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Technical Operations Manager Jobs in East Rochester, NY

Town Square Health

Director, Technical Operations

Rochester, NY · On-site

$150 - $170/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage EHR marketplace vendors (ambient documentation, AI tooling) and other clinical software ... Build and lead the technical operations team over time as the organization scales Who You Are You ...

Greenlight Networks

Field Operations Manager

Rochester, NY

$88K - $100K/yr

  • Medical

  • Retirement

... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Technical knowledge of PON networks, splicing, fiber mapping, aerial and subterrestrial fiber ...

Greenlight Networks

Field Operations Manager

Rochester, NY · On-site

$88K - $100K/yr

  • Medical

  • Retirement

... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Technical knowledge of PON networks, splicing, fiber mapping, aerial and subterrestrial fiber ...

Loop Internet

Field Operations Manager

Rochester, NY · On-site

$88K - $100K/yr

  • Medical

  • Retirement

... Operations Manager to build out and lead a team of technicians focused on delivering best in class ... Technical knowledge of PON networks, splicing, fiber mapping, aerial and subterrestrial fiber ...

KPMG US

Manager, Data Operations

Rochester, NY · On-site

They are seeking a Manager, Data Operations to lead and manage resources for Azure Data Lake ... of technical issues • Own service level agreement (SLA) performance by tracking operational ...

Insomnia Cookies

Store Operations Manager (GM)

Rochester, NY · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Insomnia Cookies Rochester, NY Management Position Insomnia Cookies is expanding and looking for ... A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook ...

Insomnia Cookies

Store Operations Manager (GM)

Rochester, NY

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System ...

Insomnia Cookies

Store Operations Manager (GM)

Rochester, NY · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System • ...

Amazon

Sr Manager, Operations - AMZ11127.7

Rochester, NY · On-site

$135K - $182K/yr

... technical management, data analysis, logistics engineering, or related occupation. In the ... Policy, Operations, Supply Chain, Engineering, or related discipline and 5 progressively ...

MKS Instruments, Inc.

Technical Support Engineer

Rochester, NY · On-site

$71K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role serves as a key technical operations resource within the MKS Global Service organization ... Ability to manage multiple priorities with minimal supervision. * Up to 20% domestic and ...

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All JobsTechnical Operations JobsTechnical Operations Manager JobsTechnical Operations Manager Jobs in East Rochester, NY

Technical Operations Manager information

See East Rochester, NY salary details

$33.8K

$87K

$137.7K

How much do technical operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical operations manager in East Rochester, NY is $86,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $106,200.00 per year, depending on experience, location, and employer.

What does a technical operations manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the key skills and qualifications needed to thrive as a technical operations manager?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What are some common challenges faced by technical operations managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

Is a technical operations manager a high paying job?

A technical operations manager typically earns a competitive salary that reflects their experience, technical skills, and industry. Salaries can vary based on location, company size, and certifications, but it is generally considered a well-paying role within the technology and operations sectors.

What cities near East Rochester, NY are hiring for Technical Operations Manager jobs?

Cities near East Rochester, NY with the most Technical Operations Manager job openings:

Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in East Rochester, NY as of August 2026, with employment types broken down into 93% Full Time, 2% Temporary, and 5% Contract. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution, with an average salary of $86,968 per year, or $41.8 per hour.

Director, Technical Operations

Town Square Health

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

About Town Square Health
Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations offer comprehensive primary care with coordinated specialty support for Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team!
The Opportunity
This is not a traditional IT leadership role.
Town Square Health is seeking a Director of Technical Operations to build and own everything that makes our technology trustworthy and operational: our HIPAA compliance program, corporate IT foundation, EHR administration, and the managed service partnerships that keep our clinics running. You'll stand these functions up from scratch before our first patient walks through the door - then scale them across every location we open.
This is a player-coach role by design. Because we're pre-launch and deliberately lean, you'll set strategy and also do the hands-on work: configuring tools, directing vendors, and solving day-to-day problems yourself until there's a team beneath you. You'll be the CTO's counterpart on the operational side of technology, partnering closely with our VP of Operations on clinic readiness and with counsel on compliance.
You'll have the opportunity to:
  • Build our HIPAA compliance program from the ground up and serve as our named HIPAA Security Officer
  • Own the full technical operations footprint: identity, devices, EHR, vendor relationships, and clinic technology readiness
  • Create the repeatable clinic IT playbook we'll use for every future location we open
  • Grow into a team leadership role as the organization scales across markets
  • Work at the intersection of healthcare, technology, and operational execution in a high-visibility, high-trust role

