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Technical Service Manager Jobs in Connecticut (NOW HIRING)

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating ... Prior experience selling technical services or luxury goods/ services. * Ability to read, analyze ...

The Hinckley Company

Client Service Manager

Groton, CT · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating ... Prior experience selling technical services or luxury goods/ services. * Ability to read, analyze ...

Momentum Solar

Service Manager

East Berlin, CT

The service manager's responsibilities include providing the highest level of customer service ... a technical blueprint. Attend training sessions on new products, installation methodology and ...

Momentum Solar

Service Manager

East Berlin, CT · On-site

The service manager's responsibilities include providing the highest level of customer service ... a technical blueprint. Attend training sessions on new products, installation methodology and ...

Volkswagen of Stamford

Service Manager

Stamford, CT · On-site

Previous experience as a service advisor and/or technician, as well as an extensive technical ... Managing Service Department operations with maximum customer focus and efficient, high-quality ...

Legrand Group

Technical Support Manager

West Hartford, CT · On-site

$90 - $125/hr

Job Category Customer Service Legrand has an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT . The Technical Support ...

New

Mohegan

Technical Services Technician

Uncasville, CT · On-site

$36K - $45K/yr

Provides technical support and guidance through Tier II support and escalates issues to other Tier ... system (Manage Engine) for recording, routing, escalating and analyzing customer service calls

Stamford Health

Epic Technical Manager

Stamford, CT

$123K - $124K/yr

The Epic Technical acts as a thought leader and liaison to the Information Services team on improvements to the Epic technical infrastructure and release management process. This includes, but is not ...

Stamford Health

Epic Technical Manager

Stamford, CT · On-site

$123K - $124K/yr

The Epic Technical acts as a thought leader and liaison to the Information Services team on improvements to the Epic technical infrastructure and release management process. This includes, but is not ...

Stamford Health

Epic Technical Manager

Stamford, CT

$123K - $124K/yr

The Epic Technical acts as a thought leader and liaison to the Information Services team on improvements to the Epic technical infrastructure and release management process. This includes, but is not ...

Graco, Inc.

Field Service Technician

Hartford, CT · On-site

Familiarity with service management systems and mobile service tools. * Advanced technical training ... or certifications relevant to relevant products or industries served. #LI-KE1 Applicants must be ...

Graco

Field Service Technician

Hartford, CT · On-site

Familiarity with service management systems and mobile service tools. * Advanced technical training ... or certifications relevant to relevant products or industries served. #LI-KE1 Applicants must be ...

Fischer Technology Inc

SERVICE ADMINISTRATOR

Windsor, CT · On-site

$27 - $30/hr

The ideal candidate has experience supporting a technical service organization within a manufacturing, industrial equipment, engineering, or similar environment and is comfortable managing multiple ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Connecticut

Technical Service Manager information

See Connecticut salary details

$59.5K

$111.8K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Connecticut is $107,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,300.00 and $110,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Connecticut?

The most popular types of Technical Service jobs in Connecticut are:

What cities in Connecticut are hiring for Technical Service Manager jobs?

Cities in Connecticut with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,694 per year, or $51.8 per hour.

Client Service Manager

The Hinckley Company

Groton, CT • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

Description

Since 1928, Hinckley Yachts has continued to push boundaries of what's possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence-principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy-it helps shape the future of yachting.

Job Summary

As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply.

As an employer, Hinckley takes pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential.

Responsibilities

  • Customer Service: Develops sound relationships with customers, acting as a liaison between company and customer. Identify maintenance and service needs. Communicate with customers during repairs and coordinate customer pick-up.
  • Administration: Prepare itemized work orders, including parts, costs, and labor. Travel off-site for boat inspection and estimates. Maintain work orders in ERP/MRP system.
  • Project Coordination: Work with supervisors/leaders to schedule workforce and equipment. Provide detailed work orders for yard operations, including delivery/commitment dates.
  • Quality Assurance: Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures. Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
  • Sales/Marketing: Promote the sale of additional services, parts, and accessories in a professional manner. Assist in general sales for boat shows and other marketing events. All duties as assigned.

Requirements

  • Prior experience selling technical services or luxury goods/ services.
  • Ability to read, analyze, and interpret blueprints, drawings, and technical information.
  • Generate financial reports and contracts.
  • Experience in estimating boat repairs, hours of labor, and costs.
  • Proficient in Microsoft Word and Excel.
  • Previous boatyard/shipyard experience preferred.

What Hinckley can offer

Our culture values collaboration, continuous learning, and pride in craftsmanship. Here, your work doesn't just make an impact; it becomes part of a tradition that defines performance and luxury.

We celebrate diversity and are committed to fostering an inclusive workplace where everyone is valued and respected. Hinckley actively promotes a culture free from discrimination, ensuring equal opportunities for all.

Hinckley offers competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.

Apply today to be part of our passionate community of artisans, engineers, and professionals, dedicated to delivering excellence on the water.

Apply