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Technical Services Representative Jobs in Raleigh, NC

Jobtailor

Technical Sales Representative

Raleigh, NC · On-site

Communicates with customers and leads to identify and understand their product or service needs ... Requirements * Bachelor's degree in engineering or a related technical field. * Formal sales ...

EnerSys

Field Service Representative

Raleigh, NC

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management ... Provide technical feedback on products and any potential advancements. * Collect customer feedback ...

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All JobsTechnical Services Representative JobsTechnical Services Representative Jobs in Raleigh, NC

Technical Services Representative information

See Raleigh, NC salary details

$14

$25

$43

How much do technical services representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical services representative in Raleigh, NC is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $30.38 per hour, depending on experience, location, and employer.

What is a technical services representative?

A Technical Services Representative is a professional who provides technical support and assistance to customers or clients, often for products, equipment, or software. Their main responsibilities include troubleshooting issues, offering solutions, answering technical questions, and ensuring customer satisfaction. They may work via phone, email, online chat, or in person, and often serve as the liaison between customers and the technical or engineering teams. Strong communication and problem-solving skills are essential for this role. Technical Services Representatives play a crucial part in maintaining positive customer relationships and supporting the overall performance of the company's products or services.

What are the key skills and qualifications needed to thrive as a technical services representative?

To thrive as a Technical Services Representative, you need a solid understanding of technical products, troubleshooting processes, and effective customer support, often backed by a relevant associate’s or bachelor’s degree. Familiarity with help desk software, CRM systems, and ticketing tools, as well as certifications like CompTIA A+ or ITIL, is typically required. Exceptional communication, patience, and problem-solving abilities help you resolve issues efficiently and build positive client relationships. These skills and qualities ensure timely solutions, satisfied customers, and the smooth operation of technical support services.

How does a technical services representative typically collaborate with other departments within a company?

Technical Services Representatives often work closely with teams such as engineering, product development, and customer support to resolve technical issues and relay customer feedback. They may coordinate with engineers to troubleshoot complex problems, work with sales teams to understand client requirements, and communicate product updates or solutions back to customers. This cross-functional collaboration is essential to ensure swift problem resolution and continuous improvement of products and services.

What is the difference between Technical Services Representative vs Customer Support Specialist?

AspectTechnical Services RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical degreesCustomer service training, high school diploma or equivalent
Work environmentTechnical departments, field service, client sitesCall centers, online support, retail settings
Employer and industry usageManufacturing, technology, telecommunicationsRetail, software, consumer electronics
Common search intentTechnical troubleshooting, product support, service solutionsCustomer inquiries, issue resolution, product information

The main difference is that Technical Services Representatives focus on technical troubleshooting and specialized support, often requiring technical certifications and working in technical environments. Customer Support Specialists handle general customer inquiries and support, typically in retail or call center settings. Both roles aim to assist customers but differ in technical complexity and work settings.

Is remote Technical Services Representative a stressful job?

A remote Technical Services Representative role can be stressful due to the need to handle technical issues quickly and communicate effectively with customers. The job often requires problem-solving skills, patience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels depending on workload and support environment.

What does a technical services representative do?

A technical services representative provides technical support and assistance to customers or clients, often troubleshooting issues related to products or services. They may work with diagnostic tools, communicate solutions clearly, and maintain knowledge of the company's offerings to ensure customer satisfaction.

What skills do you need to be a technical services representative?

A technical services representative needs strong communication skills to explain technical information clearly, problem-solving abilities to diagnose and resolve issues, and technical knowledge related to the products or services they support. Familiarity with relevant tools, software, and certifications can also enhance effectiveness in this role.

What are popular job titles related to Technical Services Representative jobs in Raleigh, NC?

For Technical Services Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Services Representative jobs in Raleigh, NC look for?

The top searched job categories for Technical Services Representative jobs in Raleigh, NC are:

Technical Services Representative jobs near you
Infographic showing various Technical Services Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,215 per year, or $25.6 per hour.

Large Animal - Client Service Representative

Raleigh, NC • On-site

North Carolina State University
Colleges, Universities, and Professional Schools • 5 - 10K employees
Learn more about North Carolina State Universityexternal

$15.50 - $21.25/hr

Other

Medical

Posted 9 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description


Position Information
Posting Number
PG196190TM
Position Number
19PLS05762
Position Type
Temporary
Essential Job Duties
Client Services Representative needed to greet and check in clients, manage in-person and phone inquiries, respond accurately and empathetically to complex questions, and clearly explain hospital policy, estimate costs, and deposit requirements. Update medical records by scanning in appropriate documentation. Collect and post all forms of payments.
Is Time Limited
No
If Yes, Appointment Length
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
  • Health Insurance for Temporary Employees
  • Enhance your career with LEAD courses
  • Attend non-revenue generating sporting events for free.
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State
Raleigh, NC
Department
System Information
Classification Title
Temporary-Technical/Paraprofessional
Working Title
Large Animal - Client Service Representative
Requirements and Preferences
Work Schedule
Monday - Friday (8am - 5 pm)
Other Work/Responsibilities
Minimum Experience/Education
High School Diploma or equivalent, one year of related office experience, large animal experience
Department Required Skills
Excellent verbal and written communication skills, and strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
Preferred Years Experience, Skills, Training, Education
High School Diploma or equivalent, one year of related office experience, large animal experience
Required License or Certification
n/a
Valid NC Driver's License required?
No
Commercial Driver's License Required?
No
Recruitment Details
Anticipated Hiring Range
$18.27 - $19.81
Recruitment Dates
Job Open Date
09/02/2026
Applicant Information
Quick Link
https://jobs.ncsu.edu/postings/234505
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States

What North Carolina State University employees say

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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