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Technical Service Manager Jobs in Toronto, ON (NOW HIRING)

TruGreen

Region Technical Mgr

Mississauga, ON · On-site

Provide service product and pricingexpertiseto commercial staff andassistin key account reviews ... Minimum of 3-5 years of agronomic technical experience supporting branch-based service operations ...

New

TruGreen

Region Technical Mgr

Mississauga, ON · On-site

Provide service product and pricingexpertiseto commercial staff andassistin key account reviews ... Minimum of 3-5 years of agronomic technical experience supporting branch-based service operations ...

New

Allied

Supervisor, Technical Services

Toronto, ON · On-site

... service levels are met, and tenant needs are addressed effectively. Reporting to the Manager, Technical Services, you will lead, coach, and develop a team of Building Operators and collaborate ...

AFM Industries

Technical Product Manager

Oshawa, ON · On-site

CA$80K - CA$90K/yr

Job Summary The Technical Product Manager will lead the sales, development, and marketing of ... Develop and implement sales strategies for Belt Inspection Services and other specialty products ...

AFM Industries

Technical Product Manager

Oshawa, ON

Job Summary The Technical Product Manager will lead the sales, development, and marketing of ... Develop and implement sales strategies for Belt Inspection Services and other specialty products ...

Great Lakes Group

Be Seen First

Services Coordinator

Burlington, ON · On-site

$30 - $38/hr

Schedule and coordinate field service technicians , controls engineers , robot programmers , project managers, and subcontractors according to technical skill set, availability, location, and ...

Great Lakes Group

Services Coordinator

Hamilton, ON · On-site

$30 - $38/hr

Schedule and coordinate field service technicians , controls engineers , robot programmers , project managers, and subcontractors according to technical skill set, availability, location, and ...

Amrize

Technical Manager, Aggregates

Mississauga, ON · On-site

Proven experience managing and coordinating Quality Control or Technical Services activities on ... large and high profile projects/environment. * Travel Requirements : 30% travel. Additional ...

Federal Signal

Service Manager- Heavy Equipment

Concord, ON · On-site

CA$118K - CA$125K/yr

Service Manager - Heavy Equipment Vaughan, ON About the Role: We are seeking a hands-on, organized ... Technical college certificate or degree (preferred) * Valid driver's license and satisfactory ...

Xylem

Regional Services Manager - Canada

Aurora, ON

... in technical service delivery and team capability. What You'll Do: Team Leadership & Regional Management * Lead, mentor, and develop a regional team of Project Managers and Application Engineers ...

Xylem

Regional Services Manager - Canada

Toronto, ON · On-site

... in technical service delivery and team capability. What You'll Do: Team Leadership & Regional Management * Lead, mentor, and develop a regional team of Project Managers and Application Engineers ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Toronto, ON

Technical Service Manager information

See Toronto, ON salary details

$38.2K

$76.2K

$116.9K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Toronto, ON is $76,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,123.00 and $90,185.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Toronto, ON?

The most popular types of Technical Service jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Technical Service Manager jobs?

Cities near Toronto, ON with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Region Technical Mgr

TruGreen

Mississauga, ON • On-site

Full-time

Posted 3 days ago

New

Job description

2385 Matheson Blvd East, Mississauga, Ontario L4W 5B3Job Description

Responsibilities

Drives consistent execution of technical standards in the field through regular branch visits,in-field service rides, and hands-on coaching to Canadian operations,salesand Care teams on agronomic and horticultural elements of service delivery.

Assist Branch Management in diagnostic problem solving concerning strategic operations, training needs, customer program development, and fleet/equipmentutilization. Conducts in-branch observations and ride-alongsto assess technician performance and application quality.Delivers real-time coaching to BranchManagementand technicians to improve execution.

Participates in on-property program assessment for compliance and service delivery performance to provide guidance and direction needed to improve branch performance.

Aligns corporate strategies toestablishregional chemical programs and financial goals with branch service programs/standards.

