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Technical Service Manager Jobs in Illinois (NOW HIRING)

Bluefors

Technical Service Manager

Chicago, IL

$110K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a Technical Service Manager to join our Chicago Lab in Chicago, IL. In this role, you will serve as a trusted technical partner to customers working at the forefront of quantum ...

Rentokil

Technical Service Manager

Springfield, IL

$115K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Springfield, IL · On-site +1

$115K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Springfield, IL

$115K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

Tate & Lyle

Sr. Technical Service Manager - Dairy

Sycamore, IL · On-site

$109K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a ...

Tate & Lyle

Sr. Technical Service Manager - Dairy

Sycamore, IL

$109K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a ...

Provisur Technologies

Technical Service Specialist

Mokena, IL · On-site

$47 - $50/hr

  • Medical

  • Retirement

  • PTO

The Technical Service Specialist provides technical expertise and customer support for Provisur ... Manage warranty issues and provide technical support for maintenance agreements and PPP programs.

Provisur Technologies

Technical Service Specialist

Mokena, IL · On-site

$47 - $50/hr

  • Medical

  • Retirement

  • PTO

The Technical Service Specialist provides technical expertise and customer support for Provisur ... Manage warranty issues and provide technical support for maintenance agreements and PPP programs.

New

Provisur Technologies

Technical Service Specialist

Mokena, IL · On-site

$47 - $50/hr

  • Medical

  • Retirement

  • PTO

The Technical Service Specialist provides technical expertise and customer support for Provisur ... Manage warranty issues and provide technical support for maintenance agreements and PPP programs.

Van Packer

Technical Service Representative

Buda, IL · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Technical Service Representative to support our sales and engineering teams in ... Ability to manage multiple projects and meet deadlines. * Familiarity with manufacturing processes ...

Sika

Technical Service Representative- Flooring

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position reports to the Technical Manager, Flooring. Key responsibilities include: * Provide ... Minimum of 3-5 years of technical service, field support, construction products, flooring, coatings ...

Sika AG

Technical Service Representative- Flooring

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position reports to the Technical Manager, Flooring. Key responsibilities include: * Provide ... Minimum of 3-5 years of technical service, field support, construction products, flooring, coatings ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Illinois

Technical Service Manager information

See Illinois salary details

$60.6K

$113.9K

How much do technical service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical service manager in Illinois is $109,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,400.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Illinois?

The most popular types of Technical Service jobs in Illinois are:

What cities in Illinois are hiring for Technical Service Manager jobs?

Cities in Illinois with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Service Manager

Grain and Protein Technologies

Assumption, IL • On-site

$111K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.
The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
The North America team is seeking a Technical Service Manager for our Assumption, IL facility. The Manager of Technical Service leads the Technical Service team responsible for supporting the GPT dealer network in repairing, installing, maintaining, and operating Grain equipment. This leadership role ensures high-quality technical assistance through remote contact channels, structured training programs, strong cross-functional collaboration, and continuous improvement of service delivery. The Manager is accountable for building a highly skilled, customer-centric team that supports GPT's mission of helping farmers and agribusiness managers become more productive and profitable.
Your Impact
Team Leadership & Development
  • Lead, coach, and develop Technical Service Specialists responsible for remote and field support activities.
  • Establish performance expectations and KPIs centered on responsiveness, technical accuracy, case quality, and customer satisfaction.
  • Create and execute cross-training programs to broaden team competency across Grain equipment
  • Oversee the development of training materials, hands-on learning modules, and classroom instruction strategies.

Operational Excellence
  • Manage day-to-day operations of the Technical Service contact center, ensuring proper utilization of Salesforce, Natterbox, and other support tools.
  • Ensure consistent documentation, case accuracy, and knowledge sharing within Salesforce Case Management.
  • Monitor service trends and escalate recurring product issues to Engineering, Manufacturing, Quality, and Warranty teams.
  • Standardize troubleshooting practices across the service team

Dealer & Customer Support
  • Oversee the delivery of high-quality technical assistance via phone, email, mobile support tools, and on-site visits.
  • Build strong relationships with dealers to understand product challenges and improve service outcomes.
  • Ensure the team supports dealers with accurate part identification, form/fit/function questions, system operations, and product recommendations.

Cross-Functional Collaboration
  • Act as the primary liaison between Technical Service and key stakeholders-Engineering, Quality, Manufacturing, Warranty, and Product Management.
  • Participate in product development reviews to advocate for serviceability, reliability, and ease of maintenance.
  • Support the launch of new products by coordinating service readiness, documentation, and training programs.

Strategic Leadership
  • Drive initiatives that improve service efficiency, customer satisfaction, and product reliability.
  • Analyze service metrics, identify trends, and present improvements and recommendations to leadership.
  • Uphold and advance GPT's culture, values, and mission of "Feeding the World Better."

Your Experience and Qualifications
  • 5+ years of experience in technical service, field service, or mechanical/electrical support roles, preferably in agricultural or industrial equipment.
  • Demonstrated leadership experience managing technical teams.
  • Strong communication, problem-solving, negotiation, and conflict resolution skills.
  • Experience using CRM/case management tools-Salesforce preferred.
  • Broad understanding of all GPT grain products a plus

Your Compensation and Benefits
Expected annual salary for this role will be $100,000 - $125,000 plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working a hybrid role with four days per week (Monday - Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.

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