ZipRecruiter

Log In

1

Technical Service Manager Jobs in Berwyn, IL (NOW HIRING)

Titan Security Group

Service Manager

Chicago, IL

$130K - $160K/yr

Titan is seeking a highly technical, hands-on Service Manager to lead and elevate its electronic security service operations in Chicago. This role represents a strategic upgrade from a traditional ...

Titan Security Group

Service Manager

Chicago, IL · On-site

Titan is seeking a highly technical, hands-on Service Manager to lead and elevate its electronic security service operations in Chicago. This role represents a strategic upgrade from a traditional ...

Koenig & Bauer US, Inc

Service Manager

Chicago, IL · Remote

$100K - $125K/yr

By optimizing processes and leading a skilled technical team, the Service Manager ensures Koenig & Bauer remains "the easiest company to do business with" while meeting annual revenue and margin ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Wickstrom Ford

Service Manager

Barrington, IL

We are looking for an experienced friendly Service Manager to help our current managers lead the ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Wickstrom Ford

Service Manager

Barrington, IL

We are looking for an experienced friendly Service Manager to help our current managers lead the ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

We are looking for an experienced friendly Service Manager to help our current managers lead the ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Xylem

Service Manager

Bolingbrook, IL · On-site

The Service Manager will be responsible for providing tactical and strategic level management and ... all technical and operational requirements and actively leverages region wide resources and ...

Xylem

Service Manager

Bolingbrook, IL

The Service Manager will be responsible for providing tactical and strategic level management and ... technical and operational requirements and actively leverages region wideresources and partners ...

previous pagenext page

Showing results 21-40

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Berwyn, IL

Technical Service Manager information

See Berwyn, IL salary details

$63.4K

$119.1K

How much do technical service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical service manager in Berwyn, IL is $114,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,600.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Berwyn, IL are hiring for Technical Service Manager jobs?

Cities near Berwyn, IL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Berwyn, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $114,794 per year, or $55.2 per hour.

Technical Services Manager

Main Event Entertainment

Warrenville, IL • On-site

$116K - $116K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Main Event rating

5.4

Company rating: 5.4 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

47th of 52 rated entertainment

Job description

Job Description:
THE TECHNICAL SERVICES MANAGER/FACILITY MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.
What we are looking for!
  • You love working in a fast-paced, multi-faceted hospitality scene
  • You can communicate with the team members and guests in a way that inspires FUN!
  • You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level
  • You have never met a goal you can't beat
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:
  • 21+ years of age
  • 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus!
  • Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and possess the strength required to repair, clean, and maintain the facility machines and equipment
  • Ability to lead a team to create a memorable guest experience
  • True leadership capabilities
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions
  • Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
  • Typical work week: Monday through Friday, 8 am to 6 pm, weekends and evenings as needed, and on call for emergencies during business hours

What will you be doing daily?
  • Developing and leading a team of 3-6 hourly team members to exceed guest's expectations
  • Maintaining, troubleshooting, and repairing all facility equipment
  • Performing all scheduled and maintenance duties and responding to trouble calls
  • Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians

PERKS!
  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
    • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer
Salary Range:
64543
75933
We are an equal opportunity employer and participate in E-Verify in states where required.

What Main Event employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply