mitigation planning, or supplemental assessments are required
• Collaborate with internal stakeholders to gather supporting documentation, clarify risk factors, and facilitate timely assessment outcomes
• Support enterprise risk management objectives by aligning third-party risk reviews with broader organizational risk standards and frameworks
• Prepare Vendor Risk Papers that provide detailed analysis of financial, operational, regulatory, and technology-related risks
• Strong written and verbal communication skills, with the ability to work effectively across cross-functional teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience assessing vendor or third-party risk
• Solid understanding of vendor risk management principles, including second-line frameworks related to third-party risk oversight
• Familiarity with industry compliance standards and frameworks, including ISO 27001, SIG, and SOC 2
• Proven solid ability to read and analyze financial statements as part of risk evaluation and due diligence

Preferred Qualifications:

• Bachelor's degree or 5+ years of experience in third-party or vendor risk management within the banking industry
• 2+ years of experience with eGRC Archer
• Experience contributing to the development of materials and reports for senior and executive management, including Board and management-level committees
• Experience working collaboratively with internal stakeholders, subject matter experts, and vendor managers
• Knowledge of control and risk identification, with the ability to assess the strength of controls across multiple risk factors in complex environments and systems
• Thorough understanding of risk management policies, best practices, and relevant certifications
• Proven relationship management skills, including the ability to engage effectively with stakeholders, customers, and vendors, and to build strong professional networks
• Proven ability to assess and evaluate AI-related risks and controls within third-party relationships, including awareness of AI tools, automated decision-making, and emerging AI regulatory requirements
• Proven ability to synthesize complex risk information into clear, concise, and actionable documentation
• Proven organizational skills, including the ability to successfully manage multiple concurrent priorities

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.