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Technical Operations Support Analyst Jobs in California

Apple

Technical Operations Engineer

Culver City, CA · On-site

$76K - $102K/yr

The Apple News Operations team is seeking a Technical Operations Engineer to build and maintain the ... analyze data and build solutions that drive actionable insights Familiarity and deep interest in ...

AdQuick

Senior Manager, Technical Operations

CA · On-site +1

$90K - $100K/yr

You'll sit at the intersection of engineering, IT, and operations - building and supporting the ... analysis to leadership the next day. What You'll Do * Own day-to-day operations of users on the ...

nClouds, Inc.

Technical Operations Lead

El Segundo, CA · On-site

... support offices checking to see if anyone needs assistance. Success in this role means SDI ... analysis, and drive incidents to closure across SDI's 24/7 service environment. • Partner with ...

AdQuick

You'll sit at the intersection of engineering, IT, and operations - building and supporting the ... analysis to leadership the next day. What You'll Do * Own day-to-day operations of users on the ...

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All JobsTechnical Operations Support Analyst JobsTechnical Operations Support Analyst Jobs in California

Technical Operations Support Analyst information

See California salary details

$15

$27

$42

How much do technical operations support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for technical operations support analyst in California is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What does a technical operations analyst do?

A technical operations support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and infrastructure to ensure smooth business operations. They often work with network hardware, software applications, and support tools, and may use monitoring platforms and diagnostic tools to resolve technical issues efficiently. Strong problem-solving skills and knowledge of IT environments are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Operations Support Analyst, and why are they important?

To thrive as a Technical Operations Support Analyst, you need strong problem-solving abilities, knowledge of IT systems, and typically a degree in computer science or a related field. Familiarity with monitoring tools, ticketing systems like ServiceNow, and basic scripting or automation platforms is often required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are crucial for ensuring system reliability, quickly resolving incidents, and maintaining efficient technical operations.

What does an operations support analyst do?

An operations support analyst is responsible for monitoring and maintaining IT systems, troubleshooting technical issues, and ensuring smooth daily operations. They often use tools like ticketing systems and perform routine system checks to prevent outages and improve efficiency. Strong problem-solving skills and knowledge of network and system administration are essential for this role.

What jobs in the US pay 300,000 a year?

For a Technical Operations Support Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive roles, senior management, or specialized positions in finance, law, or executive technology leadership. High-paying roles often require extensive experience, advanced certifications, or leadership responsibilities, and salaries vary based on industry, location, and company size.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, document solutions, and may use tools like ticketing systems and diagnostic software to ensure system functionality and user satisfaction.

How does a Technical Operations Support Analyst typically interact with other teams to resolve technical issues?

Technical Operations Support Analysts frequently collaborate with cross-functional teams such as IT, engineering, and customer support to diagnose and resolve technical issues efficiently. They often serve as a liaison, translating technical problems into actionable solutions for different departments. Regular communication with team members and stakeholders is crucial, as is documenting solutions and sharing knowledge to prevent recurring issues. This collaborative approach ensures system reliability and minimizes downtime across the organization.

What is a Technical Operations Support Analyst?

A Technical Operations Support Analyst is a professional who provides technical support and troubleshooting for an organization's IT systems, applications, and infrastructure. They monitor system performance, resolve issues, and ensure smooth daily operations by collaborating with IT teams and end-users. Their responsibilities often include incident management, system maintenance, and implementing solutions to prevent future problems. This role is critical in minimizing downtime and maintaining the reliability of technology services within an organization.
What cities in California are hiring for Technical Operations Support Analyst jobs? Cities in California with the most Technical Operations Support Analyst job openings:
Technical Operations Support Analyst jobs near you
Technical Support Analyst I AgilLink

Technical Support Analyst I AgilLink

City National Bank

El Segundo, CA • On-site

$28.58 - $45.66/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

TECHNICAL SUPPORT ANALYST I AGILLINK
WHAT IS THE OPPORTUNITY?
The AgilLink Tech Support Analyst position is a client facing position directly responsible for responding to client questions and requests for assistance. Such requests could include diagnosing AgilLink software issues and providing timely resolution. Successful analysts will understand how to use the AgilLink system properly, the needs of clients and how to properly align AgilLink settings and applications to meet those needs. This position routinely uses remote connectivity tools to connect to client's desktop and diagnose issues. The AgilLink Tech Support Analyst position is also responsible for basic instruction and consultation with clients or other departments, as well as escalating to other levels or departments as directed.
WHAT WILL YOU DO?
  • Respond to a variety of support requests (via phone, email, web chat, etc.) in a timely and professional manner.
  • Identify, record, and escalate software issues to various parties, including AgilLink Product and Development teams.
  • Advise business management firms in best practices and the most efficient use of the AgilLink software, including features such as system security, online banking integration, and document storage related to AgilLink.
  • Identify training needs and recommend services to fill client knowledge gaps.
  • Use remote connectivity tools to support client servers or computers using AgilLink software.
  • Interface with product and development teams on critical system issues to provide status updates for clients and other AgilLink departments.
  • Provide instruction to client's IT contacts or AgilLink users, relative to the use and operability of the AgilLink system.
  • Provide ad hoc or informal training to clients to support the use of the AgilLink system in conjunction with case management.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
  • H.S. Diploma
  • Minimum 3 years of experience supporting users with windows desktop applications.
  • Minimum 3 years of experience in a customer service helpdesk environment.
  • Minimum 1 year of experience in Accounting or Finance

Additional Qualifications
  • General knowledge of banking products and their functions.
  • Advanced ability to observe, document, and report ongoing client issues for resolution.
  • Excellent interpersonal skills including telephone skills, verbal and written communication skills, active listening and customer care.
  • Ability to communicate with sensitive, high-profile clients regarding computer systems essential to their business operations.
  • Demonstrates expert level experience troubleshooting and resolving technical issues as they arise. Finds viable solutions to unexpected situations.
  • Experience using remote connectivity and remote control software tools.
  • Ability to work autonomously and be a self-starter. Able to organize & prioritize in a multi-task environment, meet deadlines without reminder.
  • Strong knowledge of the Microsoft Office suite of products.
  • Payroll systems e.g., ADP and Paychex
  • Preparation of 1099s (NEC, MISC, R, DIV, INT)
  • Experience with Financial Accounting and Investment Brokerage Accounts

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $28.58 - $45.66 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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