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Technical Support Analyst Remote Jobs in Largo, MD

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

The Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

... analyze and share digital evidence in legally sanctioned investigations while preserving data ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

ABB

VFD Technical Support Specialist

Washington, DC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

New

Axiom Consultants

Program Support Analyst

Rockville, MD · Remote

Axiom Consultants, Inc, is seeking an experienced Program Support Analyst to provide support to the ... The Analyst will rovide technical, administrative, and financial services for the management of OER ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support analyst remote in Largo, MD is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $31.83 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What cities near Largo, MD are hiring for Technical Support Analyst Remote jobs?

Cities near Largo, MD with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Largo, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,367 per year, or $28.1 per hour.

Technical IT Support - Analyst

mPower, Inc.

Bethesda, MD • Remote

$70K - $75K/yr

Full-time

Posted 6 days ago

Job description

mPower, Inc. is seeking a Technical IT Support - Analyst will work as part of a collaborative team to support and deliver technology solutions that meet evolving business needs. This role involves regular interaction with users and stakeholders to troubleshoot technical issues, understand requirements, support applications, and translate business needs into practical solutions. Success requires strong technical problem-solving, communication, and customer service skills, with the ability to work effectively with both technical and non-technical audiences. 
Responsibilities
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
  • Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
  • Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
  • Ability to design, configure, and maintain low-code business applications, including Google AppSheet and Google Sites, to improve business processes and operational efficiency.
  • Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
  • Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
  • Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
  • Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
  • Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
  • Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
  • Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
  • Collaborate with developers, system administrators, and technical teams to escalate complex issues requiring application, interface, or backend modifications.
  • Maintain accurate records of incidents, service requests, and resolutions within the organization's IT Service Management (ITSM) platform.
  • Support IT change management activities by assisting with planning, testing, documentation, communications, and implementation of application updates and enhancements.
  • Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services.
Qualifications

  • Bachelor's degree in computer science or information systems, business, mathematics, or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system, business, mathematics or related field and 4 years of relevant IT experience 

  • Expertise in communicating complex technical topics in layman's terms to diverse stakeholder groups.
  • Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required.
  • Experience as a power user in all of the following technologies is beneficial: Google Workspace (especially AppSheet), Microsoft 365 (SharePoint), and Slack.
  • Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs.
  • Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments.
  • Demonstrated strong written and oral communications skills are required.
  • Must be able to obtain a Public Trust clearance
Desired Qualifications
  • Preferred certifications include: ITIL Foundations, Microsoft 365 Foundations, Google AppSheet Developer Learning Path / Badge, or similar certifications.
  • Preferred experience with programming and LCNC
$70,000 - $75,000 a year
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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