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Technical Service Manager Jobs in Boca Raton, FL

STS Technical Services

Sr. A&P Mechanics

Pompano Beach, FL · On-site

$27 - $35.50/hr

Collaborate closely with Quality Assurance and Service Management to resolve technical issues and improve operational efficiency * Promote and maintain safe work practices while supporting continuous ...

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Technical Service Manager information

See Boca Raton, FL salary details

$59.3K

$111.5K

How much do technical service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical service manager in Boca Raton, FL is $107,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Boca Raton, FL are hiring for Technical Service Manager jobs?

Cities near Boca Raton, FL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,431 per year, or $51.6 per hour.

Field Service Manager- Power Equipment

Multiquip

Fort Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Multiquip rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

154th of 494 rated machine equipment manufacturers

Job description

Field Service Manager - Power Division
Full-Time • Exempt • In the Field • Monday-Friday
Location: Florida
Multiquip is seeking a skilled and customer-focused Field Service Manager to lead technical support, equipment repairs, and service operations across an assigned territory. This high-impact role is responsible for delivering industry-leading service, diagnosing and repairing complex equipment, supporting Authorized Service Centers, and cultivating strong customer relationships.
You'll work hands-on with mechanical, electrical, hydraulic, and diesel systems-including advanced generator and Tier 4 engine technology. You'll also support training, warranty inspections, parts sales initiatives, and service revenue growth. If you're a technically driven problem solver with strong communication skills and a passion for supporting customers, this is an exciting opportunity to join a respected leader in power generation.
What You'll Do
Field Service Operations
  • Oversee all daily field service activities within your assigned territory.
  • Provide expert troubleshooting and hands-on repair support for diesel, electrical, hydraulic, and generator systems.
  • Perform warranty and non-warranty repairs, prepare estimates, and coordinate required parts.
  • Ensure service work is completed efficiently and to Multiquip's quality standards.
  • Conduct warranty inspections and authorize repairs when appropriate.
  • Act as the primary liaison between customers, dealers, and Multiquip on technical issues.
  • Maintain accurate documentation of service work, customer interactions, and technical findings in CRM tools.
  • Build and support strong relationships with Authorized Service Centers.
  • Submit detailed technical feedback, field reports, and recommendations to internal teams.
  • Assist with creating service bulletins, manuals, and training materials as requested.
  • Perform additional duties as assigned.
Training & Customer Support
  • Deliver technical training to customers, dealers, and internal teams.
  • Provide guidance on equipment operation, diagnostics, and preventive maintenance.
  • Support product knowledge and skill development across the territory.
  • Reinforce Multiquip's commitment to safety, quality, and service excellence.
Sales & Service Growth
  • Promote Multiquip service and parts programs to support departmental revenue goals.
  • Identify opportunities for direct parts sales and recommend MQ filter kits.
  • Support MQ service centers with referrals for preventive maintenance and repair programs.
  • Encourage adoption of MQ service solutions to help drive customer satisfaction and retention.
Compliance, Reporting & Documentation
  • Ensure all service work follows Multiquip procedures and industry standards.
  • Document all repairs, diagnostics, and inspections thoroughly and accurately.
  • Maintain clear records to support warranty review, claims, and service reporting.
  • Provide technical insights that support product improvement initiatives.
Collaboration & Travel
  • Work collaboratively with internal service, engineering, and sales teams.
  • Maintain strong, professional communication with customers and partners.
  • Travel throughout the assigned territory; travel may exceed 80%.
What You Bring
Experience & Education
  • Associate degree or 5+ years of hands-on experience in the power generation industry.
  • Minimum 5 years as a Power Generation Technician or equivalent.
  • Strong background in electrical systems, diesel engines, hydraulic systems, and generator technology.
  • Experience reading and interpreting schematics, manuals, and technical documentation.
  • Proven ability to troubleshoot complex mechanical and electrical issues.
  • Strong communication and customer-service orientation.
  • Excellent organizational and problem-solving abilities.
  • Proficiency with Microsoft Word, Excel, Outlook, Teams, PowerPoint, Adobe Acrobat, and web-based service applications.
Certificates & Licenses
  • Valid driver's license and passport required.
  • Completion of technical training programs, certifications, or technical school strongly preferred.
  • Electrical safety certifications are a strong plus.
Technical Skills
  • Advanced troubleshooting of power generation equipment, diesel engines, AVRs, controllers, and PLC-based systems.
  • Ability to perform detailed diagnostics using specialized software and tools.
  • Strong understanding of preventive maintenance, equipment inspections, and field repair processes.
  • Skilled in documenting service work, preparing estimates, and maintaining accurate technical records.
Physical Requirements
  • Ability to work in field environments, including customer sites, service centers, and outdoor locations.
  • Ability to stand, walk, climb, or sit for extended periods during inspections and repairs.
  • Ability to lift 50 lbs and perform physical tasks such as kneeling, reaching, or handling tools.
  • Ability to safely operate repair tools, diagnostic equipment, and machinery.
  • Must maintain clear communication, situational awareness, and safe work practices at all times.
  • Reasonable accommodations may be made as needed.

Compensation & Benefits:
  • $90,000 - $110,000/yr
  • 11 paid Holidays
  • Generous Paid Time Off - Accrues up to 4 weeks per year
  • Paid Volunteer Time Off
  • Paid Parental Leave
  • Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including: Medical, Dental, Vision, Life & AD&D Insurance, Flex Spending Account (FSA), Accidental Insurance, Hospital Indemnity Insurance, & Critical Illness Insurance
  • 401(k) Retirement Plan
  • Tuition Reimbursement up to $5,250 a year
  • Employee Referral Program
  • Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
Data Privacy and Collection Notice (multiquip.com) https://www.multiquip.com/multiquip/data-privacy-and-collection-notice.htm

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