ZipRecruiter

Log In

1

Technical Operations Support Analyst Jobs in California

Wayve

Technical Operations Manager

Sunnyvale, CA

Experience supporting scaling in global, distributed teams with complex technical dependencies ... Experience with data analysis and performance tracking; able to build or interpret dashboards ...

next page

Showing results 1-20

All JobsTechnical Operations Support Analyst JobsTechnical Operations Support Analyst Jobs in California

Technical Operations Support Analyst information

See California salary details

$15

$27

$42

How much do technical operations support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for technical operations support analyst in California is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What does a technical operations analyst do?

A technical operations support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and infrastructure to ensure smooth business operations. They often work with network hardware, software applications, and support tools, and may use monitoring platforms and diagnostic tools to resolve technical issues efficiently. Strong problem-solving skills and knowledge of IT environments are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Operations Support Analyst, and why are they important?

To thrive as a Technical Operations Support Analyst, you need strong problem-solving abilities, knowledge of IT systems, and typically a degree in computer science or a related field. Familiarity with monitoring tools, ticketing systems like ServiceNow, and basic scripting or automation platforms is often required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are crucial for ensuring system reliability, quickly resolving incidents, and maintaining efficient technical operations.

What does an operations support analyst do?

An operations support analyst is responsible for monitoring and maintaining IT systems, troubleshooting technical issues, and ensuring smooth daily operations. They often use tools like ticketing systems and perform routine system checks to prevent outages and improve efficiency. Strong problem-solving skills and knowledge of network and system administration are essential for this role.

What jobs in the US pay 300,000 a year?

For a Technical Operations Support Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive roles, senior management, or specialized positions in finance, law, or executive technology leadership. High-paying roles often require extensive experience, advanced certifications, or leadership responsibilities, and salaries vary based on industry, location, and company size.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, document solutions, and may use tools like ticketing systems and diagnostic software to ensure system functionality and user satisfaction.

How does a Technical Operations Support Analyst typically interact with other teams to resolve technical issues?

Technical Operations Support Analysts frequently collaborate with cross-functional teams such as IT, engineering, and customer support to diagnose and resolve technical issues efficiently. They often serve as a liaison, translating technical problems into actionable solutions for different departments. Regular communication with team members and stakeholders is crucial, as is documenting solutions and sharing knowledge to prevent recurring issues. This collaborative approach ensures system reliability and minimizes downtime across the organization.

What is a Technical Operations Support Analyst?

A Technical Operations Support Analyst is a professional who provides technical support and troubleshooting for an organization's IT systems, applications, and infrastructure. They monitor system performance, resolve issues, and ensure smooth daily operations by collaborating with IT teams and end-users. Their responsibilities often include incident management, system maintenance, and implementing solutions to prevent future problems. This role is critical in minimizing downtime and maintaining the reliability of technology services within an organization.
What cities in California are hiring for Technical Operations Support Analyst jobs? Cities in California with the most Technical Operations Support Analyst job openings:
Technical Operations Support Analyst jobs near you
Technical Operations Support & Hardware Fleet Operations Manager

Technical Operations Support & Hardware Fleet Operations Manager

PlayStation Global

Aliso Viejo, CA • On-site

Other

Posted 14 days ago

Job description

As part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, delivering console-quality gaming experiences across TVs, consoles, mobile devices, and beyond.

We are seeking a Manager of Technical Operations Support (TOS) and Hardware Fleet Operations (HFO) to lead two critical teams responsible for operational support, hardware reliability, and the scalability of our global infrastructure. This role ensures seamless coordination between global support operations and localized technical expertise, enabling both rapid issue resolution and long-term system stability. By connecting distributed teams with deep technical operations, this leader plays a key role in delivering reliable, world-class cloud gaming experiences at scale.

This role is based in Aliso Viejo, CA.

Key Responsibilities

This role is responsible for leading two complementary but distinct functions:

  • A globally distributed Technical Operations Support (TOS) team, providing 24/5 operational coverage across regions

  • A U.S.-based Hardware Fleet Operations (HFO) team, focused on Linux-based hardware systems and deeper technical troubleshooting

The ideal candidate will balance global team leadership, operational rigor, and technical depth, ensuring seamless support coverage, strong cross-regional coordination, and high-quality hardware operations.

Team Leadership & Development

  • Lead, mentor, and develop both a globally distributed TOS team and a locally based HFO team, adapting leadership approaches to meet the needs of each group.

  • Establish clear performance expectations, provide ongoing coaching, and support career growth.

  • Manage staffing, scheduling, and coverage models, ensuring effective follow-the-sun operations and strong regional handoffs.

  • Foster a culture of accountability, collaboration, and continuous improvement across geographies.

Technical Operations Support (TOS)

  • Oversee ticketing operations across regions, ensuring SLA adherence and consistent support quality.

  • Drive effective cross-regional handoffs, communication, and escalation management.

  • Ensure Standard Operating Procedures (SOPs) are well-documented, consistently followed, and globally aligned.

  • Monitor operational metrics and implement improvements to increase efficiency and reliability at scale.

Hardware Fleet Operations (HFO)

  • Lead a California-based team responsible for supporting Linux-based hardware systems across the global fleet.

  • Oversee advanced troubleshooting efforts that go beyond documented workflows.

  • Partner closely with engineering teams to investigate recurring issues and improve system stability.

  • Ensure operational readiness and supportability of hardware platforms, including lifecycle considerations.

Operationalization & Continuous Improvement

  • Drive the transition of operational responsibilities from engineering into TOS and HFO, ensuring scalability and long-term ownership.

  • Establish and maintain high-quality runbooks, SOPs, and troubleshooting documentation across both teams.

  • Identify and implement opportunities for automation, including lightweight scripting to reduce manual effort.

  • Enable TOS to handle repeatable tasks by improving documentation, tooling, and knowledge transfer from HFO.

Cross-Functional Collaboration

  • Act as a key liaison between support, engineering, infrastructure, and other internal teams.

  • Serve as an escalation point for complex or high-impact operational issues.

Who We Are Looking For
  • Bachelor's degree in either  Information Technology, Computer Science, or Management Information Systems (MIS)

  • 5+ years of direct experience in Technical Operations, IT Support, or Infrastructure Operations, with at least 2+ years in a leadership role.

  • Experience managing distributed or global teams, including handling time zone coordination and operational handoffs.

  • Strong understanding of SLA-driven support environments and ticketing systems.

  • Hands-on experience with Linux systems and troubleshooting in production environments.

  • Experience supporting or managing hardware infrastructure or fleet operations.

  • Proven ability to lead in a fast-paced, high-availability environment.

  • Strong communication skills across technical and non-technical audiences.

  • A mindset rooted in Extreme Ownership, with a focus on accountability and results.

Preferred Qualifications

  • Experience managing follow-the-sun or 24/5 operations models.

  • Familiarity with Jira, Confluence, ServiceNow, or similar platforms.

  • Experience with scripting or automation (e.g., Bash, Python).

  • Background in cloud, streaming, or large-scale distributed systems.

Apply