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Technical Services Representative Jobs in Raleigh, NC

Implus

Field Service Representative

Durham, NC · On-site +1

The Balega Field Service Representative is a motivated self-starter who will lead and execute ... Experience working directly with consumers, fitting, and selling technical footwear, insoles, and ...

Implus

Field Service Representative

Durham, NC

The Balega Field Service Representative is a motivated self-starter who will lead and execute ... Experience working directly with consumers, fitting, and selling technical footwear, insoles, and ...

Pep Boys

Auto General Service Technician

Durham, NC

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

PM Group

Instrumentation Startup Engineer

Zebulon, NC · On-site

Outsourced Technical Services (OTS) is an integral part of PM Group's ability to support clients ... We are seeking System Owners responsible for supporting and representing the owner stakeholders.

Pep Boys

Auto General Service Technician

Durham, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Clayton, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Morrisville, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Clayton, NC

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Chapel Hill, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Auto General Service Technician

Raleigh, NC · On-site

$11 - $18/hr

... less technical services while delivering an excellent customer experience. Responsible also to ... The characteristics described here are representative of those an employee encounters while ...

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Technical Services Representative information

See Raleigh, NC salary details

$14

$25

$43

How much do technical services representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical services representative in Raleigh, NC is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $30.38 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.

What are popular job titles related to Technical Services Representative jobs in Raleigh, NC?

For Technical Services Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Services Representative jobs in Raleigh, NC look for?

The top searched job categories for Technical Services Representative jobs in Raleigh, NC are:

Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,218 per year, or $25.6 per hour.

Customer Service Representative (On Site Role)

Spectrum

Morrisville, NC

$15 - $20.25/hr

Full-time

Posted 10 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRCO2


#LI-SA3
CRP113 2026-77066 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRCO2

Company Description

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

View All Spectrum Jobs