What You'll Do
You'll own a wide surface area - and that's intentional. We're building from scratch, and this role is the foundation of our technical operations function. Below is a view into the core areas you'll lead. The expectation on day one is that you're ready to do the work yourself; the expectation over time is that you build systems and relationships that scale beyond you.
HIPAA & Security Program
  • Build and run our HIPAA compliance program, including policies and procedures, workforce training, security risk assessments, and incident response planning
  • Serve as our named HIPAA Security Officer
  • Own the vendor risk program: BAA tracking, security review of vendors, and a maintained risk inventory covering our EHR marketplace tools and technology partners
  • Establish security baselines across access control, audit logging, encryption standards, and workforce device security

Corporate IT & Identity
  • Stand up identity and access management; work with our MSP on MDM and device provisioning for a growing distributed team
  • Administer Google Workspace and our SaaS stack; own onboarding and offboarding workflows
  • Set policies and tooling for a clinical workforce, including shared workstations, clinical devices, and role-based access

EHR & Vendor Operations
  • Serve as system administrator for our EHR (Athena): user provisioning, configuration, workflow setup, and vendor support coordination
  • Manage EHR marketplace vendors (ambient documentation, AI tooling) and other clinical software vendors across contracts, performance, and risk posture

MSP & Clinic Technology Operations
  • Partner with our MSP on helpdesk, clinic networking, telephony, and on-site support
  • Own clinic technology readiness: network, devices, phones, printing, and exam room technology, delivered through MSP partners under your direction
  • Build the repeatable clinic IT playbook that will guide every future location we open

Team & Vendor Management
  • Manage relationships with managed service providers, clinical software vendors, and compliance consultants to deliver high-quality work on time and within budget
  • Develop clear performance goals and hold internal and external resources accountable to them
  • Build and lead the technical operations team over time as the organization scales

Who You Are
You're a builder. You're energized by being the first person in your function - by the challenge of creating structure where none exists and owning outcomes end to end. You're equally comfortable writing a HIPAA policy, configuring an MDM tool, and holding a vendor accountable to an SOW. You don't wait for perfect information; you make pragmatic decisions, document them, and move.
You understand that in a pre-launch environment, the best solution is often the right-sized one - and you have the judgment to know the difference between a shortcut and a smart tradeoff.
Most importantly, you believe healthcare can be better - and you want to be part of the team proving it.
Qualifications
  • 8+ years of progressive experience in IT operations, security, or healthcare technology operations, with time in a HIPAA-regulated provider or payer environment
  • Proven success building a HIPAA compliance program from scratch, including risk assessments, policy development, workforce training, and incident response
  • Deep understanding of identity and endpoint fundamentals: SSO, MDM, and least-privilege access
  • Track record managing MSPs and vendors to outcomes, including writing SOWs, holding vendors accountable, and knowing when to insource
  • Builder's temperament: comfortable being the first and only person in your function, equally willing to set strategy and do the hands-on work
  • Rochester-based or willing to relocate
  • Excellent leadership, collaboration, and communication abilities
  • Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care

Strong Pluses
  • Experience administering an ambulatory EHR, Athena especially, or a comparable clinical system
  • Experience standing up technology for de novo clinic sites
  • A security certification (CISSP, HCISPP, or similar)
  • SOC 2 program experience (on our roadmap, not a launch requirement)

What We Offer
  • Starting salary range of $150-170k, commensurate with experience
  • Comprehensive benefits package (medical, dental, vision, 401K)
  • Flexibility to work from our Rochester, NY location with in-person presence at our clinics
  • Opportunity to build something from the ground up
  • Direct impact on how care is delivered to older adults
  • High visibility and influence in a growing organization
  • Collaborative, mission-driven team

Equal Opportunity Employer
Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.

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