Technical Program Delivery Manager Jobs in Rhode Island

JOB SUMMARY:

Responsible for managing, supervising, and administering the delivery of workforce development and other assigned programs within the college. The Director supports the Executive Director in the planning, implementation, continuous improvement, and operational excellence of workforce training programs that respond to employer, community, and student needs while advancing the College's workforce development mission.

The Director supports the Executive Director with the operational activities of CCRI’s workforce partnerships, including customized training for business, industry, nonprofit, and government sectors; regional workforce development initiatives; professional/career training programs; and other-assigned training programs. This position works collaboratively across the division to ensure high-quality program delivery, exceptional customer service, fiscal stewardship, regulatory compliance, and continuous improvement.

DUTIES AND RESPONSIBILITIES:

• Manage and direct assigned workforce development programs by supervising staff; establishing and monitoring key performance indicators (KPIs); ensuring customer satisfaction; maintaining compliance with contractual and regulatory requirements; and achieving program, enrollment, and performance goals

• Assist in the development of proposals, grants, contracts, and employer agreements; review, modify and negotiate contracts related to program performance; and implement procedures that ensure compliance with contract obligations

• Facilitate the hiring, training and development of vendors, instructors, and staff necessary to fulfill program needs of all assigned programs, and support quality program delivery

• Schedule and coordinate assigned programs and services to fulfill program needs while ensuring activities are scheduled in a cost-effective manner while still adhering to the necessary programmatic outcomes

• Manage the preparation of all program materials and program delivery logistics (room, books, materials, equipment, etc.)

• Assists in the identification and recruitment of prospective students for all assigned programs

• Responsible for the delivery of curriculum content and instruction of workforce development and other assigned programs, as well as the integration of other key components of the program such as work readiness and other student support services.

• Analyze program performance data and utilize results to improve operational effectiveness and customer satisfaction.

• Manage all assigned budgets with attention to revenue and expenditures

• In collaboration with the Workforce Development Program Support team, conduct feedback assessments and surveys of customer satisfaction; work with Executive Director and staff to facilitate improvements

• In collaboration with the Workforce Development Program Support team, compile data, analyze information, track students into college and careers, assist in writing grant proposals

• In collaboration with the Workforce Development Student Support team, responsibility for the delivery of, and adherence to college placement requirements, financial aid, enrollment procedures for CCRI academic and workforce development programs

• Ensure highest possible level of quality and responsiveness in all assigned programs, including internal/external communications, proposals, training, customer services, and all other applicable processes and functions

• Develop and maintain productive relationships with employers, community organizations, government agencies, workforce partners, and other stakeholders to support successful program delivery and identify opportunities for program enhancement.

• Collaborate with academic departments, faculty, student affairs, and workforce partnerships staff to coordinate resources, improve operational efficiencies, and support student success.

• Demonstrate a commitment to the philosophy and mission of a comprehensive community college

• Work collaboratively with others in a diverse and inclusive environment

• Represent and promote the college and division by serving on task forces, committees and events within the College and community

• Identify operational improvements and recommend innovative solutions that enhance program quality, customer experience, efficiency, and responsiveness to workforce needs.

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in healthcare, business, public health, education, workforce development, or a related field.

• Demonstrated work experience in the healthcare industry, such as Allied Health Professional, Support Staff, Practitioner, or similar occupation; including, current or previous professional healthcare licensure, certification, or nationally recognized credential in a healthcare discipline and managing workforce development, continuing education, training programs, or other complex operational programs.

• Must be poised, professional and energetic with a positive and confident demeanor

• Ability to think creatively to leverage the college’s resources in delivery of workforce training needs

• Ability to adapt to and learn changing technologies and functionality of new equipment and systems.

• Ability to establish and maintain effective working relationships with those contacted in the course of work

• Ability to plan and organize work to meet schedules and changing deadlines

Applicants must be authorized to work for ANY employer in the U.S. We are unable tosponsoror take over sponsorship of any employmentvisa including student visas.