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Technical Services Assistant Jobs in Wisconsin (NOW HIRING)

M2S Group

Technical Services Specialist

Appleton, WI · On-site

$25.25 - $34.25/hr

Position Summary The Technical Services Representative serves as a key liaison between customers ... Maintain laboratory records, databases, and reporting systems. * Assist with calibration ...

Appvion, LLC

Technical Services Specialist

Appleton, WI

$25.25 - $34.25/hr

Position Summary The Technical Services Representative serves as a key liaison between customers ... Maintain laboratory records, databases, and reporting systems. * Assist with calibration ...

Amcor

Technical Service Representative

Oshkosh, WI

$135K/yr

Title: Technical Service Representative III Duties: Provide efficient and timely technical ... Participate in field trials of new packaging materials. Assist in the installation and start-up of ...

Madisoncollege

$20/hr

Dining - Kitchen Madison College is seeking a part-time Food Services Assistant to join our Dining ... Madison Area Technical College does not discriminate on the basis of race, color, national origin ...

Madison College

Food Services Assistant

Madison, WI · On-site

$20/hr

Dining - Kitchen Madison College is seeking a part-time Food Services Assistant to join our Dining ... Madison Area Technical College does not discriminate on the basis of race, color, national origin ...

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All JobsTechnical Services JobsTechnical Services Assistant JobsTechnical Services Assistant Jobs in Wisconsin

Technical Services Assistant information

See Wisconsin salary details

$14.1K

$46.4K

$66.6K

How much do technical services assistant jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical services assistant in Wisconsin is $46,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $54,000.00 per year, depending on experience, location, and employer.

What is a technical services assistant?

Technical Services Assistants are support professionals who help manage and maintain the technical operations within organizations, commonly in libraries, IT departments, or maintenance teams. Their responsibilities often include assisting with cataloging, organizing materials, handling equipment, troubleshooting technical issues, and supporting staff with various administrative or technical tasks. They play a key role in ensuring that technical services run smoothly and efficiently, often working behind the scenes to support the core functions of their department.

What are the key skills and qualifications needed to thrive as a technical services assistant?

To thrive as a Technical Services Assistant, you need a background in library science, organizational skills, and attention to detail, often supported by an associate’s degree or relevant coursework. Familiarity with integrated library systems (ILS), cataloging software, and database management is typically required. Strong communication, problem-solving abilities, and adaptability help you collaborate effectively and handle diverse tasks. These skills are essential for ensuring accurate resource management, efficient library operations, and excellent support for staff and patrons.

What are some of the most common challenges faced by technical services assistants, and how can they be effectively managed?

Technical Services Assistants often encounter challenges such as managing multiple requests with tight deadlines and adapting to rapidly changing technologies. Balancing administrative tasks with hands-on technical support requires strong organizational and communication skills. Proactively prioritizing workloads, staying updated on new software or equipment, and collaborating closely with team members can help manage these challenges efficiently. Building a good rapport with both technical staff and end-users also facilitates smoother resolutions and workflow.

What is the difference between Technical Services Assistant vs Laboratory Technician?

AspectTechnical Services AssistantLaboratory Technician
Required CredentialsAssociate degree or relevant certificationsAssociate degree or diploma in laboratory sciences
Work EnvironmentOffice, technical support settings, client interactionsLaboratory, research, or clinical settings
Employer & Industry UsageUsed across various industries including manufacturing, IT, and healthcarePrimarily in healthcare, research, and scientific labs
Common Search & Comparison IntentYesYes

The Technical Services Assistant and Laboratory Technician roles share similarities in required certifications and work environments, but differ mainly in their focus areas. The Technical Services Assistant often provides technical support and customer service, while the Laboratory Technician conducts scientific tests and experiments. Both roles are essential in their respective industries, with overlapping skills but distinct responsibilities.

What are the most commonly searched types of Technical Services jobs in Wisconsin?

The most popular types of Technical Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Technical Services Assistant jobs?

Cities in Wisconsin with the most Technical Services Assistant job openings:

Technical Services Assistant jobs near you
Infographic showing various Technical Services Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,421 per year, or $22.3 per hour.

Technical Services Specialist

M2S Group

Appleton, WI • On-site

$25.25 - $34.25/hr

Full-time

Re-posted 3 days ago

Job description

Position Summary
The Technical Services Representative serves as a key liaison between customers, sales, operations, quality, and laboratory functions. This role is responsible for managing customer claims and complaints, coordinating technical investigations, maintaining product and quality data, facilitating laboratory testing and reporting, and distributing technical information to internal and external stakeholders. The Technical Services Representative works to ensure timely resolution of customer issues, support continuous improvement initiatives, and maintain a high level of customer satisfaction through professional technical support and effective communication.
Responsibilities
Claims Management and Processing
  • Receive, document, and process customer claims, complaints, and technical inquiries.
  • Coordinate investigations with Quality, Production, Operations, and Laboratory personnel.
  • Track claims through resolution while maintaining accurate records in designated systems.
  • Prepare claim summaries, root cause findings, and corrective action reports.
  • Communicate claim status and resolution details to customers and internal stakeholders.
  • Monitor claim trends and identify recurring issues requiring corrective action.
  • Support continuous improvement efforts through analysis of complaint and claim data.

Claims Facilitation and Customer Support
  • Serve as the primary point of contact for customers regarding technical concerns and product performance issues.
  • Collaborate with sales and customer service teams to address customer needs and expectations.
  • Coordinate cross-functional teams to ensure timely investigation and resolution of customer concerns.

Laboratory Management and Coordination
  • Ensure testing requests are properly documented, scheduled, and completed.
  • Maintain laboratory records, databases, and reporting systems.
  • Assist with calibration, maintenance, and inventory management of laboratory equipment and supplies.
  • Support compliance with quality management systems, testing standards, and safety requirements.

Data and Certificate Management
  • Review incoming raw material and supplier Certificates of Analysis (COAs) for completeness, accuracy, and compliance with established specifications.
  • Generate, review, and distribute finished product Certificates of Analysis to customers in a timely and accurate manner.
  • Verify that incoming material and finished product test results meet customer, regulatory, and internal specifications.
  • Support customer requests for historical quality data, product certifications, and compliance documentation.

Quality Systems Support
  • Support corrective and preventive action (CAPA) processes.
  • Participate in root cause investigations and continuous improvement initiatives.
  • Assist with internal audits, customer audits, and regulatory compliance activities.
  • Monitor key performance indicators (KPIs) related to claims, laboratory performance, and customer satisfaction.
  • Contribute to the development and revision of procedures, work instructions, and technical documentation.

Qualifications
  • Associate's degree in Quality, Chemistry, Engineering, Technical Sciences, Business, or a related field; Bachelor's degree preferred.
  • Minimum of 2-5 years of experience in technical services, quality assurance, laboratory operations, customer support, or a related role.
  • Strong understanding of quality systems, root cause analysis, and corrective action processes.
  • Experience managing customer complaints, claims, or technical investigations.
  • Experience in manufacturing, packaging, paper, converting, chemical, or industrial environments is preferred.
  • Familiarity with laboratory testing methodologies and quality assurance practices is preferred.
  • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
  • Excellent written and verbal communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

M2SP
*LI-MD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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