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Technical Success Manager Jobs in Federal Way, WA

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

The SAFR business is looking for a proactive Customer Success Manager to join our team. This role ... Collaborate with technical support and product teams to resolve customer concerns and ensure a ...

Canals

Customer Success Manager

Seattle, WA · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Snapfinance

Client Success Manager

Tacoma, WA

Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area ... Business and technical acumen - Using a consultative approach, possess experience analyzing ...

Snap Finance

Client Success Manager

Tacoma, WA · On-site

Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area ... Business and technical acumen - Using a consultative approach, possess experience analyzing ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

Partner Research & Success Manager Truveta is the world's first health provider led data platform ... Understanding of scientific and/or technical information and ability to communicate to less ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Your ability to combine technical knowledge with strong communication and relationship-building ...

New

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Your ability to combine technical knowledge with strong communication and relationship-building ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Your ability to combine technical knowledge with strong communication and relationship-building ...

Deloitte

Deployment Success Manager

Seattle, WA

Collaborate with customer stakeholders, technical account teams, and internal teams to address ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Zenoti

Senior Customer Success Manager

Seattle, WA

Your ability to combine technical knowledge with strong communication and relationship-building ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Lead Customer Success Manager

Bellevue, WA

$135K - $140K/yr

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Your ability to combine technical knowledge with strong communication and relationship-building ...

New

Zenoti

Senior Customer Success Manager

Bellevue, WA

$85K - $110K/yr

Your ability to combine technical knowledge with strong communication and relationship-building ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Federal Way, WA

Technical Success Manager information

See Federal Way, WA salary details

$57K

$170.1K

$216.1K

How much do technical success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical success manager in Federal Way, WA is $170,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,100.00 and $202,100.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Federal Way, WA look for?

The top searched job categories for Technical Success Manager jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Technical Success Manager jobs?

Cities near Federal Way, WA with the most Technical Success Manager job openings:

Technical Success Manager jobs near you

Customer Success Manager

RealNetworks LLC

Seattle, WA • On-site, Remote

$75K - $100K/yr

Full-time

Posted 9 days ago

Job description

Company Overview:
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives.
Position Overview:
Location: Remote in the US, West Coast preferred.
The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-Service) and HaaS (Hardware-as-a-Service) customers. You'll serve as the primary point of contact, helping customers realize value from our solutions, drive adoption, and ensure satisfaction and retention. If you're energized by helping customers succeed and are passionate about delivering value, this is the role for you!
What you'll do:
  • Customer Onboarding: Guide new customers through implementation and setup, establish success expectations and milestones, and ensure a smooth transition into ongoing adoption.
  • Account Management: Serve as the primary contact for a portfolio of customers, proactively managing relationships and needs.
  • Customer Engagement & Value Realization: Establish a proactive customer cadence to review performance, usage, KPIs, business outcomes, questions, and feedback; identify opportunities to increase adoption and ensure customers are realizing measurable value from SAFR Guard.
  • Product Adoption: Promote best practices and proactively identify opportunities to increase adoption, engagement, and customer value across SAFR Guard features and capabilities.
  • Issue Resolution: Collaborate with technical support and product teams to resolve customer concerns and ensure a timely, high-quality resolution.
  • Customer Health, Retention & Renewals: Proactively monitor customer health, identify engagement or adoption gaps and churn risks early, and partner internally to support retention and renewal efforts.
  • Customer Advocacy: Actively solicit customer feedback, understand the business need behind requests, identify recurring themes, and represent the Voice of the Customer internally to help inform product improvements and priorities.
  • Customer Insights & Reporting: Review and communicate customer performance, usage trends, success milestones, and measurable outcomes, while maintaining accurate customer records and commitments in the appropriate source-of-truth systems.
  • Record Management and organization: Review incidents for context and relevant applicable policy and procedures, exercise sound judgement in the execution of duties and responsibilities.

What we are looking for:
  • 3+ years in Customer Success or Client Services with B2B SaaS solutions strongly preferred.
  • Retail loss prevention / asset protection experience.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Strong organizational skills and discipline in documenting customer interactions, commitments, health, and outcomes so information remains accurate and accessible across the team.
  • Track record of executing effective onboarding, renewal, and retention strategies that deliver measurable customer outcomes.
  • Ability to manage multiple customer accounts and projects simultaneously.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Self-starter who thrives in a fast-paced, evolving environment.
  • Technical aptitude, preferred

Salary range for this position: $75K-$100K/year
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E-Verify.

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