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Technical Service Manager Jobs in Boca Raton, FL

Carrier

Ductless and VRF Technical Service Manager

FL · On-site +1

The Ductless/Variable Refrigerant Flow (VRF) South Central & Southeastern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF ...

AT&I Systems

Service Manager

Fort Lauderdale, FL · On-site

You will provide technical leadership for IP-based security cameras, access controls, and alarm systems that vary in make, model, and complexity. As the Service Manager, you are part of a dynamic ...

Birchstone

Service Manager

Pompano Beach, FL · On-site

... service technicians, technical assistance, and oversight of special projects including capital ... Manage and oversee physical operations and maintenance work at assigned Birchstone community to ...

Bridgestone

Service Manager

Fort Lauderdale, FL · On-site

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Trane Technologies plc

Area Service Manager

Miramar, FL · On-site

Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and ...

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Technical Service Manager information

See Boca Raton, FL salary details

$59.3K

$111.5K

How much do technical service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical service manager in Boca Raton, FL is $107,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Boca Raton, FL are hiring for Technical Service Manager jobs?

Cities near Boca Raton, FL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,431 per year, or $51.6 per hour.

Ductless and VRF Technical Service Manager

Carrier

FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Carrier rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

324th of 494 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
The Ductless/Variable Refrigerant Flow (VRF) South Central & Southeastern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required.
General Responsibilities
  • Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
  • Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
  • Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls
  • Develop training materials to present at technical meetings and distributor/dealer events.
  • Provide onsite Jobsite assistance for installation, troubleshooting, and start up. Work closely with factories and product managers to refine and enhance the product offering to best support contractors' needs and simplify technical service processes
  • Use system software to start-up and troubleshoot projects
  • Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
  • Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
  • Track and report monthly expenses
  • The incumbent in this role will be responsible for complying with Carrier's Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements. Carrier is an Equal Opportunity Employer.

Level of Responsibility
  • Responsible for several components of the project or a complex component of a larger project
  • Contributes to their team or department by applying their knowledge of one or more functional areas
  • Fully developed professional able to work without direct guidance or daily direction from others
  • Has in-depth technical knowledge and communications skills required of the discipline and role

Required Qualifications
  • Bachelor's degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience.
  • Valid driver's license and clean driving record.
  • Able and willing to travel up to 75% of the year.
  • Willing and able to travel frequently and sometimes on short notice in support of customer needs.
  • Must have a quiet remote space with high-speed internet to work from when not traveling.

Preferred Qualifications
  • VRF Controls integration experience.
  • Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
  • VRF and Ductless equipment service experience.
  • Experience troubleshooting all aspects of commercial applied HVAC systems.
  • Experience in quality improvement position working with warranty data/systems.
  • Experience in working in a position requiring technical presentations.
  • Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
  • Proven examples of demonstrating strong written and verbal communication skills.
  • Qualified candidates will need to be a highly motivated self-starter, and willing to work in a fast paced and challenging environment.
  • Preferred location can be any of the following states: OK, TX, AR, LA, MS, AL, TN, GA, NC, SC, FL
  • Ideal candidates will reside in the Southeast / South Central US, with accessibility to an airport hub.
  • Relocation will not be required.

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 28 July 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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