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Technical Service Manager Jobs in Quebec, QC (NOW HIRING)

JP Recruitment

Service Manager - 1861598

Quebec, QC · On-site

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec ... Adjust technical resources to meet daily throughput demands * Apply accountability standards based ...

Motorola

Software Customer Service Manager

Quebec, QC · On-site +1

CA$100K - CA$135K/yr

The Software Customer Service Manager position resides in Deployment, Managed & Support Services ... Through enhanced customer relationships, onsite technical expertise, and ongoing professional ...

Novolex

Technician, Equipment Service

Quebec, QC

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

Novolex

Technician, Equipment Service

Quebec, QC · On-site

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

Novolex

Technician, Equipment Service

Quebec, QC · On-site

Field Service Technician provides technical service and support for customers who own and operate ... Communicates effectively with central scheduling, management, other departments, and customers.

Ametek

Technical Expert

Levis, QC · On-site

Robert, your new manager, has been with FARO CREAFORM for over 9 years. He is known for his ... Telemedicine services * Employee Assistance Program (EAP) * Onsite gym * And much more Key ...

Coveo

Senior Technical Enablement Manager

Quebec, QC · Remote

... our Technical Enablement Manager, you will: * Participate in the enablement strategy for all ... service (SaaS) or business-to-business (B2B) technology * Demonstrated success leading cross ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Quebec, QC

Technical Service Manager information

See Quebec, QC salary details

$39.1K

$78K

$119.7K

How much do technical service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical service manager in Quebec, QC is $78,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,575.00 and $92,363.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Quebec, QC are hiring for Technical Service Manager jobs?

Cities near Quebec, QC with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Quebec, QC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $78,022 per year, or $37.5 per hour.

Service Manager - 1861598

Quebec, QC • On-site

JP Recruitment
See more jobs at JP Recruitmentexternal

$90K - $130K/yr

Full-time

Re-posted 26 days ago

Job description

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.

You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.

Responsibilities:

  • Motivate team to achieve various metrics (on time delivery, revenue etc)
  • Implement metrics to drive continuous improvement
  • Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
  • Resolve customer escalations via active problem solving skills
  • Adjust technical resources to meet daily throughput demands
  • Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
  • Facilitate effective and timely communication with associates through your accessibility and responsiveness.

Qualifications:

  • Result-driven leadership experience in a high paced, customer oriented, data driven company
  • Gas fitter 1 certification
  • Experience in the heating, ventilation & air conditioning industry
  • Bachelor's degree strongly preferred (however, direct related experience may be accepted)
  • Prior experience completing documentation that goes to customers
  • Strong skill set with MS Products (Word, Excel, Outlook)

About Us:

 

JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs