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Technical Service Manager Jobs in Connecticut (NOW HIRING)

vipauto

Service Manager - Waterbury CT

Waterbury, CT · On-site

Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt ... Completion of two-year college or technical school program recommended * Or an equivalent ...

VIP Auto

Service Manager - Waterbury CT

Waterbury, CT · On-site

Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt ... Completion of two-year college or technical school program recommended * Or an equivalent ...

Sila Services

HVAC Service Manager

South Windsor, CT · On-site

$85K - $110K/yr

We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability . This is an opportunity for a proven Service Manager, Service Lead, Technical Field ...

Sila Services

HVAC Service Manager

South Windsor, CT · On-site

$85K - $110K/yr

We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability . This is an opportunity for a proven Service Manager, Service Lead, Technical Field ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Connecticut

Technical Service Manager information

See Connecticut salary details

$59.5K

$111.8K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Connecticut is $107,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,300.00 and $110,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Connecticut?

The most popular types of Technical Service jobs in Connecticut are:

What cities in Connecticut are hiring for Technical Service Manager jobs?

Cities in Connecticut with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,694 per year, or $51.8 per hour.

Road Service Technician

Monroe Tractor

South Windsor, CT • On-site

Full-time

Re-posted 27 days ago

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!

We're looking for a skilled Road Service Technician with a strong background in heavy equipment. In this role, you'll provide professional, safe, and efficient support for our branch while on the road, handling everything from routine maintenance to complex diesel engine repairs for customers.

Qualifications

  • Prior experience in heavy construction equipment or agriculture equipment is preferred.
  • Strong independent work ethic but also able to work collaboratively with a team.
  • Excellent customer service skills; a builder of relationships.
  • Clear and concise communications.
  • A strong sense of urgency, focusing on time.
  • Computer skills.
  • Valid Drivers License and clean driving record is required.
  • Ability to independently lift between 50-75 pounds.

Responsibilities

  • Provide technical service to equipment.
  • Read job orders.
  • Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
  • Follow checklists to ensure all critical parts are examined.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
  • Test-drive vehicles to ensure that they run smoothly.
  • Tag all warranty parts and return them to the warranty clerk.
  • Attend training classes and keep tabs on factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer happiness.
  • Properly complete the service and/or repairs assigned by the supervisor.
  • Complete all work according to the applicable safety requirements and published procedures.
  • Participate in, and utilize to the best of one's abilities, technical training as assigned by management.
  • Maintain your designated workspace in an organized and clean manner.
  • Ensure guest vehicles are returned as clean as they were before being serviced.
  • Show the utmost courtesy to all guests, visitors, and dealership personnel.
  • Make every effort to achieve the production objectives set by management.
  • Adhere to the manufacturer's policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
  • Any other duties as outlined by the Service Manager and, or management.

Technician Benefits

  • Annual Tool/Shoe Allowance.
  • Uniforms provided.
  • Discounts on products and services.
  • Continued education, manufacturer hands-on and web-based training.

Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account (Employer + Employee Contributions)
  • Accident & Disease Insurance
  • 401K Plan + Match
  • Competitive Paid time off Policy
  • Short/Long Term Disability
  • Annual Reviews

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.