ZipRecruiter

Log In

1

Technical Service Manager Jobs in Athens, GA (NOW HIRING)

Metabo

Customer Service Manager

Braselton, GA · On-site

... technical and mechanical procedures Proficiency in reporting including KPI planning and tracking ... inbound customer service center (phone, email, chat, social media) Proficient in MS Office ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

... technical and mechanical procedures Proficiency in reporting including KPI planning and tracking ... inbound customer service center (phone, email, chat, social media) Proficient in MS Office ...

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers ...

Promachbuilt

Customer Care Manager

Statham, GA

Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers ...

Culligan International Company

Be Seen First

Service Technician

Carlton, GA · On-site

$18 - $21/hr

The Field Service Technician reports to the Field Service Manager and will operate a company ... Technician will have strong technical and mechanical aptitude * Technician will have familiarity ...

Bulldog Kia

Bulldog Kia Service Technician

Athens, GA · On-site

Service Manager SUMMARY Functions as a skilled-level technician who is able to perform diagnoses ... Keeps abreast of manufacturer technical bulletins. * Supervises work of any apprentice technicians ...

Takeuchi

Technical Training Supervisor

Pendergrass, GA · On-site

The Technical Training Supervisor will play a key role in creation of the culture, capability, and ... Expertise in the service training industry * Knowledge of web-based training. * Time management and ...

Akins Ford

Diesel Technician

Winder, GA · On-site

... technical training as assigned by management * Maintain your designated workspace in an organized and clean manner * Ensure guest vehicles are returned as clean as they were prior to being serviced

Akins Ford

Diesel Technician

Winder, GA · On-site

... technical training as assigned by management * Maintain your designated workspace in an organized and clean manner * Ensure guest vehicles are returned as clean as they were prior to being serviced

next page

Showing results 1-20

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Athens, GA

Technical Service Manager information

See Athens, GA salary details

$60.3K

$113.5K

How much do technical service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical service manager in Athens, GA is $109,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities near Athens, GA are hiring for Technical Service Manager jobs? Cities near Athens, GA with the most Technical Service Manager job openings:
Technical Service Manager jobs near you

Customer Service Manager

Metabo

Braselton, GA • On-site

Full-time

Posted 28 days ago

Job description

KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.

Job description:

SUMMARY:

The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.

Apply