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Technical Service Manager Jobs in Whitby, ON (NOW HIRING)

Insulectro

Technical Account Manager

Scarborough, ON · On-site

CA$70K - CA$100K/yr

Provide technical support to customers through knowledge of product, samples, and data sheets ... Service assigned region and increase sales by value selling, cross-selling, up-selling, add-on ...

Appian Corporation

Technical Delivery Manager

Toronto, ON · On-site

CA$125K - CA$250K/yr

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives ... Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred) * Experience with ...

OceanMD

Technical Product Manager, Platform

Toronto, ON · On-site

As our new Technical Product Manager, Platform, you will own the shared services and platform features that enable our Patient Engagement and Provider Network solutions, working at the intersection ...

Magnus HRS

Dispatch & Technical Support Manager

Vaughan, ON · On-site

CA$100K - CA$115K/yr

Isolate each source of delay, quantify its impact on service-level attainment, and present the ... management of dispatchers and technical support reps -- goals, reviews, coaching, & corrective ...

Interac Corp.

Technical Writer

Toronto, ON

Because compliance is within our mandate, the Technical Writer will also be heavily involved in ... Familiarity with standard IT Service Management (ITSM) operational practices and processes like ...

Vale

Senior Manager, Technical Architecture

Toronto, ON · Hybrid

... managed service providers Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field College Diploma considered with equivalent experience Skills: Deep technical ...

Venus AI

Field Service Technician

Toronto, ON · On-site

Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. * Review ...

Venus

Field Service Technician

Toronto, ON · On-site

Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. * Review ...

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Technical Service Manager information

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Whitby, ON are hiring for Technical Service Manager jobs?

Cities near Whitby, ON with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Technical Account Manager

Insulectro

Scarborough, ON • On-site

CA$70K - CA$100K/yr

Full-time

Medical, Life, PTO

Re-posted 28 days ago

Job description

Insulectro, the largest national distributor of Printed Circuit Board materials in the US is seeking a Sales Manager to be based out of our Toronto location to focus on maintaining the existing customer base and developing new business within the assigned territory in the Printed Circuit Board industry. We are looking for the perfect fit of education, experience and attitude that matches our company culture and enhances our service level to our customers.

What You'll Do:

  • Generate new and repeat sales by providing product and technical information in a timely manner and by maintaining customer relationships
  • Provide technical support to customers through knowledge of product, samples, and data sheets
  • Partner with representatives and manufacturing to further penetrate customer base
  • Work with Inside sales (DSM) teams to continue to develop gross profit issues
  • Service assigned region and increase sales by value selling, cross-selling, up-selling, add-on sales & offering promotional sale item techniques
  • Visit customer sites and provide excellent customer service and satisfaction while increase sales output
  • Partner with internal departments such as product management, supply chain, purchasing, etc., to ensure timely delivery of product and ensure product is on hand
  • Create product and material forecasts and interface with customers on needs
  • Educate customers about terminology, system tools and features, and benefits of products to improve product-related sales and customer satisfaction
  • Review quotes, orders, and returns; provide accurate information regarding availability of in-stock items
  • Plan and prioritize sales calls, sales visits, pricing decisions, etc. to maximize usage of time management, utilize salesforce.com in establishing opportunities in the full sales cycle from Discovery to Won and buying
  • Ability to change gears instantly and adapt to different environments; good communication skills with individuals of all levels; able to take rejection and be highly competitive

Our Wish List:

  • Self-motivated business professional who is driven to succeed
  • Minimum 3 years outside sales experience in the printed circuit board industry
  • Four-year degree a plus
  • Proven sales/business development record
  • Excellent communication and interpersonal skills
  • OEM and Electronic Assembly Experience a plus
  • Ability to travel internationally is required
Compensation and benefits:
  • Competitive pay from $70,000 - $100,000 CAD annually based on experience
  • Supplemental health insurance
  • Life insurance, Long Term Disability and Employee Assistant Program
  • Paid Time Off (PTO) and holiday pay
Employment Type: Full-Time - Exempt
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About INSULECTRO

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

51 - 200 Employees

Headquarters location

Lake Forest, CA, US

Year founded

1964

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