Technical Program Manager Jobs in Stoneham, MA (NOW HIRING)

Nexthink is the leader in digital employee experience (DEX) management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

With over 20 years of product innovation, we're now in the most exciting chapter of our journey: becoming an AI-native company and expanding the value we deliver to enterprise and public sector customers. As Nexthink grows its government cloud capabilities, our ability to operate disciplined, compliant, customer-ready federal programs will be essential to opening new markets and earning trust with agencies, partners, auditors, and regulated customers.

We're looking for a FedRAMP Technical Program Manager to own day-to-day oversight and execution of Nexthink's FedRAMP and U.S. public sector compliance programs. This is a high-impact, cross-functional role responsible for driving FedRAMP and similar regulatory processes, keeping the authorized system operating effectively, coordinating evidence and control activities, and ensuring internal teams stay aligned on federal compliance priorities.

You'll work closely with Security, Engineering, Product, Cloud Operations, Legal, Customer Success, Sales, and Executive stakeholders. You will also serve as a key point of coordination with customers, third-party assessors, consultants, cloud partners, and government stakeholders as Nexthink supports current FedRAMP needs and prepares for future initiatives such as FedRAMP Moderate, DoD IL5/IL6-aligned services, and other U.S. federal market requirements.

This role is for someone who understands that successful federal compliance is not just documentation. It requires operating discipline, technical credibility, careful stakeholder management, and the ability to turn complex requirements into clear, executable programs.

What you will do:

• Own and drive FedRAMP program execution across the authorized environment, including governance routines, milestones, risks, evidence collection, remediation tracking, and continuous monitoring activities
• Provide operational oversight for the FedRAMP system boundary, ensuring that system changes, control responsibilities, data handling expectations, and authorization commitments are understood and followed by the right teams
• Coordinate FedRAMP processes across Security, Engineering, Product, Cloud Operations, Support, Legal, and Customer Success, translating compliance requirements into practical execution plans
• Manage relationships with third-party assessment organizations, consultants, cloud service providers, and other external advisors, ensuring clear expectations, timely deliverables, and high-quality audit outcomes
• Partner with customer-facing teams to support federal customer meetings, security reviews, compliance questionnaires, authorization discussions, and explanations of Nexthink's government cloud roadmap
• Maintain and improve FedRAMP documentation, including program plans, control narratives, policies, procedures, POA&M inputs, customer-facing materials, and recurring compliance reporting
• Track findings, risks, exceptions, and dependencies through closure, ensuring accountable owners, realistic deadlines, and transparent escalation when decisions or resources are needed
• Support future public sector initiatives, including readiness planning for FedRAMP Moderate, DoD IL5/IL6 environments, agency-specific requirements, and related federal compliance frameworks
• Help build repeatable operating mechanisms for a federal cloud program, including change governance, audit readiness, customer data handling reviews, incident coordination, and cross-functional readiness forums

Experience & Background

• 7+ years of experience in technical program management, security compliance, cloud governance, federal delivery, or related roles supporting regulated SaaS, cloud, or public sector environments
• Strong working knowledge of FedRAMP processes, including authorization readiness, control implementation, evidence management, continuous monitoring, POA&M management, and assessment coordination
• Good understanding of U.S. federal programs and compliance expectations, including how agencies, sponsors, assessors, consultants, and cloud service providers interact during authorization and post-authorization operations
• Experience managing audits, assessments, or compliance programs involving frameworks such as FedRAMP, NIST 800-53, DoD SRG, FISMA, ISO 27001, SOC 2, or similar control regimes
• Ability to understand cloud architecture, security boundaries, shared responsibility models, data flows, logging, access control, incident response, and change management well enough to engage credibly with technical teams
• Experience working with public sector customers, systems integrators, resellers, government procurement channels, or federal security stakeholders is highly desirable
• Exposure to DoD Impact Level environments, especially IL5/IL6, Azure Government/GCC High, AWS GovCloud, or similar sovereign/government cloud environments is a strong plus
• Track record of driving complex, cross-functional initiatives where success depends on influence, coordination, documentation quality, and persistent follow-through

How You Work

• You are fluent in both compliance and technical language, able to discuss control implementation details with engineers and program status, risk, and business impact with executives and customers
• You bring structure to ambiguity, turning broad federal requirements and audit expectations into clear plans, owners, timelines, and operating rhythms
• You communicate clearly and calmly with customers, auditors, consultants, and internal stakeholders, especially when priorities conflict or timelines are tight
• You are detail-oriented without becoming bureaucratic, knowing when documentation must be precise and when teams need practical guidance to keep moving
• You build trust through accountability, follow-through, and good judgment, escalating early when risks require leadership attention
• You are comfortable working in a growing program where processes are still maturing and where part of the role is to create the repeatable mechanisms that will scale

This role is based on the east coast of the United States and will support Nexthink's U.S. public sector and government cloud initiatives. Given the nature of the work, the role may require U.S. person status, access to U.S.-only environments, customer-driven eligibility requirements, and the ability to work regularly with U.S. time zone stakeholders.

All your information will be kept confidential according to EEO guidelines.

Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.