Technical Support Analyst Remote Jobs in Dundalk, MD

at DVSport | Baltimore/Surrounding Cities/ RemoteEver wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology. Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country. Have interest in Joining DVSport:An industry leader in instant replayA technology innovator for the past 25 yearsRecognized market leader for replay throughout the collegiate and professional marketsSport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wrestingAn Emmy award-winning companyYour Role on this team:The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.  What We Look For:Seeking Candidates with Technical Hardware and Support Experience in the following areas:Integrated Computer software and hardware solutions, coaching or team setting a plusServers, capture/playback video equipment, and analogue or digital audio equipmentExperience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)Video transport over HD-SDI or fiberNetworking protocols, managed switches, and fiber transport & SFPsBachelor's degreeEagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.Availability - while regular travel is expected, during the busy seasons this could be extensiveFlexibility - The position has an evening and weekend work schedule with offsetting time off during the weekCollaboration/team player with the ability to leadPossess a high level of independent judgment within established proceduresAbility to create strong business relationships with all replay client participantsDemonstrate a tremendous work ethic while maintaining a positive and upbeat attitudeA proven commitment to safety measures and practicesStrong planning and organizational skillsWillingness to learn and seize the opportunity​Why work at DVSport?Real exposure to the world of sports technology and developing leading tech for the industry.Working alongside industry experts and professionals who move the company and the innovation forward.Great opportunities to travel to and work at awesome events in a variety of sportsA very competitive compensation package (including a car allowance)Exceptional benefits package that includes Medical, Dental, and Vision401K with matching company contributions.Paid holidays including a paid community volunteer dayGenerous Paid Time OffCutting edge technology to accomplish your jobCompany branded gearJob SpecificsJob Type: Full-timeEducation: Associate/Bachelors (Preferred)Location: This is a Work from Home role that requires residency in the Baltimore, MD or a nearby city and requires travel.  Candidates not based in the Baltimore/surrounding city would be required to relocate within 30 days of employment.Benefits:401(k)Dental insuranceMedical insuranceVision insurancePaid time offSchedule:Weekend and Evening availability required