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Technical Support Analyst Remote Jobs in Illinois

Motorola

Location Services Support Technician

Virginia, IL · Remote

$75K - $95K/yr

  • Medical

  • Dental

  • Retirement

... analysis of business problems with systems solutions. * Provides technical support to field ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

First American

Senior Business Analyst (Remote- US)

Oregon, IL · Remote

$86K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Analyst will lead and support discovery and implementation analysis efforts by collaborating with required teams to inform and support the business and digital transformation initiatives within ...

First American

Senior Business Analyst (Remote- US)

Ohio, IL · Remote

$87K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Analyst will lead and support discovery and implementation analysis efforts by collaborating with required teams to inform and support the business and digital transformation initiatives within ...

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Technical Support Analyst Remote information

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How much do technical support analyst remote jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support analyst remote in Illinois is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Illinois?

The most popular types of Technical Support Analyst jobs in Illinois are:

What are popular job titles related to Technical Support Analyst Remote jobs in Illinois?

For Technical Support Analyst Remote jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in Illinois look for?

The top searched job categories for Technical Support Analyst Remote jobs in Illinois are:

What cities in Illinois are hiring for Technical Support Analyst Remote jobs?

Cities in Illinois with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,503 per year, or $26.7 per hour.

Accounts Receivable Analyst (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

$24.25 - $30.75/hr

Full-time

Posted 3 days ago

New

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Accounts Receivable Analyst is responsible for researching, analyzing, and resolving accounts receivable and cash application exceptions across multiple systems and banking platforms. This role utilizes data, system knowledge, and cross-functional collaboration to investigate payment discrepancies, identify root causes, and support issue resolution. The Analyst also identifies trends and process improvement opportunities that enhance payment accuracy, operational efficiency, and the effectiveness of automated accounts receivable processes.
  1. Analyze unapplied cash, misapplied payments, payment variances, and other accounts receivable exceptions by researching transactional data across multiple systems.
  2. Investigate complex payment discrepancies using data from billing, banking, cash application, and accounts receivable platforms to determine root causes and appropriate resolution.
  3. Analyze exception reports and account activity to identify trends, recurring issues, and opportunities to improve cash application accuracy and operational efficiency.
  4. Serve as a functional resource for NetSuite, Sage, Versapay, banking platforms, and related accounts receivable systems by researching system-generated exceptions and automated matching outcomes.
  5. Collaborate with clients, brokers, funding teams, and internal stakeholders to resolve payment inquiries, reconcile discrepancies, and facilitate issue resolution.
  6. Prepare recurring and ad hoc reports related to payment activity, exception management, cash application results, and accounts receivable performance.
  7. Document findings and provide recommendations to improve processes, system utilization, automated matching rules, and data quality.
  8. Support system implementations, enhancements, testing activities, and process improvement initiatives related to billing, cash application, and accounts receivable operations.
  9. Perform other duties as assigned within the nature and level of work.d level of work.

  • Bachelor's Degree in Accounting, Finance, Business Administration, or related field
  • Minimum of two (2) years of experience in accounts receivable, accounting, finance, or related analytical function
  • Experience researching and resolving complex payment discrepancies
  • Experience working with ERP, billing, banking, or cash application systems
  • Strong analytical and critical thinking skills with the ability to interpret financial and transactional data
  • Demonstrated ability to perform root cause analysis and develop recommendations for issue resolution
  • Experience working across multiple systems and data sources to investigate and resolve discrepancies
  • Strong proficiency in Microsoft Excel, including data analysis and reporting capabilities
  • Ability to identify trends, patterns, and process improvement opportunities
  • Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
  • Strong verbal and written communication skills with the ability to explain complex issues to both technical and non-technical stakeholders
  • Ability to build collaborative relationships across departments and influence resolution of issues

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