This organization has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. They are a trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, they combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP, and Dell devices, their work directly impacts how thousands of people stay productive every day. They do not outsource their work, emphasizing accountability, quality, and long-term relationships-with both clients and team members.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, this could be a great fit.
Field Services Supervisor
As a Field Services Supervisor, you'll lead daily operations by coordinating tasks, coaching your team, and ensuring service standards are met. Reporting to the Field Operations Manager, you'll balance hands-on leadership with process management to keep operations running smoothly.
If you enjoy guiding people, solving problems, and driving quality results, this role puts you front and center.
What You'll Do:
Coordinate daily and next-day task scheduling and team assignments to keep operations aligned with goals
Lead daily standups to share priorities, metrics, and expectations with the team
Monitor team performance, provide coaching, and support continuous improvement
Drive accountability initiatives and ensure clear communication of goals across the team
Oversee tools, asset handling, and repair processes to ensure proper use, quality, and issue resolution
Support onboarding and ongoing training of technicians, ensuring compliance with SOPs and regulatory requirements
Audit and manage open or pending internal tasks and diagnostics, communicating next steps to team members and leadership
Partner with Quality Assurance to ensure work meets standards and maintain strong feedback loops
Track SLA progress, identify risks to timelines or quality, and escalate when necessary
Contribute to updating and maintaining SOPs to reflect current processes and best practices
Oversee workplace safety, cleanliness, organization, and overall site operations
Perform regular cycle counts, maintain accurate inventory reporting, and escalate discrepancies
Approve timecards and time-off requests in alignment with company policies and payroll timelines
Act as a frontline escalation point, assisting with troubleshooting and timely issue resolution
Lead by example to promote a positive, accountable, and performance-driven team culture
Participate in quarterly leadership offsites and contribute to company-wide initiatives
Engage with vendors, customers, and team members with a positive, solutions-focused attitude that reflects company values
Champion health and safety programs, ensuring hazards are identified and eliminated wherever possible
What You'll Bring:
3+ years of management experience with direct supervisory responsibilities
3+ years in project management, including planning and execution
1+ year of customer service experience
Commitment to staying current on technology and manufacturer procedures
Strong skills in Microsoft Excel, Word, or Google Suite
Experience using data to make informed decisions
NetSuite or Salesforce experience preferred
Ability to travel up to 5% of the year as needed
Perks and Benefits:
Comprehensive Medical, Dental, and Vision plans
401(k) with employer match
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP)
Adoption Assistance
Commuter Benefits
Free Coursera Professional Certifications
Generous vacation, sick time, and community volunteer PTO