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Technical Service Manager Jobs in Illinois (NOW HIRING)

FUCHS

Technical Service Chemist

Harvey, IL · On-site

$70K - $80K/yr

Key responsibilities include: • Utilization of Laboratory Information Management System (LIMS ... of Technical Services) for routine and non-routine analyses. • Interface with, and provide ...

Fuchs Lubricants

Technical Service Chemist

Harvey, IL · On-site

$70K - $80K/yr

The Technical Services Chemist, based at our headquarters located in Harvey, IL, will provide ... Utilization of Laboratory Information Management System (LIMS), in conjunction with global ...

EJ Equipment - Central IL

Service Mechanic

Manteno, IL · On-site

$21.25 - $28.50/hr

... Service Manager * Complete all work according to the applicable safety requirements and published procedures * Participate in, and utilize to the best of one's abilities, technical training as ...

EJ Equipment

Service Mechanic

Manteno, IL · On-site

$21.25 - $28.50/hr

... Service Manager * Complete all work according to the applicable safety requirements and published procedures * Participate in, and utilize to the best of one's abilities, technical training as ...

EJ Equipment - Central IL

Service Mechanic

Manteno, IL · On-site

$21.25 - $28.50/hr

... Service Manager * Complete all work according to the applicable safety requirements and published procedures * Participate in, and utilize to the best of one's abilities, technical training as ...

EJ Equipment - Central IL

Service Mechanic

Manteno, IL · On-site

$21.25 - $28.50/hr

... Service Manager * Complete all work according to the applicable safety requirements and published procedures * Participate in, and utilize to the best of one's abilities, technical training as ...

Barker Automotive Group

Service Technician

Bloomington, IL · On-site

$80K - $120K/yr

Service Manager Classification: Full Time Schedule : M-F The Service Technician will work closely ... Use diagnostic tools, scan tools, and technical service information to efficiently troubleshoot and ...

EJ Equipment - Central IL

Service Mechanic

Manteno, IL · On-site

$21.25 - $28.50/hr

... Service Manager * Complete all work according to the applicable safety requirements and published procedures * Participate in, and utilize to the best of one's abilities, technical training as ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party ...

Barker Automotive Group

Service Technician

Bloomington, IL · On-site

$80K - $120K/yr

Service Manager Classification: Full Time Schedule : M-F The Service Technician will work closely ... Use diagnostic tools, scan tools, and technical service information to efficiently troubleshoot and ...

Vantive

Sr Dir, Technical Services - Americas

Deerfield, IL · On-site

$115K - $159K/yr

This leader will oversee a large-scale, geographically diverse organization (~450 employees), with responsibility spanning field service, seven depot operations, and technical service management. The ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Illinois

Technical Service Manager information

See Illinois salary details

$60.6K

$113.9K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Illinois is $109,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,400.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Illinois?

The most popular types of Technical Service jobs in Illinois are:

What cities in Illinois are hiring for Technical Service Manager jobs?

Cities in Illinois with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Service Chemist

FUCHS

Harvey, IL • On-site

$70K - $80K/yr

Full-time

Re-posted 5 days ago

Job description

Your Responsibilities:
The Technical Services Chemist, based at our headquarters located in Harvey, IL, will provide technical assistance and support in the operation and use of metalworking fluids and lubricants for the Industrial Division of Fuchs Lubricants Co. These essential activities are the cornerstone of our constant efforts in maintaining a high level of customer satisfaction one can expect from an industry leader.
Salary:
FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $70,000 to $80,000, but actual salary will vary depending upon a new hire's experience and qualifications as well as internal equity.
Key responsibilities include:
• Utilization of Laboratory Information Management System (LIMS), in conjunction with global colleagues.
• Generating and reporting technical data to support troubleshooting analyses & new business opportunities.
• Reviewing and commenting on trend analysis data generated by technicians for Fuchs customer systems.
• Supporting Sales in troubleshooting endeavors, new business opportunities, and quality concerns, including customer site visits when necessary.
• Assist with maintenance of laboratory equipment, interface with vendors on repairs and selection of new equipment, as needed.
• Maintaining acceptable turnaround times (as established by the Manager of Technical Services) for routine and non-routine analyses.
• Interface with, and provide technical support to Quality Control, Quality Management, Research, Development & Innova-tion, Application Engineering, and Product Management.
• Responsible for writing and maintaining work instructions for all testing performed by the Technical Service team in ac-cordance with the ISO quality system.
• Implement and prioritize 6S protocols to enhance laboratory organization, safety, and efficiency.
Qualifications we are looking for:
Required:
• Minimum of a bachelor's degree in chemistry, engineering or related field.
• 2+ years of experience working in a lab environment, preferably in manufacturing.
• Advanced knowledge of wet chemistry.
• Ability to communicate in a clear, credible, and effective manner to a wide variety of audiences.
• Industrial technical service and/or field support experience.
• Ability to approach problems creatively and can "think outside the box".
• Ability to work within a team-oriented environment to provide the best possible service to customers.
• Approaches difficult and stressful situations with a positive and constructive attitude.
• Ability to juggle multiple priorities in a fast-paced environment.
Desirable:
• Industrial metalworking fluid experience (coolants, lubricants, cleaners, rust inhibitors, quench fluids, grease, forging lubri-cants).
• Strong analytical chemistry background.
• LIMS administration experience, SQL Server report writing a plus.
• Experience with XRF, autotitrators, manual titrations, quenchometers, viscometers, Karl Fischer, flash point.
These are your benefits:
Fuchs offers a challenging and rewarding working environment where employees are encouraged to develop and grow as profes-sionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.
Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Come be seen at FUCHS - join our team and move the world with us!
jobs.fuchs.com

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