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Technical Service Manager Jobs in Whitby, ON (NOW HIRING)

Premier Equipment

Service Manager

Stouffville, ON

As Service Manager, you'll lead a high-performing team of technicians and service advisors ... Red Seal technician background or strong technical foundation. * Experience improving shop ...

Premier Equipment

Service Manager

Stouffville, ON

CA$95K - CA$115K/yr

As Service Manager, you'll lead a high-performing team of technicians and service advisors ... Red Seal technician background or strong technical foundation. * Experience improving shop ...

AFM Industries

Technical Product Manager

Oshawa, ON · On-site

CA$80K - CA$90K/yr

Job Summary The Technical Product Manager will lead the sales, development, and marketing of ... Develop and implement sales strategies for Belt Inspection Services and other specialty products ...

Allied

Supervisor, Technical Services

Toronto, ON

... service levels are met, and tenant needs are addressed effectively. Reporting to the Manager, Technical Services, you will lead, coach, and develop a team of Building Operators and collaborate ...

AFM Industries

Technical Product Manager

Oshawa, ON

Job Summary The Technical Product Manager will lead the sales, development, and marketing of ... Develop and implement sales strategies for Belt Inspection Services and other specialty products ...

Xylem

Regional Services Manager - Canada

Aurora, ON · On-site

... in technical service delivery and team capability. What You'll Do: Team Leadership & Regional Management * Lead, mentor, and develop a regional team of Project Managers and Application Engineers ...

Xylem

Regional Services Manager - Canada

Toronto, ON · On-site

... in technical service delivery and team capability. What You'll Do: Team Leadership & Regional Management * Lead, mentor, and develop a regional team of Project Managers and Application Engineers ...

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Technical Service Manager information

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Whitby, ON are hiring for Technical Service Manager jobs?

Cities near Whitby, ON with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Technical Service Engineer

Alliance Executive Search Group

Toronto, ON

Full-time

Re-posted 28 days ago

Job description

Job Title: Technical Service Engineer Division: Services Manager: Director of Implementations Location: Overview: The Technical Service Engineer is the primary contact for the dispatch interaction with the customer. The primary job responsibility is to perform NICE hardware and software break/fix at customer sites. Ownership of the dispatch will include reviewing the issue to understand the cause(s).

Update status of an issue in a timely manner to the management team and NICE. The Technical Service Engineer will provide an estimated date and time the issue with the customer will be addressed and communicate this information to the functions. Duties & Responsibilities: Collaborate with case (SR) owner and other resources to gain a better understanding of the issues.

Accept cases in line with escalation policies and respond to Customer ASAP , escalating to management as necessary Effectively manage time to respond to service calls in a timely fashion. Replace hardware components on commercial servers and NICE servers Troubleshoot and resolve issues that cannot be solved remotely DE must manage the customer relationship and expectations by communicating effectively, and troubleshoot and resolve technical issues. Document activities and time on a daily basis.

Participate in internal and external training classes Knowledge and Skills Excellent verbal and written communication skills Exceptional customer service orientation and abilities especially in high pressure situations Excellent follow up and reporting ability Willingness to learn new technology and the corresponding upgrades and changes Excellent analytical and problem solving skills Ability to work independently Strong sense of self responsibility and accountability Education and Experience AS/BS degree in Computer Science or related field A+ Certification H.P Certification - Advantage Microsoft Certified Professional (MCP) - Advantage Must have a minimum of 3 years experience of field service support and providing high-level customer service. Experience working directly with clients as a vendor or consultant. Hands-on experience configuring and servicing commercial servers including HP/DELL/IBM such as troubleshooting and replacing hard drives, CPU, memory, controller cars, SCSI/SAS devices and cables

Must have very strong PC knowledge (2000/XP/Vista/2007) and Microsoft Network knowledge. Must have very strong knowledge of MS OS (Windows 2003, 2008) Working knowledge of Networking (TCP/IP, hubs, routers, switches, Firewalls).

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