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Technical Success Manager Jobs in Cheney, WA (NOW HIRING)

NAC Inc

Project Manager

Spokane, WA · On-site

$90K - $117K/yr

Project Manager - Lead Projects, Shape ImpactWho We Are At NAC, we design environments where people ... technical excellence, budgets, and schedules while supporting team growth and client success. What ...

NAC Architecture

Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... technical excellence, budgets, and schedules while supporting team growth and client success. What ... manage project schedules, budgets, scopes, and work plans. • Guide and support project teams ...

NAC Architecture

Project Manager

Spokane, WA

$90K - $117K/yr

... technical excellence, budgets, and schedules while supporting team growth and client success. What ... Develop and manage project schedules, budgets, scopes, and work plans. Guide and support project ...

NAC Inc

Healthcare Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... technical excellence, budgets, and schedules while supporting team growth and client success. What ... Develop and manage project schedules, budgets, scopes, and work plans. * Guide and support project ...

NAC Architecture

Healthcare Project Manager

Spokane, WA

$90K - $117K/yr

... technical excellence, budgets, and schedules while supporting team growth and client success. What ... Develop and manage project schedules, budgets, scopes, and work plans. Guide and support project ...

NAC Architecture

Healthcare Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... technical excellence, budgets, and schedules while supporting team growth and client success. What ... manage project schedules, budgets, scopes, and work plans. • Guide and support project teams ...

Ameresco

Senior Project Manager

Spokane, WA

$121K - $194K/yr

This is a permanent position with Ameresco and plays a key role in our continued growth and success ... Read, interpret, and apply construction drawings, specifications, and technical documentation ...

URM Stores Inc.

Data Integrations Manager

Spokane, WA · On-site

$125K - $130K/yr

This role owns integration delivery, integration operations, platform modernization, and technical ... We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

URM Stores Inc

Data Integrations Manager

Spokane, WA · On-site

$125K - $130K/yr

This role owns integration delivery, integration operations, platform modernization, and technical ... We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

URM Stores, Inc.

Data Integrations Manager

Spokane, WA · On-site

$125K - $130K/yr

This role owns integration delivery, integration operations, platform modernization, and technical ... We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

Integrus

Project Manager- Architecture

Spokane, WA

$80K - $108K/yr

They thrive at the intersection of design, technical execution, and client partnership, bringing ... to success in this role. Your Impact As a Project Manager, you will play a central role in ...

Integrus

Project Manager- Architecture

Spokane, WA · On-site

$80K - $108K/yr

They thrive at the intersection of design, technical execution, and client partnership, bringing ... to success in this role. Your Impact As a Project Manager, you will play a central role in ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Cheney, WA

Technical Success Manager information

See Cheney, WA salary details

$53.6K

$160K

$203.3K

How much do technical success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for technical success manager in Cheney, WA is $159,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,400.00 and $190,200.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Cheney, WA look for? The top searched job categories for Technical Success Manager jobs in Cheney, WA are:
What cities near Cheney, WA are hiring for Technical Success Manager jobs? Cities near Cheney, WA with the most Technical Success Manager job openings:
Technical Success Manager jobs near you

Technical Communicator, Product Support

Western States CAT

Liberty Lake, WA • On-site

Full-time

Posted 24 days ago

Job description

WHAT YOU'LL DO
This position supports the technical aspects of difficult, unusual, recurring, or complex machine and engine issues by assisting Service, Product Support, Sales, Rental, Parts, and customers through advanced troubleshooting, diagnostics, technical research, root cause analysis, issue escalation, and reliability improvement. The Technical Communicator serves as the primary technical liaison between the dealership, customers, Caterpillar, and allied manufacturers for product support matters.
This role collaborates with customers and dealership personnel to communicate technical repair information, product support recommendations, and machine health insights appropriate to the audience's technical skill level. The Technical Communicator leverages machine data, telematics, diagnostic software, service information systems, and field investigations to identify effective solutions that maximize customer uptime and machine reliability.
The position provides technical leadership for complex repairs, repeat failures, connected machine technologies, software-enabled systems, and emerging product technologies. The role partners with dealership technicians and Caterpillar engineering teams to identify product issues, improve repair processes, reduce repeat failures, and enhance customer satisfaction.
ABOUT WESTERN STATES
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
  • Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
  • Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments
  • Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
  • Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
  • Build Trust - Take ownership, act with urgency, and follow through on commitments.
  • Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:
  • Serve as the dealership's subject matter expert for complex equipment diagnostics and repairs.
  • Act as the primary liaison between the dealership and Caterpillar engineering for technical support and product concerns.
  • Assist technicians in diagnosing and resolving advanced hydraulic, electrical, engine, powertrain, and machine system issues.
  • Utilizes SIS2GO, SIS, DSN, VisionLink, technical service publications, machine health data, and diagnostic tools to identify root causes and develop repair recommendations.
  • Submit, monitor, and manage technical support cases through Caterpillar's Dealer Service Network (DSN).
  • Perform root cause analysis on product failures and document findings for Caterpillar and dealership leadership.
  • Review, interpret, and communicate Caterpillar service letters, technical bulletins, and product updates to service personnel.
  • Provide technical support to Service, Parts, Product Support, and Sales departments.
  • Mentor and train technicians on Caterpillar diagnostic software, repair procedures, and emerging technologies.
  • Assist with warranty evaluations and technical documentation to ensure accurate claim processing.
  • Identify recurring product concerns and collaborate with Caterpillar on product improvement initiatives.
  • Support field technicians and customers by providing technical assistance on challenging repairs, including onsite visits.
  • Maintain accurate technical records, case documentation, and communication logs.
  • Promote safe work practices while maintaining compliance with dealership and Caterpillar standards.
  • Works within and promotes corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:
  • Knowledge of Microsoft computer products and other comparable systems.
  • Advanced knowledge of Caterpillar equipment and diagnostics.
  • Understanding of engines, hydraulics, powertrain, electrical, electronic, emissions, and software systems.
  • Knowledge of telematics, VisionLink, Product Link, remote diagnostics, and fleet health systems.
  • Knowledge of Microsoft Dynamics AX, Infocast, Global DSN, SIS web, SIMSi/CPI.
  • Proven written and verbal communication skills.
  • Ability to travel up to 60% including overnight stays.
  • Ability to develop and maintain effective working relationships with others.

EDUCATION AND EXPERIENCE:
  • High school diploma or General Education Degree (GED) required
  • Five years' minimum experience as a heavy equipment service technician with increasing levels of responsibility and knowledge with the ability to diagnose and resolve technical issues quickly, thoroughly required.
  • Prior experience communicating, verbally and in writing, technical issues and resolutions required.
  • Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:
  • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
  • Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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