ZipRecruiter

Log In

1

Technical Service Manager Jobs in Quebec (NOW HIRING)

Novolex

Technician, Equipment Service

Quebec, QC

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

Novolex

Technician, Equipment Service

Quebec, QC · On-site

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

Novolex

Technician, Equipment Service

Quebec, QC · On-site

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

STERIS Canada Sales ULC (Canada Sales)

QC · On-site

... technical manuals, etc). * Troubleshoot, repair, modify, overhaul, or refurbish standard and ... Maintain a working relationship with the District Service Manager to advise of activity/changes ...

Canon Careers

CA$65K - CA$80K/yr

In this role, you will work closely with the Field Service Manager to provide technical support and guidance to a team of service technicians, with the goal of ensuring a positive resolution to all ...

previous page

Showing results 41-60

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Quebec

Technical Service Manager information

See Quebec salary details

$40K

$79.8K

$122.5K

How much do technical service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical service manager in Quebec is $79,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Quebec?

The most popular types of Technical Service jobs in Quebec are:

What cities in Quebec are hiring for Technical Service Manager jobs?

Cities in Quebec with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,827 per year, or $38.4 per hour.

Technical Project Manager - Software

Brossard, QC • On-site

Acuity Brands, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about Acuity Brands, Inc.external

Full-time

Re-posted 4 days ago

Key responsibilities

  • Manage software workstreams supporting New Product Introduction projects and independently manage software releases from initiation through launch.

  • Coordinate with technical teams to define, track, and align software deliverables, dependencies, milestones, and integration with overall project timelines.

  • Oversee pure software projects and releases, including planning, scope, schedule, dependency tracking, risk management, and stakeholder communication.

Acuity Brands rating

5.4

Company rating: 5.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.  

Job Summary

The Software Project Manager will be responsible for managing software workstreams that support New Product Introduction projects, as well as independently managing pure software releases from initiation through launch. From a project management POV, this role will act as the single point of contact for NPI software deliverables and integration checkpoints, dependencies, estimates, status, risks, and execution plans for software only releases working with the Senior RTE for the Software.

The Software Project Manager will work closely with technical teams to develop software estimates, identify dependencies, align deliverables to NPI milestones, and provide inputs to NPI Project Managers for the creation and maintenance of integrated end-to-end project timelines. In addition, this role will lead standalone software projects and releases end to end, ensuring scope, schedule, quality, risks, and cross-functional communication are effectively managed.

Key Tasks & Responsibilities (Essential Functions)

NPI Software Workstream Management

  • Serve as the Software Project Manager and SPOC for software deliverables supporting NPI programs.
  • Partner with NPI Project Managers to align software scope, estimates, milestones, dependencies, and delivery plans into the overall end-to-end NPI timeline.
  • Work with software, firmware, systems, architecture, validation, cybersecurity, product, and other technical teams to define and track software deliverables.
  • Identify software dependencies across NPIs, common platforms, shared components, firmware, hardware, test environments, validation, and release readiness activities.
  • Ensure software workstream milestones are clearly integrated with NPI phases such as Define, Design & Develop, Validate, and Launch.
  • Provide software status, risks, blockers, mitigation plans, and delivery confidence to NPI Project Managers and leadership forums.
  • Drive visibility into cross-team dependencies and ensure timely escalation when decisions, resources, or technical inputs are needed.

 

Software Estimation and Timeline Planning

  • Facilitate estimation discussions with technical teams to support early project planning and end-to-end timeline development.
  • Translate technical team inputs into project-level estimates, assumptions, constraints, and confidence levels.
  • Partner with NPI Project Managers to align software estimates with hardware, firmware, validation, cybersecurity, manufacturing, and launch milestones.
  • Maintain clarity around estimate maturity, including high-level estimates during early planning and refined estimates as scope and technical details evolve.
  • Ensure assumptions, risks, and dependencies associated with software estimates are documented and communicated.

Pure Software Project Management

  • Independently manage pure software projects and releases from initiation through delivery and launch.
  • Own project planning, scope alignment, schedule management, dependency tracking, risk management, stakeholder communication, and release readiness for software-only initiatives.
  • Coordinate with product managers, engineering leads, architects, QA, cybersecurity, DevOps, support, documentation, and release management teams.
  • Drive execution through agile delivery cycles, ensuring alignment between epics, features, user stories, acceptance criteria, verification criteria, and release goals.
  • Track progress against committed scope and timeline, manage changes, and communicate impacts to stakeholders.
  • Ensure software releases meet defined readiness criteria, quality expectations, and business objectives.

Dependency, Risk, and Communication Management

  • Establish and maintain dependency tracking across software teams, NPI teams, platform teams, validation teams, and external stakeholders.
  • Lead regular software project reviews, dependency reviews, and status checkpoints.
  • Provide clear, concise, and actionable project status updates to technical teams, NPI Project Managers, product leadership, and cross-functional stakeholders.
  • Proactively identify risks related to scope, schedule, resources, technical complexity, integration, validation, cybersecurity, and release readiness.
  • Drive mitigation planning and escalate issues when decisions or trade-offs are required.
  • Ensure software deliverables, ownership, due dates, risks, and decisions are transparent and well-documented.
Skills and Minimum Experience Required
  • Minimum 6+ year's Experience managing software projects, software releases, or software workstreams within larger cross-functional programs.
  • Strong understanding of software development lifecycles, agile delivery practices, release planning, and dependency management.
  • Experience working with technical teams to gather estimates, understand delivery risks, and translate technical inputs into project plans.
  • Ability to manage cross-functional dependencies across software, firmware, hardware, validation, cybersecurity, product, and project management teams.
  • Bilingual: French and English (Must)
  • Strong communication skills with the ability to present clear status, risks, decisions, and trade-offs to both technical and non-technical stakeholders.
  • Experience managing project schedules, milestones, risks, action items, scope changes, and stakeholder expectations.
  • Ability to operate as a single point of contact for complex software deliverables across multiple projects or releases.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Preferred Skills and Experience
  • Experience supporting New Product Introduction programs involving software, firmware, hardware, or embedded systems.
  • Experience managing both NPI-related software workstreams and standalone software releases.
  • Familiarity with Agile, SAFe, Scrum, Kanban, or hybrid delivery models. Project Management certifications / SAFe/Agile preferred.
  • Experience using tools such as Azure DevOps, Jira, Confluence, Monday.com, MS Project, Smartsheet, or similar planning and collaboration tools.
  • Experience with integrated project timelines, release readiness, dependency registers, risk logs, and cross-functional governance forums.
  • Understanding of epics, features, user stories, acceptance criteria, verification criteria, definition of ready, and definition of done.
  • Experience working in environments with shared platforms, common components, multiple product lines, or overlapping release trains.
  • Educational background in Computer Science preferred.
  • Technical background in software (app/cloud) preferred
Other

Success Measures

  • Software deliverables are clearly planned, estimated, tracked, and integrated into NPI timelines.
  • Dependencies between software, NPI programs, platforms, validation, cybersecurity, and release teams are visible and actively managed.
  • NPI Project Managers receive timely and reliable software inputs for end-to-end timeline planning and status reporting.
  • Pure software projects are delivered with clear scope, timeline, ownership, risk management, and release readiness.
  • Stakeholders have consistent visibility into software progress, risks, blockers, and decisions.
  • Software teams experience improved alignment, fewer surprises, and clearer expectations across NPI and software release execution.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French. 

 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. 

What Acuity Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply