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Technical Services Representative Jobs in Raleigh, NC

flowcontrol

Technical Sales Representative

Raleigh, NC · On-site

Summary/Objective The Technical Salesperson will strive to grow their respective sales territory to ... Strong customer service skills. * Ability to communicate effectively at management, engineering ...

flowcontrol

Technical Sales Representative

Raleigh, NC · On-site

Summary/Objective The Technical Salesperson will strive to grow their respective sales territory to ... Strong customer service skills. * Ability to communicate effectively at management, engineering ...

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.?? * Being a reliable point of contact for members by ...

EnerSys

Field Service Representative

Raleigh, NC

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management ... Provide technical feedback on products and any potential advancements. * Collect customer feedback ...

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All JobsTechnical Services Representative JobsTechnical Services Representative Jobs in Raleigh, NC

Technical Services Representative information

See Raleigh, NC salary details

$14

$25

$43

How much do technical services representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical services representative in Raleigh, NC is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $30.38 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.

What are popular job titles related to Technical Services Representative jobs in Raleigh, NC?

For Technical Services Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Services Representative jobs in Raleigh, NC look for?

The top searched job categories for Technical Services Representative jobs in Raleigh, NC are:

Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,218 per year, or $25.6 per hour.

Customer Service Representative

Synerfac Technical Staffing

Knightdale, NC • On-site

$14.50 - $19.50/hr

Other

Posted 4 days ago

Job description

Customer Service Representative Location: Knightdale, NC Schedule: Onsite, M-F 8AM-5PM Our client is looking for a personable, detail-oriented Customer Service Representative to join a well-established supplier serving the Printed Circuit Board industry's global supply chain. Responsibilities include: - Answer phone and email inquiries to assist customers - Quote pricing in line with appropriate gross margin guidelines - Process customer purchase orders through the ERP system - Invoice completed orders and send confirmations to customers - Coordinate with suppliers and internal team members to meet customer needs - Communicate with the warehouse on tracking, order status, and inventory Requirements: - 3+ years of experience in customer service - High School diploma or equivalent - Valid Driver's License - Computer proficiency with ERP system experience Preferred: - Experience in the manufacturing industry - Experience with in a warehouse, ability to assist in the warehouse as needed - Inventory management knowledge By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
Synerfac Technical Staffing logo

About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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