Verifies branch compliance with environmental, safety, and chemical use policies for reporting, planning and financial budgeting, and regulatory compliance.Identifiesskill gaps and delivers targeted retraining at underperforming branches. Develops simple, field-ready training tools for frontline leaders

Assistsin the development of customer communication requirements to meet the needs and ensure local, provincial, and federal regulatory compliance.

Conducts annual supplier evaluations and strategic sourcing reviews todeterminevendor and product selection for service delivery programs.

Oversight of branch serviceproductand equipmentpurchasing.

Monitors and assesses chemical expenditures to guide Branch Management on chemical budgeting and usage.

Provide service product and pricingexpertiseto commercial staff andassistin key account reviews, including tender bids.

Provides leadership and representationrelativeto industry tradeassociation,governmentand public relations.

Partners with academia and vendors to seek innovative solutions to current and future needs.

Provide branch support thatfacilitatesboth English and French communication needs.

Competencies

  • Customer Focus- Building strong customer relationships and delivering customer-centric solutions.

  • Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Accountability- holding self and others accountable to meet commitments.

  • Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Drives Results- Consistently achieving results, even under tough circumstances.

  • Field Coaching & Influence- Builds capability and drives behavior change in Branch Managers and technicians

  • Regulatory & Compliance Leadership- Ensures adherence to provincial and federal standards across all operations

  • Business & Operational Acumen- Makes decisions that balance service quality, compliance, and cost efficiency

Education and Experience Requirements

  • Post-secondary diploma in Agronomy, Horticulture, Soil Science, or a related fieldrequired;Bachelor'sdegree preferred. An equivalent combination of education and relevant agronomic experience will also be considered.

  • Minimum of 3-5 years of agronomic technical experience supporting branch-based service operations, including developing product-usespecificationsand applying agronomicexpertiseto support marketing, sales, and customer service functions.

  • Demonstrated ability to transfer technical and product knowledge through training, coaching, and field support to operational and sales teams

  • Have, or ability to obtain, all service specific pesticide licenses and related accreditations from the province of residence.

  • Valid, permanent driver's license fromprovinceof residence. Current liability auto insurancerequired.

  • French language capability preferred.

Knowledge, Skills, and Abilities

Deep working knowledge of agronomy, horticulture, and soil science, applied in real-world service delivery environments.

  • Strong understanding of Canadian federal and provincial regulations governing pesticide, fertilizer, and chemical use, including licensing, application restrictions, and compliance requirements.

  • Ability to interpret regulatory requirements and translate them into clear, executable expectations for branch teams.

  • Proven ability to teach and transfer technical knowledge to frontline employees with varying levels of experience.

  • Skilled at breaking down complex technical information into simple, practical guidance for technicians and BranchManagement.

  • Experience developing and delivering hands-on training, onboarding support, and skill reinforcement in a field setting.

  • Training anddevelopmentknowledge and skills to develop, design, and deliver technical knowledge andexpertiseto audiences of varying skill levels.

  • Strong knowledge of safe handling, storage, and application of chemicals and equipment.

  • Ability toidentifyrisks and drive corrective actions to prevent incidents and ensure compliance

  • Experience supporting or leading incident reviews and follow-up action plans.

Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability towritereports, business correspondence, and procedure manuals.

Strong verbal and written communication skills with ability to present to field teams, leadership groups, and customers.Ability to adapt communication style to different audiences, from technicians to senior leaders.

Ability to calculate figures and amounts such as chemical concentrations, environmental risk assessments, percentages, area, and volume.

Research and problem-solving skills to define problems, collect data,establishfacts, and draw valid conclusions.

Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook).Experience using data and reporting tools (e.g., Power BI) toidentifytrends and guide decisions. Comfortable working with digital tools to support training, communication, and reporting.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit,standand walk

  • Use hands and arms to handle, feel or reach

  • Speak and hear

  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25kg

  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Noise level - Low to moderate

  • Adverse Conditions - Minimal

Employment Type: FULL_TIME

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